Customer Service Technician

Jerry A. Amoin

Address : Canjulao Lapu-Lapu City

Mobile No. +639*********

Email: **********@*****.***

OBJECTIVE

To be on a challenging position in any field that would enable me to utilize and develop my experiences and intensive knowledge so I could be of most service to other people. Currently looking for a suitable position with an ambitious company or organization. WORK EXPERIENCES

AL YOUSUF MOTORS L.L.C.

Senior Technician/ Team Leader - 26 September 2009 – Present Responsible for working as part of a team that repairs mechanical problems. Duties and Responsibilities:

Developing, testing and make modifications to mechanical equipment.

Doing Mechanical Installations.

Completing all duties according to applicable safety measures and published procedures.

Using special tools to troubleshoot and repair complex equipment problems.

Assisting field technicians with diagnostic checks and symptom analysis.

Explaining technical issues to non-technical people.

Keeping an up to date inventory of mechanical tools.

Identifying malfunctions and then carrying out repairs.

Repairing or replacing defective equipment parts.

Carrying out preventive maintenance.

Interpreting test plans and procedures.

Wearing appropriate safety clothes in designated safety areas.

Assisting trainee technicians.

Consulting with senior colleagues regarding technical issues.

Keeping the workplace in an organized and clean condition.

Correctly using hand and power tools.

Operating computer for checking the service manuals.

Cleaning and lubricating gears, shafts, bearings and other machinery parts. DRYDOCKS WORLD – DUBAI

Mechanical Fitter - 29 June 2008 till 29 June 2009

Doing the assembly, installation, maintenance and testing of complex machinery and mechanisms, such as pumps or turbines.

Overhauling and repair of different mechanical items which is on board a ship such as: Turbines, Engines, Compressor, Winches, Windlass, different Valves etc.

Ensure that the Safety, Quality & Environment requirements of the yard are strictly followed.

Perform other job related duties as assigned by the section head. ACHIEVEMENTS / COMPLETION

BEST EMPLOYEE AWARD – 4TH QUARTER 2015 - AL YOUSUF MOTORS L.L.C.

OM Advance maintenance course – Authorized by YAMAHA MOTOR COMPANY LIMITED – Al Yousuf Motors L.L.C. Jumeira Marine Service Center – Dubai (Sept. 17, 18 & 19, 2015)

NME Marine Service Technician Training Course – Authorized by YAMAHA MOTOR COMPANY LIMITED – Al Yousuf Motors L.L.C. – Dubai (Sept. 06, 07 & 14, 2017) KEY SKILLS AND COMPETENCIES

Problem solving

Customer service skills

Troubleshooting

Technical documentation and reporting.

Proficient in MS office programs such as Word and Excel.

Demonstrated leadership skills.

Can build strong interpersonal relationships.

Having an analytical mind.

Ability to problem solve in a logical way.

Excellent punctuality and attendance record.

AREAS OF EXPERTISE

Computer systems diagnosis

Decision making

Manufacturing Operations Support

Mechanical Project Management

Machine repair

Welding

EDUCATIONAL BACKGROUND

TERTIARY:

UNIVERSITY of CEBU - Bachelor of Science in Marine Engineering

(undergraduate)

UNIVERSITY of CEBU – Associate in Criminology

PERSONAL INFORMATION

Birth Date : November 14, 1972

Marital Status : Married

Nationality : Filipino

Visa Status : Employment Visa

With UAE Driver’s License

REFERENCES

Available upon request.

I hereby certify that the information written above is true and correct with the best of my knowledge and ability.

Jerry A. Amoin

Applicant’s Name & Signature

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