Gia Gray

319-***-****

Davenport, IA *****

Summary

Gia Carries almost 7+years’ experience in share point and expertise in web access, managing client information, Data entry, Data collection, Microsoft word, excel, office, outlook, customer service workflow applications, “list” databases, web parts and employee orientation. She worked as an Admin assistant she managed and organized Checking Guests in, making Reservations for Guests through booking websites, balancing and counting all cash, credit card payments due at arrival time, making sure the nightly drop is accurate in the safe. She also managed work using share point, filed all workman's Comp, short term disability and leave of absence claims, time tracked and informed clients of the amounts received, processed claims accurately. I also have hands-on experience in advanced excel (V-lookup, H-lookup, Pivot table etc.). I am also proficient in Microsoft Office suite, Word and Excel Data etc. .

Skills

●Case Management

●SharePoint

●Guest Services

●Human Resources

●Social Work

●Workers' Compensation

●Employee Orientation

●Customer service

●Data collection

●Data entry

●IVR

●Microsoft Excel

●Microsoft Word

●Microsoft Office

●Microsoft Outlook

●Managed care

●Windows

●Quality Assurance

●Recruiting

●Office experience

Manufacturing

Education

Mt mercy university - Cedar Rapids, IA 2018- Present

Bachelor's in Human Resources

Kirkwood Community College - Cedar Rapids, IA May 2010 to Dec 2013

Associate of Science in Human Services

Work Experience

Sentry Insurance Company

Customer Service Representative April 2022 to present

● Rewrite & Bond Policies per State

●Accepting Payments for Accounts

●Updating Policies for clients

Wood Spring Suites Hotel - Davenport, IA May 2020 to Jan 2022

Front Desk Clerk

●Checking Guests in, Also Making Reservations for Guests through booking websites

●Balancing and counting all Cash, Credit Card payments due at arrival time

●Making sure nightly drop is accurate in safe

Sedgwick Claims Management - Coralville, IA Sep 2014 to Apr 2020

Sr. Claims Representative

●Filed all Workman's Comp, Short Term disability and Leave of Absence Claims

●Time tracked and informed Clients of the amounts received

●Processed Claims Accurately

●Managing resources using Share point

Culvers Restaurant - Davenport, IA Apr 2019 to Jan 2020

Manager

●Managed a team of 6-7 for nightly closing and cleaning

●Counted and ensured the nightly drops were counted correctly in safe before drop.

●Ensured that the morning team was setup and ready to go

Systems Unlimited - Iowa City, IA Dec 2011 to May 2014

Personal Care Attendant

●Assisted with hygiene, personal care, prepared meals

●Light Detailing of grocery shopping, also light housekeeping

●Managed Personal Accounts and estate finances

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