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Customer Service Chiropractic

Location:
Fairfield, CA
Posted:
June 16, 2023

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Resume:

Debbie Mincey

Fairfield, CA *****

adxqrf@r.postjobfree.com

+1-707-***-****

Ambitious, competitive, highly analytical, and entrepreneurially-driven professional with a diverse background spanning chiropractic healthcare, fitness, digital marketing/e-commerce, and business development.

Throughout my career, I have thrived in diverse roles and challenging environments, demonstrating an unwavering commitment to excellence, resilience, and adaptability. Wearing many hats and getting uncomfortable is my strong suit.

As a former high-level Olympic lifter, powerlifter, and CrossFit athlete, and now-casual participant in high-intensity interval training, I believe my competitive spirit can transfer well in any professional setting. I fully understand the dedication and perseverance required to push past limits and exceed expectations, both in sports and in the professional arena. From leadership to administrative tasks to marketing and sales, my principles of discipline, focus, passion for learning, and determination have been the driving forces behind my career progression and successes to date. My ability to adapt to rapidly changing circumstances and develop effective strategies for success have been honed by my athletic endeavors.

My practical experiences as a Chiropractic Physician and Associate Chiropractor have equipped me with a high-level understanding of health sciences and wellness, in addition to managing an office, business development, and sales abilities, and improved problem-solving and decision-making skills. Additionally, my recent role as a Junior Amazon Account Manager at Quintesta Group has added another dimension to my professional abilities. I successfully oversaw Xcel Pro USA’s Amazon channel, optimizing inventory management, enhancing customer service and PPC management, and employing advanced SEO strategies to drive organic traffic. My experience utilizing tools such as Helium10, Jungle Scout, and Keywordtool.io for market and competitor analysis has proven invaluable in adjusting marketing strategies and staying abreast of industry trends. In transitioning from chiropractic care to e-commerce, I’ve developed an aptitude for embracing new challenges and leveraging my transferable skills to achieve desired outcomes. My highly analytical and data-driven approach to e-commerce has kept me in good standing with Quintesta. I am looking to grow my experience in the realm of healthcare, e-commerce, or similar/related roles. I am confident I’ll be able to adapt and learn very quickly and, ultimately, generate results.

(I'm willing to commute if it's a chiropractic role, but only seeking remote/work-from-home for non- chiropractic roles.)

Work Experience

Junior Amazon Account Manager (Independent Contractor) Quintesta Group - Langhorne, PA

December 2022 to Present

• Managed Quintesta Group’s Amazon channel for their Xcel Pro USA brand of adhesives

• Responsible for monitoring and managing inventory levels to prevent stock-outs and excesses using Amazon’s FBA system

• Regularly synchronized inventory data across multiple channels

• Handled order processing, customer inquiries, and after-sales support

• Maintained positive customer satisfaction ratings through reliable after-sales support and customer service

• Conducted regular competitor and market analysis with the support of tools such as Helium10, Jungle Scout and Keywordtool.io to stay ahead of industry trends and changes in consumer buying habits.

• Implemented changes in product pricing, descriptions, and marketing strategies as necessary.

• Applied SEO strategies to improve product visibility and boost ranking on Amazon. Regularly optimized product titles, bullet points, and descriptions with relevant keywords to drive organic traffic.

• Assisted in the creation and monitoring of Sponsored Products and Sponsored Brands’ advertising campaigns.

• Performance Metrics Tracking: Monitored and reported on key Amazon seller performance metrics, including sales, traffic, conversion rates, and return rates in order to optimize ad spend and ROI.

• Collaboration: Worked directly with the CEO to discuss new ideas, strategies etc, price adjustments etc.

• Vendor Relations: Maintained strong relationship with dealer/manufacturer to ensure timely delivery of products and negotiated pricing. Communicated any changes in Amazon's policies or market conditions that may affect their business.

• Regulatory Compliance: Ensured all products and business practices complied with Amazon's policies and regulations. Effectively resolved any compliance issues or disputes to prevent disruptions in selling activities.

• References upon request.

Associate Chiropractor

Giles Chiropractic - Napa, CA

June 2022 to November 2022

• Hired as associate chiropractor at a 5-person private office. Experience working in a small business setting.

• Wore many hats. Responsibilities included leadership, collaboration, marketing and sales, patient assessment, administrative tasks, medical device management (x-ray) as well as working independently without supervision.

• Operated office alone 3 times a week while managing a team of chiropractic administrative assistants while the business owner was away.

• Responsible for marketing and sales efforts which included grassroots marketing via networking, referrals, and door-to-door to local establishments. Additional marketing responsibilities included management of PPC marketing campaigns through Google and Facebook ads.

• Assisted with the growth of leads from 200 a month to an average of 500 monthly leads from digital marketing campaigns.

• New business sales: Followed up with new visitors via phone call/email and asked if they are interested in a long-term care plan. Averaged 10 new clients a week.

• Account Management: Responsible for offering additional services to existing clientele.

• Responsible for client retention. Maintained an 85% retention rate.

• Collaborated with the team twice a week to discuss new strategies to grow as well as maintain customer base.

• Managed tasks within the EHR system which included: booking appointments, cancelled appointments, reviewing patient assessment details, as well as data input for billing. Additional responsibilities included maintaining accurate and detailed patient records, including treatment plans, progress notes, and any necessary referrals.

• Patient Assessment: Conducted thorough patient evaluations, including health history review and physical examinations to identify health concerns and conditions.

