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Customer Care Health Safety

Location:
Gaborone, Botswana
Posted:
June 16, 2023

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Resume:

Curriculum Vitae

Tlotlang Katlholo

P O Box ***, Motokwe

Botswana

Cell: +267-********/ +277********

Email address: adxqvb@r.postjobfree.com

Personal Information

Date of birth: 25 July 1988

Gender: Male

Place of birth: Motokwe

Nationality: Motswana

Marital status: Single

Religion: Christianity (Seventh - Day Adventist)

Languages: English, Setswana, and Sekgalagadi

ID Number: 083713816

Educational Background

Previous Training

University of Botswana

Bachelor of Psychology (Incomplete)

Current

Atlantic International University

Bachelor of International Relations

Work and volunteer experience

Guidance and Counseling peer teacher at Mahupu Unified Secondary School; through Present Truth Lifestyle Centre (February 2016-November 2012)

Guidance and Counseling peer teacher at Moeng College; through Present Truth Lifestyle Centre (May 2012-November 2012)

Guidance and counseling peer teacher at Matsha College; through Face the Nation Program (June 2010-July 2010)

Introduction to Psychology tutor at University of Botswana (August 2009 to November 2009)

Member of Tshwaraganang Charitable Society (President of the society from August 2009 to May 2010)

Free-lancing trainer (Performance Improvement Workshops)

Positions Held

founding President of University of Botswana Psychology club (2010 august-2011 august)

Former president (2009 march-2010 march) of Tshwaraganang Charitable Society

Member of UB Face The Nation club

Experience obtained under the B.Psych degree

Psychological counseling

Interviewing, assessment and evaluation

Administering and scoring psychometric tests

Report writing

Other necessary skills

Computer literacy

oProfessional typing skills (21 words per minute)

oUse of Microsoft word, power point, excels PASW (version 18) and internet explorer.

Good communication skills

Emotionally intelligent and self-monitored

CLINICAL EXPERIENCE

Internship (had to stop due to sickness)

January 2011-June 2011-stoped in March

University of Botswana

Department of Psychology

Psychology clinic

Responsibilities

Work at psychology clinic as an assistant psychologist eight (8) hours a day

Attend to clients (conduct initial screening of potential clients and carry out intake assessments)

Provide counseling services

Manage clinical paperwork

Identifying presenting problems and DSM-IV-TR diagnosis, and establishing treatment goals

Conduct seminars and workshops

Counseling practical August 2010- November 2010 University of Botswana Department of Psychology psychology clinic

Responsibilities

Assisted in the operations of the psychology clinic four hours a week for four months.

Attended to clients (conducted initial screening of potential clients and carried out intake assessments)

Provided counseling services.

Managed clinical paperwork.

Identified presenting problems and DSM-IV-TR diagnosis, and established treatment goals.

Supervisor: Dr. Mphele

PSYCHOLOGICAL TESTS ADMINISTERED

Symptom checklist-90-revised (SCL-90-R)

Thematic apperception test (TAT)

Wechsler Intelligent Scale for Children-III (WISC-III)

Wechsler Adult Intelligent Scale-III (WAIS-III)

Minnesota Multiphasic Personality Inventory (MMPI)

WORKSHOPS/SEMINARS/COMFERENCES ATTENDED

Southern African students’ psychology conference 2009 June 2009 University of South Africa and University of Botswana

“The development of a cyborgian identity” March 2010 Prof. Vasi Van Deventer

“Understanding hate as a motive” 30 November 2010 Prof. Rempel

SEMINARS/ WORKSHOPS CONDUCTED

1.Occupational Health Safety and Environment

2.Stress Management

3.Food Safety & Hygiene

4.First Aid Level 1

5.Strategic Management & Planning

6.Leadership & Supervisory Skills

7.Emotional Intelligence

8.Personal & Interpersonal Skills

9.Performance Appraisal

10.Balanced Score Card

11.Customer Care

12.Records Management

13.Messengers’ Course

14.Cleaners’ Course

Referees

Mr. Mupedziswa- Managing Director

Afri- Consult

P. O. Box 70266

Gaborone

Tel: +267-********

Mboneka (PhD)-Managing Director

Randall Management Consultants

P.O. Box 550176

Mogoditshane

Tel: +267-*******

Ms. M. Kgopiso

Onlex Consultants

Gaborone, Botswana

Cell: +267********

Mr. Segopolo-Lecturer

Department of Psychology

University of Botswana

Private Bag 00705

Tel: +267-*******



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