Rayni Tillery

929-***-**** mbrito****@ gmail.com

Employment History

Virtual Call Center Agent New York State Department of Labor May 2020 - August 2020

Received inbound calls from individuals who have filed for Unemployment Insurance and assisted with their online applications.

Troubleshoot issues with online Unemployment Insurance applications.

Helped set up meetings with applicants and unemployment benefits coordinators.

Help new Yorkers with their vaccine appointments by finding a place where they can take the vaccine.

Answer any inquiries about the vaccine and help them with Epass.

Cashier Supervisor Cherry Valley Marketplace Queens, NY September 2017 - March 2020

Supervised 10 or more cashiers; supported cashiers by resolving customer complaints and disputes.

Answered customer inquiries and managed store organization to ensure a quality customer experience.

Received phone orders from customers and delegated cashiers to shop for customers.

Opened and closed cash registers; counted and reconciled cash in registers with cash transactions.

Monitored checkout stations to ensure that they are staffed appropriately and stocked with adequate cash.

Cashier McDonald's Corporation Highland Falls, NY May 2014 - August 2014

Received payment by cash, check credit cards, vouchers, or automatic debits.

Answered customers' questions and provide information on procedures or policies.

Prepared food according to customer orders and New York City food safety standards.

Cleaned kitchen, and stocked supplies for the following shift.

Assisted customers by providing information and resolving their complaints.

Secretary ADN Santiago, Dominican Republic June 2009 - September 2011

Assisted accountants with checks and letters.

Maintained phone and email correspondence and gave information to callers, took messages, or transferred calls to appropriate individuals.

Greeted visitors and handled their inquiries or directed them to the appropriate person or department.

CSR remote Maximus NYC Remote September 2021 to September 2022

•Answering questions about Medicaid, Child health plus and other plans.

•Fill out new applications.

•Inquiries about application status.

•Help consumers with their online accounts.

•Transfer calls to different departments.

Education / Certification

First Aid/CPR Certification - 2019

Technical Accountant Certification - 2010

Academic High School Diploma - 2010

Skills

Leadership; supervising a team of 10+ employees

Problem-solving

Customer service: 7+ years

Remote customer service experience

Math & Cash Handling

Fluent in Spanish

Honesty & Integrity

Microsoft Word & Outlook

References are available upon request.

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