• Chiropractic Treatment: Administered expert chiropractic care using various techniques for spinal adjustments to relieve pain and improve physical function.

• Treatment Planning: Developed and implemented tailored treatment plans that addressed patients' specific needs and health goals.

• Patient Education: Instructed patients on their treatment plans, exercises, lifestyle modifications, and overall wellness strategies to improve treatment outcomes.

• Education: Assisted in organizing and conducting health promotion activities, seminars, and workshops. Chiropractic Physician

Physicians Group, LLC - Jacksonville, FL

June 2021 to March 2022

· Patient Assessment: Conducted comprehensive patient evaluations, including reviewing health histories and performing physical examinations to accurately diagnose conditions.

· Diagnosis: Diagnosed a wide range of neuromuscular conditions, determining the most effective treatment approach or necessity for referral to other healthcare providers.

· Treatment Planning: Developed and implemented individualized chiropractic treatment plans, enhancing patients' wellness and health outcomes.

· Chiropractic Adjustments: Performed chiropractic adjustments using manual and instrument-assisted techniques to improve patients' physical function and alleviate pain.

· Nutritional and Lifestyle Counseling: Provided counseling on nutrition, exercise, lifestyle changes, and wellness strategies to promote overall health and prevent illness.

· Patient Referrals: Collaborated with other healthcare professionals, referring patients for additional treatment when necessary.

· Record Maintenance: Maintained detailed and accurate patient records, documenting treatments and tracking progress over time.

· Patient Education: Educated patients about their conditions and provided guidance on therapeutic exercises and ergonomics, improving their ability to manage their health.

· Continuing Education: Stayed current with the latest research and best practices in chiropractic care through professional development courses and seminars.

· Licensure: Maintained professional licensure and complied with all continuing education requirements. Assistant Coach

Crossfit Primus - Orlando, FL

May 2017 to December 2018

· Assisting with Warm-ups and Cool-downs: Help lead athletes through proper warm-up routines, including dynamic stretching, mobility exercises, and activation drills. Similarly, assist in guiding athletes through appropriate cool-down exercises to aid in recovery.

· Coaching Classes: Support the head coach in leading CrossFit classes, ensuring athletes are performing exercises with proper form and technique. Offer guidance and corrections when necessary and provide modifications or scaling options for athletes with different skill levels or limitations.

· Demonstrating Movements: Demonstrate various CrossFit movements, including weightlifting techniques, gymnastics exercises, and cardio-based workouts. Clearly explain and instruct athletes on the correct execution of each movement, emphasizing safety and efficiency.

· Providing Feedback: Offer constructive feedback to athletes during workouts to help improve their performance. Give encouragement and motivation to keep athletes engaged and determined to reach their goals.

· Monitoring Athletes: Observe and monitor athletes during workouts to ensure their safety, correct any form or technique issues, and prevent injuries. Keep a close eye on athletes' movement patterns, intensity, and fatigue levels.

· Monitoring Athletes: Observe and monitor athletes during workouts to ensure their safety, correct any form or technique issues, and prevent injuries. Keep a close eye on athletes' movement patterns, intensity, and fatigue levels.

· Assisting with Equipment Setup: Help set up and arrange equipment for CrossFit classes or workouts. Ensure equipment is in good working condition and properly organized.

· Spotting: Assist in spotting athletes during heavy lifts or advanced gymnastics movements to ensure their safety and prevent accidents or injuries.

· Managing Class Flow: Assist in managing the flow of the class, ensuring workouts start and finish on time. Coordinate with the head coach to ensure smooth transitions between exercises and workout components.

· Providing Modifications and Progressions: Offer appropriate modifications or progressions for athletes with specific needs or skill levels. Adapt workouts to accommodate injuries, limitations, or specific goals.

· Administrative Tasks: Assist with administrative duties, such as tracking attendance, updating member records, answering member inquiries, and scheduling appointments or consultations.

· Continuing Education: Stay informed about the latest CrossFit training methodologies, techniques, and trends. Attend workshops, seminars, and educational events to enhance coaching skills and knowledge.

· Supporting Gym Events: Help organize and support gym events, competitions, or seminars. This may involve setting up equipment, assisting with registration, or providing logistical support during the event. Education

Doctor of Chiropractic in Chiropractic

Palmer College of Chiropractic - Port Orange, FL, US January 2018 to March 2021

Bachelors of Science in Sports and Exercise

science University of Central Florida - Orlando, FL, US August 2015 to August 2017

Associates in Science

Valencia College - Orlando, FL, US

August 2014 to May 2015

Skills

• Project management

• Computer Literacy (Microsoft Office Suite, Google Workspace)

• EHR systems

• Medical Records

• Program Design

• Editing and updating programs

• Conflict Resolution

• Leadership

• Supervising experience

• Medical terminology

• Sales and Business Development

• Proofreading

• Technical writing

• Decision Making

• Digital Marketing and E-commerce

• Marketing

• Data Analysis

• Program Development

• Time management

• Search Engine Optimization (SEO)

• PPC Campaign Management

• Facebook Advertising

Certifications and Licenses

AED Certification

CPR Certification

Chiropractic License

First Aid Certification

Assessments

Protecting patient privacy — Proficient

January 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Proofreading — Completed

September 2022

Finding and correcting errors in written texts

Full results: Completed

Work motivation — Proficient

October 2021

Level of motivation and discipline applied toward work Full results: Proficient

Written communication — Completed

September 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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