Post Job Free

Resume

Sign in

Customer Service Care Specialist

Location:
Charlotte, NC
Posted:
June 18, 2023

Contact this candidate

Resume:

Contenia Meshell Mathis

Professional Health Care Specialist

Sumter, SC

• Proficient in healthcare industry over decades. Providing Customer Service,

• Management, Electronics Medical Records and Charts Uploading health care data

• Software of Allscript, Green Gateway, Aneta

• Typing

• Vital Signs, Weight Recording

• Bathes

• HIPPA Policies

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Resident Care Specialist

Sava Senior Care - United States

January 2021 to Present

• Resident Care Specialist

• Documents of residents care

• Interaction with management

• Assistance with bathes ( bedpans)

• Consist of activities daily living

• Vital Signs (weights)

• Intake and Output ( food, urine)

Chart Retrieval Specialist

Ciox Health Care

May 2018 to Present

HIPPA Policies

● Maintain patients' charts

● Compiling reviewing and filing documentation of patients

● Audit of United Health Insurance Company/ Optum

● Electronic Medical Records Systems

● Electronic Health Records Systems

Assistant Manager

Lowndes County Election Board Official

July 2008 to May 2018

● Analyze reading documentation materials

● Determine compliance plan of destitution medications

● Coordinate submission of office services assembling medical charts/ disassemble of medical charts

● Handle accountants receivable and department finances

● Aid in ambulation of patients/ clients

Patient Care Technician

Private Duty Care

January 2013 to March 2018

Managed and budget finances

● Ordered medical supplies through client's insurance provider

● Assisted with bathing, maintaining vital signs and ambulation

● Distributed medication and provided transportation to physician appointments

● Completed light house chores cleaning

Assistant Manager / Vote Certified Clerk

Lowndes County Board Elections Officials

October 2017 to November 2017

Customer Service (disability voters)

● Work on an entry level registration voter basis

● Assisted voters with documentations

● Provided professional customer service front facing -with public

● Ensure strict adherence to confidentiality policies

● Utilized equipment according to standard operating procedures Assistant Manager/ Election Clerk Poll Worker

Lowndes County Board Election Officials

October 2016 to November 2016

Utilized equipment according to standard operating procedures

● Assisted voters with correct voting protocols

● Ensure strict adherence to confidentiality policies

● Customer Service (disability voters)

● Work on an entry level registration voter basis

● Provided professional customer service front facing-with public Floater

COMMUNITY OUTREACH - Cape Coral, FL

July 2008 to August 2008

Received medical supplies in the Specialized Pro-static Department (SPD)

● Completed Receptionist Work (answer the phone made appointments)

● Pharmacy scanned veteran's medication, updated data (addresses, phone numbers, martial status

● Aide with Register Nurse in exam room

● Answer the inbound calls and schedule appointments

● Assist clients with electric bills requirements

● Utilized faxed machine for filing, faxing and copying of clients income documentations

● Verified clients' source of income

Education

Continuing Health Care in Nursing

Central Carolina Tech - United States

June 2021 to June 2021

Bachelor of Science in Health Care Management Administrative National American University

2017 to 2018

Associate Degree of Science in Medical Office Billing and Specialist Ultimate Medical Academy

2017

Associate in Pre-Nursing Certificates

Valdosta State University

2015

Bachelor Of Science in Health Care Management

Purdue Global University

1910

Skills

• Medical Billing

• Medical Terminology

• Administration Patient Registration

• Medical Records Management

• Medical Practice Management System

• CPT Introduction ICD-9 CM ICD-10 CM

• Electronic Health Records(EHR)

• Electronic Medical Records (EMR)

• (Green-Way, All-Scripts)

• HIPPA Compliance

• Medical Charts

• Basic Anatomy Physiology

• Medical Coding

• Insurance Verification

• Vital Signs

• Medical Office Experience

• Patient Care

• Accounting

• Transcription

• Triage

• Quality Assurance

• ICD Coding

• Experience Administering Injections

• Clerical Experience

• Laboratory Experience

• Phone Etiquette

• Medical Scheduling

• Epic

• QuickBooks

• Cerner

• Computer Operation

• Microsoft Powerpoint

• Leadership

• Supervising experience

• Customer service

• Caregiving

• Software troubleshooting

• Typing

• Clinical documentation improvement

• Management

• Acute care

• Medical office management

• Management

• Office manager experience

• Management

• Accounts receivable

• Accounts payable

• Microsoft Excel

• Proofreading

• Accounting software

• CPT coding

• ICD-10

• Medical collection

• Benefits administration

• Nursing

• Auditing

• ICD-9

• Microsoft Word

• Recruiting

• Microsoft Office

Certifications and Licenses

CNA

June 2021 to June 2021

Completion of 108 hours of continuing health care

CPR Certification

June 2021 to June 2021

American Heart Association Card

Assessments

Customer focus & orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Home health aide skills — Proficient

January 2021

Providing care to patients in a home setting

Full results: Proficient

Work style: Reliability — Completed

January 2021

Tendency to be dependable and come to work

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate