Genpact India - Hyderabad

Subject Matter Expert (Operation)

As a Subject Matter Expert (Client: Facebook India) at Genpact India Private Limited in Hyderabad, I am responsible for leading and providing expertise on the Afghan, Pakistan, Sri Lanka, and Bangladesh markets Accomplishments:

Collaborate with stakeholders to gather feedback and insights to further refine and optimize content moderation processes.

Provide guidance and strategic recommendations to clients regarding their Facebook and Instagram presence and content strategies tailored to the local markets. Conduct regular research and analysis of market trends, competitive landscape, and cultural nuances to stay updated on the evolving Facebook and Instagram dynamics in Afghanistan, Pakistan, and Sri Lanka.

Prepare and present comprehensive reports for bi-weekly business review meetings, highlighting key metrics, campaign performance, and insights specific to the Afghan, Pakistan, and Sri Lanka markets. Analyze data and metrics from Facebook and Instagram platforms to derive actionable insights and optimize content strategies for clients in alignment with their business objectives. Stay informed about industry best practices, platform updates, and emerging trends on Facebook and Instagram in the Afghan, Pakistan, and Sri Lanka markets, and share relevant insights with clients. Provide ongoing support and assistance to clients, addressing their queries, concerns, and providing timely resolutions.

Collaborate with cross-functional teams, including content moderators, trainers, quality auditors, Insight team and policy team, to streamline processes and maintain market quality and performance. Foster strong relationships with clients, acting as a trusted PoC and demonstrating expertise in Facebook and Instagram operation within the Afghan, Pakistan, and Sri Lanka markets. Dec 2021 - Present

As a highly passionate individual, I am driven to excel as a Process Developer in Business Operations. My work at Genpact India Pvt Ltd, serving Facebook as a client, has further sharpened my skills and expertise in process development for business operations. SUBJECT MATTER EXPET/ PROCESS DEVELOPER(OPERATIONS)

+91-750-****-*** · adxqz1@r.postjobfree.com LinkedIn Shahabad, Rampur, UP - 244922

Mohammad Hanif

PROFESSIONAL EXPERIENCE

Content moderation

Strategic planning

Client relationships

Content Analysist

Process Development

Business development

Team leadership

Communication

Operations management

KEY COMPETENCIES

EDUCATION

MA in Persian Language & Literature

BA in Persian Language & Literature

Diploma in Mass Communication and Journalism

Jawaharlal Nehru University Delhi

Jamia Millia Islamia University Delhi

Maulana Azad National Urdu University Hyderabad

Diploma in Arabic Language and Translation

National Council for Promotion of Urdu Language

Diploma in Urdu Language and Translation

National Council for Promotion of Urdu Language

Certificates: People Leadership, People Management, Time Management, Risk Management etc.

Genpact Genome courses

Languages: English, Hindi, Urdu, Persian, Dari

Awards:

Genpact Silver Award : 1 Genpact Bronze Awards : 4 Genpact India Hyderabad

Content Moderator

Accomplishments:

Review and moderate user-generated content on Facebook and Instagram platforms for Afghanistan, Iran, Pakistan, Bangladesh, and India.

Maintain a high level of accuracy and efficiency while adhering to the specified Turnaround Time

(TAT) for different content moderation queues.

Evaluate various forms of content including text, images, audio, video, and other formats to ensure compliance with community guidelines and policies. Identify and handle high-priority tasks promptly, especially during emergency situations in the market triggered by unfortunate incidents.

Provide critical insights and analysis on content related to terrorism, spam, scams, graphic violence, privacy violations, bullying, and harassment.

Collaborate with team members to share knowledge and best practices for maintaining platform security.

Stay updated on the latest trends, emerging threats, and industry standards regarding content moderation and platform safety.

Document and report any violations or trends observed to the appropriate teams for further action. June 2017 - March 2021

Genpact India - Hyderabad

Process Developer (Operation)

As a Process Developer in Operations at Genpact India Private Limited in Hyderabad, I have taken on a leadership role in managing and optimizing processes for Facebook client operations in the Afghan, Pakistan, Sri Lanka, and Bangladesh markets.

Accomplishments:

Collaborate with team members to share knowledge and best practices for maintaining platform security.

Stay updated on the latest trends, emerging threats, and industry standards regarding content moderation and platform safety.

Continuously improve content moderation processes and strategies by providing feedback and suggestions to optimize efficiency and effectiveness. Attend training sessions and workshops to enhance knowledge of platform policies, community guidelines, and evolving content moderation techniques. Analyze existing workflows and identify areas for improvement to enhance efficiency and effectiveness of content moderation operations.

Collaborate with cross-functional teams, including content moderators, trainers, quality auditors, Insight team and policy team, to streamline processes and maintain the market quality and performance. Monitor key performance indicators (KPIs) and metrics related to content moderation, such as response time, accuracy, and productivity, and identify areas for performance improvement. Provide training and guidance to content moderators on new processes, policies, and tools to ensure consistent and high-quality moderation.

Identify and address any process bottlenecks or escalations to ensure smooth operations and timely resolution of issues.

April 2021 - Nov 2021

EXTRA ACTIVITES

Contributed as a freelance reporter for various Urdu newspapers and magazines. Covered a wide range of social and political issues prevalent in India. Published articles highlighting Indian social and political matters. Passionate about staying informed on the latest news and political developments. Actively follow news sources and stay updated on national and international affairs. Regularly engage in discussions and debates on political and social issues. Worked as Freelance Reporter for Urdu Newspapers and Magazines: Interest in News and Political Updates, Social Media and TV Debates:

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