Administrative Assistant Management Specialist
Resume:
Nadia Nassef Ezzeldin
Unit 4
Delray Beach
Fl 33446
*********@*****.***
EDUCATION:
Bachelor of Arts, English Literature, 1979
Alexandria University, Alexandria, Egypt..
TRAINING COURSES:
-Translation at Arab Maritime Academy in Alexandria in 2001-2002
-The Art of Supervision – American Embassy Cairo in 2000
-Customer Focused Management Workshop – American Embassy Cairo in 1999
-Strategic Management – American Embassy Cairo in 2010
-Crisis Management – American Embassy Cairo in 2000
-Consular Course – Washington D.C in 1986
-Protocol – Fort Lauderdale, Florida, U.S.A. in 2008
-Art of Etiquette – American Embassy Cairo in 2008
EXPERIENCE:
Certified translator to Embassies and Director of a translation office for immigration documents in Alexandria, Egypt from September 1993 – Dec 2010
Administration Director at Kawmeya Language Schools in Alexandria, Egypt
September 2017 – May 2021
Duties:
-Direct and manage the Nursery and Elementary Department
-Supervise staff of 56 including teachers, nannies and guards
-Implement the rules and regulations of the school
-Meet with parents to solve problems related to the students
-Organize educational and social programs, trips, and events for the students
-Organize trainings and workshops for the teachers
-Assist the Financial Manager in setting the school’s annual budget
Director of the Information Resource Center at American Consulate General Alexandria, Egypt
December 2009 – July 2016
Direct and manage Public Affairs Alexandria’s Information Resource Center. Oversee the research, reference and outreach services at the Consulate General. Plan and implement information outreach programming to advance Mission public affairs goals.
Duties:
-Plan and implement information outreach programming to advance Mission public affairs goals.
-Develop and maintain contact with the key target audience members and institutions.
-Respond to inquiries for in-depth information from the target audience (e.g., business, academics, governorate and ministry officials, and other policy makers).
- Research U.S. government, legal and legislative documentation or other appropriate resources.
-Identify candidates for exchanges, and contribute to post's Goldmine records. Design selective dissemination of information profiles for select, upper level contacts, e.g., NGOs, government officials, members of academia, the business and legal communities and researchers.
-Promote American studies as an academic discipline and develop institutional relationship between the Information and Resource Center and Alexandrian academic institutions in this regard.
-Monitor grants such as MAC/ Model American Congress, and others provided to NGOs.
-Provide general supervision to Information Resource Center staff, set work requirements, monitor work, evaluate and review their performance.
Administrative Management Specialist /Program Manager at American Consulate General Alexandria
From 1995 – 2009
Chief Administrative Management /Program Manager for government and international relations for American Consulate General in Alexandria. Assist the Principal Officer in the management of the Consulate's administration and Public Affairs programs. Establish and maintain contacts with Government of Egypt officials at mid and senior levels.
Duties:
-Under the supervision of the Principal Officer, ensure that appropriate management systems and policies are implemented at American Consulate General Alexandria to achieve efficient utilization of resources and correct operation. This includes, but is not limited to, personnel, security, budget and general services needs. Communicate with Embassy staff in Cairo and represents the post at the Administrative Coordinatio meetings in Cairo. Prepare for audits and inspections as required. Manage petty cash account, process the representational vouchers, and disburse PO’s representational funds, and plan representational events. Manage work schedule of American Consulate’s driver including distribution of all Consulate’s materials to contacts, and arrange transportation schedules for VIP visits and large events. Supervise and manage work schedule of Consulate’s janitor/Program Helper including janitorial work and preparation for Public Affairs programs and all American Consulate events
-Research and prioritize American Consulate General Alexandria's procurement plan in consultation with the Principal Officer and procurement staff at the Embassy Cairo, ascertaining that expenditures and commitments are in accordance with US government regulations. Maintain lists of reliable vendors and suppliers, advising the Principal Officer and Embassy Cairo of suitable products and services. Anticipate and report on program support requirements. Negotiate with local suppliers, and prepare purchase orders. Assist Principal Officer in all phases of personnel management. Ensure that regulations on time and attendance, leave, overtime, and ethics are understood and followed by all staff. Serve as American Consulate Alexandria Time Keeper. Comply and send regular Time & Attendance reports to Embassy Cairo for APP employees.
