Shahid Ikram

**** ******* **. ******, ******** **026

812-***-****

adxqvp@r.postjobfree.com

Summary

An experienced business operations manager with an engineering/technical background and more than 15 years of experience in senior level Operations Management and Leadership positions. Experience of working with the Appliance, Automotive, HVAC, Industrial and various other business sectors. Excellent analytical, problem solving and communication skills.

Skills

Leadership, Communication, Problem solving, Analytical and Critical Thinking, Decision Making

Operations Management, Financial Management, Budgeting, Forecasting

Engineering Management, Sales and Business Development, Project Management, Supply Chain Management, Quality Systems Management (ISO-9001, QS-9000, TS-16949)

Product Quality, Reliability, Manufacturing. APQP, DFMEA, PFMEA, Process Flow Maps, SPC, Value Stream Analysis, Control Charts, DFM, DFA, Six Sigma, Lean, Continuous improvement, 5S, Fault Tree Analysis, Fish bone (Ishikawa) Diagrams, Root Cause Analysis, 5 Whys, PDCA, DMAIC.

Proficiency in Microsoft Office Word, Excel, PowerPoint

Fluent in English, spoken Japanese, Hindi, and Urdu.

Professional Experience

GENERAL MANAGER – OPERATIONS / COO

Wako Electronics (USA) Inc., Louisville, KY. September 2010 – December 2022

12+ years of experience directing, planning, and implementing policies, objectives, or activities of the organization's continuing operations, to maximize revenues, returns on investments, or to increase productivity.

Analyzed operations to evaluate company performance and to determine areas of potential improvement for maximizing profitability. Improved Contribution margins by more than 500 basis points through price negotiations and cost reduction initiatives.

Spearheaded budget analysis and forecasting to align operating costs with business strategy. Improved the Cash Conversion Cycle by negotiating favorable payment terms with suppliers and customers yielding a $500K+ improvement in cash flow.

Implemented budgetary control systems to support cost-reduction and budget adherence.

Directly oversaw the activities of the sales department for current business retention and new business growth.

Directed human resources activities, including approval of human resource plans, selection of high-level staff and establishment and organization of major departments.

Maintained 100% on-time delivery during Covid despite logistic, material and labor issues.

Appointed department heads and managers and delegated responsibilities.

VICE PRESIDENT - SALES AND ENGINEERING

Wako Electronics (USA) Inc., Louisville, KY. August 2006 – September 2010

4+ years of experience overseeing development and marketing of new products and services. Improved customer service incident rate and cost by $750K per year by working with the customers to introduce optimized products for their applications.

Responsible for new business and new customer development. Successfully negotiated multi-year contracts worth more than $10M per year.

Developed market penetration and business expansion strategies using the company's core competencies. Spearheaded the growth of business by expanding into the HVAC market segment resulting in a revenue growth of 20%.

Developed departmental objectives, budgets, policies, procedures, and strategies.

Coordinated board meetings and liaised with members to address critical decisions.

Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.

DIRECTOR - QUALITY AND ENGINEERING

Wako Electronics (USA) Inc., Louisville, KY. April 2000 - August 2006

Led a team of engineers and technical managers for product development and improvement.

Responsible for the implementation and maintenance of quality management systems including ISO-9001, QS-9000, TS-16949.

Achieved Zero PPM quality results and 100% on-time delivery performance for all major customers.

Ensured process capability and control using SPC techniques (Cp, Cpk, etc.).

Applied six sigma and Lean methodologies to reduce waste and non-value-added activities.

Developed and implemented policies, standards and procedures for engineering, sales and marketing. Recommended, and approved contracts and cost estimates.

Conferred with management, production, or marketing staff to discuss project specifications or procedures to satisfy customer requirements.

Education and Awards

University of Louisville, Louisville Kentucky.

Master of Science (M.S.) Electrical Engineering

Awarded joint patent for “Dual Coil Electric Heating Element” (Patent # US 2021/0005412 A1)

Languages

English, Japanese, Urdu, Punjabi, Hindi.

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