Michelle Marcotte

Lakeville, MN 952-***-**** adxqty@r.postjobfree.com linkedin.com/in/michelle-marcotte-82b271140

Summary of Qualifications

●Innovative and passionate Mortgage Professional leveraging proven experience driving success within credit risk, due diligence, project management, and underwriting.

●Deliver challenges in setting strategic direction, quality assessment, comprehensive policies, and interpreting portfolio performance results utilizing SaaS.

●Serve as a sophisticated mentor, taking struggling performers, and through skillful coaching and guiding, create high level professionals.

●Accomplished leader and subject matter expert in project development and efficiency, capacity planning and management, client relationships, writing policy and procedures, and forecasting.

●Leverage organizational abilities known for creating strategic initiatives and programming to address data threat issues through gap assessments and implementing effective solutions.

●Deliver impact through deploying qualitative and quantitative analysis, concepts, reporting, frameworks, and mitigation models to best advise senior executives.

Areas of Expertise

Credit Risk Analysis Portfolios, Policies, Underwriting, and Loan Origination Systems Client Relationships Capacity Management Compliance Collaboration Customer Service Comprehensive Documentation Risk Assessment Employee Development, Coaching & Mentoring Program & Project Management Business Unit Collaboration Report & Presentation Development Communication – Written and Verbal GSE/Non-GSE Government Regulations Bond Products Process Construction and Improvement

Professional Experience

Jia Finance Inc., VP of Mortgage Operations, Remote 2021 - 2023

Optimized a mortgage operations team by owning design and iteration of standard operating procedures, policies, and service level agreements. Worked across all key operational functions, including processing, underwriting, closing, and post closing ensuring highly efficient and highly accurate output. Coordinated the optimization of the loan origination system by automating and streamlining workflows. Fostered and coordinated exception loan policy and process, meeting the needs of members while ensuring alignment with loan portfolio objectives.

●Wrote and maintained International NonQM and USA second mortgage guidelines and matrices.

●Evaluated appropriate analytical tools and reporting, identifying key financial trends for improvement in the areas of member experience, efficiency, and productivity.

●Cultivated procedures to register, lock, and submit closed loan packages to investors for due diligence review to purchase and sell in the secondary market. Registered loans through MERS and sent applicable documentation to servicing companies.

●Served as a company controller by working with a third-party law firm to obtain State Licensing in diversified states.

●Acted as human resources and payroll representative for USA employees of an international FinTech startup.

●Spearheaded business growth by driving negotiation of contracts with vendors to include pricing, volume, and terms.

Maxwell Lender Solutions, Inc., Mortgage Operations Director, Remote 2020 - 2021

Liaised with key cross-functional stakeholders to drive quality improvement in a FinTech startup. Shepherded the implementation and evolution of mortgagee operations teams for seven clients. Leveraged cutting-edge technology to scale and grow revenue. Supervised mortgage production and KPI reviews to best create reports for executive leadership.

●Managed underwriting, loan processing, and due diligence for a site of 75+ people located nationwide.

●Initiated and conducted monthly, quarterly and annual forecasting for each client.

●Influenced the performance of a business unit by serving as a key member of the decision-making management team and overseeing the budget and bottom-line costs of the department.

●Designed and deployed an internal audit process to proactively capture quality and compliance errors to ensure salable loans after funding.

●Examined potential lenders as clients and stipulated contracts and Statements of Work within a fast-paced startup.

Verus Mortgage Capital, NonQM Credit Policy Specialist, Bloomington, MN 2019 - 2020

Championed market research practices to recommend new products and features and address non-agency seller needs. Executed pricing analysis and comparisons of the non-agency seller and competitor guidelines. Offered executive recommendation variances to the Capital Markets department to accept the risk and meet both parties requirements.

●Streamlined success by running biweekly training presentations of guidelines and product overviews with new sellers and new employees in both on-site and virtual settings.

●Served as an executive resource by effectively drafting Verus guidelines and presenting new product roll-out and integration to outside clients, third-party review vendors, and internal credit teams.

Wells Fargo Home Mortgage, Loss Mitigation Second Level Review Underwriter, Remote 2012 - 2019

Regulated the formal review of financial statements, credit reports, collateral valuations, and other supporting documentation to solidify final underwriting requests and ensure alignment with company and investor guidelines. Defined terms and conditions of loan decisions within guidelines by leveraging vulnerability versus reward to guarantee credit quality and profitability.

●Maintained quality and risk performance of 99% and an error rate of only 1% during five-year tenure.

HomeServices Lending, LLC, Sales Associate, Eagan MN 2009 - 2012

Supported sales officers by gathering loan applications, designing and deploying marketing materials, and building referral relationships with realtors, builders, financial professionals, and past customers. Notified prospective and existing customers of company programs, policies, underwriting requirements, and loan procedures while attempting approval resolution.

●Collected and analyzed data and documentation and oversaw activities up to and through the final loan closing to ensure the integrity and top-tier customer service.

Wells Fargo Home Mortgage, Production Operations Manager, Minneapolis, MN 2005 - 2007

Managed a loan operations department of 60+ people. Oversaw underwriting, loan processing, closing, and post closing departments supporting four different Joint Venture sales offices in different states. Guided diversified supervisors and remained accountable for providing quality customer service to internal and external customers.

●Shepherded performance of a business unit by acting as a decision-making management team member and monitoring budget and bottom-line department costs.

●Guided reports by coaching, influencing, and developing team members and overseeing performance reviews, terminations, hires, discipline, and salary action.

●Offered recommendations regarding future team direction by participating in meetings in strategic planning discussions.

●Influenced department, customers, and partners by prioritizing the design and implementation of new and revised processes.

Additional Career Success

Wells Fargo Home Mortgage, Production Supervisor, Bloomington, MN 2000 - 2005

Wells Fargo Home Mortgage, Loan Analyst, Minneapolis MN 1999 - 2000

Education & Certifications

St. Cloud Business College Trade School Certificate, Business

Technical Acumen

Microsoft 365, Google Workspace, Calyx Point Loan Origination System (LOS), Encompass Loan Origination System (LOS), Core (Wells Fargo proprietary LOS), Street Solutions Loan Management System (LMS), Black Knight Loan Servicing System (MSP), Rippling HR Platform

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