-Monitor accuracy of position descriptions and tracks performance evaluation cycles to ensure timely submissions. Advise Principal Officer on annual training plan for staff and alerts staff to training opportunities, and coordinate with Human Resources in arranging the training courses. Initiate requests for temporary employment. Participate in interviewing the driver’s and Janitor’s positions. Advise PO on requirements and policies to be applied in hiring of new employees and coordinate with the Embassy Human Resource Office on personnel recruitment and issues as needed.
-Act as American Consulate General’s Consular Assistant. Maintain regular contact with Embassy Cairo visa and American Citizen Services offices. Support the regular monthly visits of the Consular Section. Handle consular inquiries, including visa referrals, notary services, hand out applications of US passport applications and birth abroad, and providing information on the requirements. Assist Principal Officer in American Services: 1. Notary services: prepare the appropriate form or statement for PO's signature. 2) Support American citizens in case of detention, or illness, or death, and coordinate with government officials, hospitals, and security. Maintain accurate record of foreign consular staffing patterns in Alexandria. Coordinate with American citizens local wardens, relaying information between them and the Embassy. Update American Consulate Alexandria’s list of doctors and lawyers
-Undertake protocol responsibilities to include arrangements for big events hosted or attended by the Ambassador. Responsible for all administrative and logistical arrangements for Embassy visits, Secretary of State visits, and congressional visits and events. Advise VIP advance teams and recommend venues appropriate to visits. Communicate with government officials in Alexandria to facilitate VIP visits, correspond with officials-in-charge, sets up appointments, recommend venues and coordinate logistical aspects of the visit.
-Plan and manage all Principal Officer’s representational events, and VIP receptions. Handle the 4th of July event in Alexandria, including the management of all the expenses, and prepare the event’s scenario for Principal Officer’s review and approval.
METCALF AND EDDY, Alexandria, EGYPT (USAID contractor)
Dec. 1993 – Jun 1995
Administrative Assistant and Translator for the Institutional Development Program Office.
Duties:
-Assist the Institutional Development Program Office leaders in the arrangement for the workshops and training sessions delivered to the staff of Alexandria General Organization for Sanitary Drainage.
-Coordinate with government officials (passport office – airport – state security..etc.) for expediting arrival and departure of expatriates and solving problems.
American Consulate General, Alexandria, Egypt
Jun 81-Oct 93
Consular Specialist, with responsibility for both routine and emergency American Citizen Service. Given full authority by Consul to handle the widest range of consular problems directly.
Duties:
-Manage police, medical and other Consulate contacts for emergency assistance to U.S. citizens, and solve their problems e.g. child custody, detention, lost and stolen passports, seamen problems …etc.
-Deal with government officials (passport office – airport – state security)
-Acquainted with the US immigration and Naturalization law.
-Issue U.S. passports, birth and death reports.
-Prepare priority and routine reporting to the Department of State and others on both routine activities and emergency efforts.
-Manage all consular record-keeping (statistics, monthly reports, etc) and preparing regular statistical and narrative reports on consular activities.
-Act as translator for the consular officer.
-All administrative matters related to meetings, appointments, receiving of visitors, etc.
-Supervising the visa assistant
ACTIVITIES:
-Member at Rotary Club of Alexandria
-Member at the Sporting Club
-Member at the Archaeological Society of Alexandria
-Certified translator for the British Consulate, and the Australian Embassy
Languages:
Arabic – mother tongue
English – Fluent
French - Fair
References:
Ambassador Francis J. Ricciardone, former President American University Cairo
Dr. Essam El Korda, President Alexandria University
Eng. Hoda Mekaty, Director of the Planetarium Science at Bibliotheca Alexandrina
Cell no. 010*-****-***
Mr. Mark Hambley, former Consul General
*******@***.***
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