Executive Assistant Customer Support
Resume:
MICHELLE HORNG
HAVERTOWN, PA *****
*****.********@*****.***
EXPERIENCE
CUSHMAN & WAKEFIELD, Philadelphia — Property Coordinator
(contract completed)
● Provided professional building management assistance and support to tenants at Philadelphia’s most iconic One Liberty Place skyscraper and connected commercial shopping center
● Accept work orders from tenants and dispatch it to departments
● File and organize certificate of insurance documentation to ensure all files in the system are correct and up to date
● Register or deactivate employee key cards upon request from tenants to maintain the building’s high security standards
FULL-TIME PARENTING, Havertown —
2020 - forever
● Provided 24/7 consecutive care to a newborn child
● Scheduled and maintained household cleaning operations, fulfilling routine operational duties, including paying bills and calling service providers and general labor contractors to negotiate pricing offers
● Budgeted and planned meal preparation services- provided 3 meals, 2 snacks daily for each member of the household
THE NEAT COMPANY, Philadelphia — Office Manager
07/2016 - 04/2020
● Provided professional assistance and support to visitors
● Reported directly to C-level executives such as the CEO and CFO
● Assisted with powerpoints, spreadsheets and documents for special projects
● Organized and coordinated meetings and conferences with internal staff
● Managed office access by creating and maintaining key fob entry cards
● Created travel itineraries - reserved hotel blocks and flights for all team members participating in trade shows and expos
● Managed office inventory and facilitated purchases from suppliers
● Performed server room procedures to keep networks fully operational
● Configured hardware, devices, and software to set up workstations for onboarding employees
● Created and enacted company policies and safety procedures DIAMOND TOOL, Philadelphia - Web Editor (contract) 04/2016 - 07/2016
● Maintained and generated content for e-commerce website
● Reviewed company products for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards
C-VENT (formerly Lanyon & Active Network), Philadelphia — Customer Support Tech
09/2014 - 03/2016
● Provided worldwide technical support for companies such as Cisco Networks, Solidworks, doTerra, and Intel as they utilized C-Vent’s event management software systems
● Answered high volumes of phone calls and email inquiries to address questions and resolve customer complaints by distinguishing, prioritizing, and reporting technical issues
● Provided solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support WINIG PROPERTIES, Philadelphia — Executive Assistant 02/2013 - 08/2014
● Performed clerical tasks such as filing paperwork, records, correspondence, and organized computer-based information
● Uploaded documents by scanning and storing them in a shared network
● Ran monthly reports to the City of Philadelphia as required EDUCATION
TEMPLE UNIVERSITY/TYLER SCHOOL OF ART, Philadelphia — BA. major in studio art, minor in art history
09/2008 - 12/2012
Contact this candidate