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Customer Support Hr Assistant

Location:
Altoona, PA
Posted:
June 18, 2023

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Resume:

DARLENE S. BLACK

*** *** ***., *******, ** ***** Phone: 814-***-**** Cell: 814-***-****

Email: adxr06@r.postjobfree.com

Retired Human Resources Director

PROFESSIONAL WORK EXPERIENCE

Arise Companies, Tech Support, Customer Service 2014 – Present

•Accomplished developments servicing in both technical support and customer support in the following companies.

•Dick’s Sporting Goods, Modivcare, Comcast, Carnival Cruises. Turbo Tax, Staples Office, Home Depot. (Contract Work) Also did Secret Shopping in PA for 10 companies to check on employees (Contract Work)

•Continue to train and expand my knowledge to service the companies. Attend meetings, training and updates for all companies I service for presently.

KOPP DRUG INC., Human Resources Director 2007 – 2013

•Directed all HR activities within the organization including the corporate office and 10 individual store locations

•Handled benefit and insurance selection, managed recruitment, employee processing and retention, and ensured compliance with OSHA and HIPPA guidelines

•Facilitated and tracked staff performance reviews, administered employee discipline

•Wrote and updated the company handbook ensuring compliance in all areas of operation

SEVEN D INDUSTRIES, LLP, Human Resource Manager 2006 - 2007

•Oversaw all areas of Human Resources for three divisions including processing benefits and insurance selection, enforcing company policies, new employee processing, company handbook, OSHA compliance, and fiscal responsibility in payroll processing and timekeeping

•Successful recruitment and positive employee relations while managing a company-wide drug screening program.Tracked staff performance through evaluations and reviews.

•Actively supervised the Safety, Payroll, and HR Assistant

ALEXANDRIA WOOD PRODUCTS, INC., HR/Company Manager 1999 – 2006

•Managed all areas of Human Resources initiatives in addition to general operations

•Directed employee benefits and insurance selections, recruitment, OSHA/HIPPA training, customer service, and labor relations

•Staff performance and coordinated/represented the company at meetings, and other industry events

•Guided policy development for programs impacting the entire workforce, as well as increased

the quality and service of HR functions.

•Training & development.

•Implementation of new accounting and hr systems.

FLEMING COMPANIES, Human Resources Manager: Huntingdon Division 1990 – 1999

•Oversaw all personnel, benefits, and labor relation issues for three company divisions with over 2,100 employees including benefit programs, health & wellness programs,

•Actively developed policies and strategies to effectively integrate union/non-union personnel

•Directed planning, budgeting, and development of multiple employee benefits programs

•Resolved grievance issues and improved relations between union officials and management

•Re-organized and staffed department of 600 following corporate downsizing with a 90%

re-hiring rate

•Performed secret shopping while visiting other division for HR issues in other states where the employees did not know me.

*Note performed secret shopping to convenience stores in areas out of town in the 80’s when I was an assistant manager for a convenience store chain.

DARLENE S. BLACK

Page Two

Professional Work Experience Continued

JC BLAIR MEMORIAL HOSPITAL, Accountant 1986 – 1988

EDUCATION

Ashford University, Master of Arts: Organizational Management 2010

Kaplan University, Bachelor of Science: Human Resources 2007

Center Business School, Accounting/Business Management 1982

TEFL and TEFOL Cetificate to teach English as second language Worldwide 2020

Altoona Beauty School, Licensed Manicurist, 2000

TRAINING

HR Leadership

Health & Emergency Training

How to Manage Meetings Effectively for Administration

Business Organization for your Life and Sales

Payroll Seminars

Business Law/Sexual Harassment

Law/Collections/Accounting Procedures

Women’s Professional Excellence

Advanced Computer Operations

SPHR Course – Penn State University

ADDITIONAL INFORMATION

Active member of Newry Lions Club

Active member of Alleghaney Mountain Toastmasters. (Public Speaking Organization

Do public speaking to group when requested, mostly Motivational Speaking but also speaking on topice of difficulty like, "How to Handle the Road of Cancer/"



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