MICHELLE HORNG

HAVERTOWN, PA *****

215-***-****

adxqzq@r.postjobfree.com

EXPERIENCE

CUSHMAN & WAKEFIELD, Philadelphia — Property Coordinator

(contract completed)

*/****

● Provided professional building management assistance and support to tenants at Philadelphia’s most iconic One Liberty Place skyscraper and connected commercial shopping center

● Accept work orders from tenants and dispatch it to departments

● File and organize certificate of insurance documentation to ensure all files in the system are correct and up to date

● Register or deactivate employee key cards upon request from tenants to maintain the building’s high security standards

FULL-TIME PARENTING, Havertown —

2020 - forever

● Provided 24/7 consecutive care to a newborn child

● Scheduled and maintained household cleaning operations, fulfilling routine operational duties, including paying bills and calling service providers and general labor contractors to negotiate pricing offers

● Budgeted and planned meal preparation services- provided 3 meals, 2 snacks daily for each member of the household

THE NEAT COMPANY, Philadelphia — Office Manager

07/2016 - 04/2020

● Provided professional assistance and support to visitors

● Reported directly to C-level executives such as the CEO and CFO

● Assisted with powerpoints, spreadsheets and documents for special projects

● Organized and coordinated meetings and conferences with internal staff

● Managed office access by creating and maintaining key fob entry cards

● Created travel itineraries - reserved hotel blocks and flights for all team members participating in trade shows and expos

● Managed office inventory and facilitated purchases from suppliers

● Performed server room procedures to keep networks fully operational

● Configured hardware, devices, and software to set up workstations for onboarding employees

● Created and enacted company policies and safety procedures DIAMOND TOOL, Philadelphia - Web Editor (contract) 04/2016 - 07/2016

● Maintained and generated content for e-commerce website

● Reviewed company products for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards

C-VENT (formerly Lanyon & Active Network), Philadelphia — Customer Support Tech

09/2014 - 03/2016

● Provided worldwide technical support for companies such as Cisco Networks, Solidworks, doTerra, and Intel as they utilized C-Vent’s event management software systems

● Answered high volumes of phone calls and email inquiries to address questions and resolve customer complaints by distinguishing, prioritizing, and reporting technical issues

● Provided solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support WINIG PROPERTIES, Philadelphia — Executive Assistant 02/2013 - 08/2014

● Performed clerical tasks such as filing paperwork, records, correspondence, and organized computer-based information

● Uploaded documents by scanning and storing them in a shared network

● Ran monthly reports to the City of Philadelphia as required EDUCATION

TEMPLE UNIVERSITY/TYLER SCHOOL OF ART, Philadelphia — BA. major in studio art, minor in art history

09/2008 - 12/2012

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