Lisa Burnett

Experienced Customer Service Client Specialist /Advisor

Saint Charles, MO 63301

adxqzs@r.postjobfree.com

+1-636-***-****

Twenty years of providing excellent customer service. Sales expert who identifies customer needs and delivers effective solutions to problems. Committed to providing high quality customer care. Personable and professional under pressure with a motivated and energetic nature. Results driven. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Travel Agent

Anywhere Travel DBA Cruise Brothers - Saint Charles, MO April 2021 to Present

• Experienced Travel adviser

• Cruise Agent

• Book Travel

• Experienced cruise travel I provide first hand knowledge having been on well I've 29 cruises.

• Well versed in destination travel

• Seminar and cruise consultant trained

• Answer inbound/ outbound calls.

• Sales

• Marketing thru web-based platforms.

• Ongoing education of travel destinations

• Well versed and professional,upbeat customer service relations expert.

• Work independent

• Customer service advocate who goes the extra mile. Customer Service Representative

Endurance Warranty LLC - O'Fallon, MO

June 2020 to Present

• Customer Service *Clerical

• Work From Home, *Service accounts,, *Process payments *Paylink *Mepco

• Established contact center platforms. *Fuze and Nice In Cont

• Ms Word *Excel *Power point and *Outlook .

• Contracts

• incoming/Outbound

Phone call center

VOLUNTEER

THE SOULFISHER MINISTRIES - St. Louis, MO

2019 to Present

Volunteer

• Assist tutors with student testing in the ENAL program

• Chart and grade student's progress

• Develop techniques to engage students

• Organize files for the AGAPE Reentry Program

Csutomer Service Advocate Marketer

Binding Ventures LLC - Saint Charles, MO

August 2020 to January 2022

• Organization customer case files

• Answering incoming calls and and outbound dispatching Service calls . Coordinate with and direct contact with factory technicians follow up from start to finish with manufacturer ordering parts as needed.daily follow up with customers,factory and service technicians.

• Resolve customer warranty issues acting as go between the factory and customer .providing excellent communications skills.

• Scheduling current weeks deliveries along with verifying all deliveries are correct and accurate.

• Direct contact for customers in resolving complex service issues,verify warranty and update any issues with warranty coverages

• direct sales traffic to appropriate sales team.

Owner/Manager

AUTOMOTIVE GROUP OF O'FALLON - O'Fallon, MO

October 2010 to December 2014

• Manage sales and expenses

• Submit sales reports monthly to Department of Revenue

• Manage and upload inventory to company website

• Develop and submit contracts for funding

• Hire and train onboarding employees

Customer Service Sales Representative

AT&T BROADBAND - Saint Peters, MO

April 1996 to May 2000

• Determine customer needs through questions and active listening

• Collect payments for customer accounts

• Program equipment for cable services

• Scheduled technicians for installations

• Generate sales through inbound and outbound calls Education

High school or equivalent in Education

University of Missouri-St Louis

March 1980 to April 1980

Skills

• Quality Control (2 years)

• Quality Inspector (2 years)

• Microsoft Office (1 year)

• Microsoft Word (5 years)

• Microsoft Powerpoint (Less than 1 year)

• Microsoft Outlook (2 years)

• Supervising Experience (4 years)

• Marketing (10+ years)

• Customer Service (10+ years)

• Sales Experience (10+ years)

• Outbound Sales (10+ years)

• Expense Management (4 years)

• Account Management (10+ years)

• Salesforce (10+ years)

• Cold Calling (5 years)

• Management (8 years)

• Outside Sales (3 years)

• Management (10+ years)

• Business Development (5 years)

• Front Desk (5 years)

• Inside Sales (5 years)

• Sales Management

• Inside Sales

• Negotiation (4 years)

• Computer Networking

• Quality Assurance

• Payroll

• Telemarketing

• Merchandising

• Pricing

• Upselling

• Administrative Experience

• Time management

• Computer literacy

• Typing

• Social media management

• Dispatching

• Direct Sales

• Database Administration

• Event Planning

• Communication skills

• Microsoft Excel

• Sales

Languages

• English - Expert

Certifications and Licenses

Driver's License

Assessments

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

Data Entry — Highly Proficient

June 2020

Entering data quickly and accurately

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

May 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Cognitive Ability — Proficient

July 2020

Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient

Call Center Customer Service — Highly Proficient

July 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

July 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

Administrative Assistant/Receptionist — Highly Proficient August 2020

Using basic scheduling and organizational skills in an office setting. Full results: Highly Proficient

Sales Skills — Proficient

July 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Cashier skills — Expert

August 2021

Counting cash, processing transactions, following written procedures, and attending to details Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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