Mail Sorter Service Representative

Nov **** - Current

jacksonville, FL - Florida

KATINA N MACON

PROFESSIONAL SUMMARY:

Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. Conscientious Customer Service with 15 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments.

Organized Customer Sservice Specialists with 15 years of experience completing projects efficiently by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in all interactions. SKILLS:

Customer support Conflict resolution

Telephone etiquette Excellent written and oral

communication

Customer Relations Data Management

Good communication skills Receiving support

Complaint resolution Order fulfillment

Multi-line phone talent Credit card processing

Professional telephone demeanor Data Entry

Warehousing functions

EXPERIENCE:

Customer Service Specialist

Veritiv corporation

Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.

Handled day-to-day customer contact via phones, faxes and emails. Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers and [Type] needs. Built client rapport while accurately processing repair documentation and 5280 Brighton park lane, Jacksonville, FL 32210

Ph: 904-***-****

adxr1x@r.postjobfree.com

Jun 2006 - May 2016

jacksonville, FL - Florida

Dec 1999 - May 2006

jacksonville, FL - Florida

Jun 1991

Jacksonville, FL

troubleshooting technical discrepancies through completion. Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information. Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.

Assisted call-in customers with questions and orders. Customer Service Representative

Citigroup

Responded to customer requests for products, services and company information. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with up to 100 calls in queue per minute.minute.

Recommended Credit Ccards to customers, thoroughly explaining details. Provided primary customer support to internal and external customers in fast-paced environment.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Mail Sorter

United States Postal service

Weighed letters and packages and calculated costs based on classification, weight and destination.

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Used automated mail processing equipment to sort and collate mail. Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

EDUCATION:

High School Diploma : Academic

Paxon School/Advanced Studies

GPA 3.8.

Awarded Junior Aachievement.

Graduated in top 10% of class.

Graduated with honors.

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