Richard W. Helmers

Lewisville, TX *****

214-***-****

adxqqv@r.postjobfree.com

Employment History

Globe Life Inc. March 2022 - Current

Third Party Risk Analyst

Conducted risk based assessments of Globe Life Inc. third-party service providers (TPSP) focusing upon whether there was an active fully-executed contract between Globe Life Inc. and the TPSP, additionally assessments would ensure all of the contracts had proper amendments and clauses i.e. the right to audit, third-party code of conduct, privacy, etc.

Risk mapping of government regulations, both federal and state, such as Health Insurance Portability and Accountability act (HIPAA), Department of Justice, California Privacy Rights Act (CPRA), New York Department of Financial Services (NY DFS), and all internal policies.

Instrumental in the planning and rollout of a third-party risk management (TPRM) platform (One Trust). Performed data mapping to ensure the accurate and timely loading of clean and accurate data contained in the legacy platform into the new cloud-based TPRM utility.

Vendor Resource Management January 2016 – March 2022

Internal Audit Analyst

Gained comprehensive understanding of all Vendor Resource Management (VRM) business processes (i.e., IT reporting, evictions, asset management, property maintenance, title, and closing), risk assessment processes, and internal auditing standards. Thorough understanding and applicable experience with all aspects of TeamMate and Electronic Work Papers (EWP) audit processing. Experienced coordinating and facilitating audit related meetings, engaging executive line of business leaders for overview, coordination, implementation, and execution of audit. Demonstrated strong analytical skills as they pertain to audit principles and process improvement. Exhibited a willingness and desire to work with teammates to help facilitate the development of analytical data for their own audits. Developed analytics and reporting for executive leadership of VRM compliance necessary for VA to report performance to VA as well as beneficial marketing strategy material.

Wells Fargo Home Mortgage October 2013 – February 2015 Business Analyst

Built a database for the retrieval, interpretation, and automation of reporting and storage of historical data pertaining to internal audit results of Wells Fargo Home Mortgage Bankruptcy and Foreclosure business partner attorney firms. Projects for clients BOA, AT&T and Nextel, including all infrastructure datacenter IBM Blade server Modification of Foreclosure and Bankruptcy LCAMP templates. Managed UAT process when templates changed. This included identification of potential problem areas and designing measures to mitigate any potential flaws within the new process. Uploading newly modified templates to LCAMP, concluding with detailed notification of new process changes to the affected business units.

Sheplers Corporation September 2012 – November 2012

Contractor – MicroStrategy Business Analyst

Collaborated with executives and respective business unit leads within Marketing, Sales, and the CIO on the design of dashboard and production reports. Developed the dashboard reports that illustrated trends of same store year over year sales, manufacturer sales, and specific product sales. Projects that support the initiatives for the classified network infrastructure. Additional responsibilities included the development of reports depicting the effectiveness product pricing sales have on revenue, as a result increasing the number of units sold given various levels of profit margin. Experience in all areas of project life cycle in a highly structured change management environment.

JPMorgan Chase Home Loans June 2011 – September 2011

Contractor - Business Analyst

Developed a process to report the Chase Home Loan Servicing Portfolio composition for external reporting to Standard and Poors. The external reporting illustrated the strategies for collection dialer campaigns as well as inbound call volume and single point of contact resolution. Provided project management and support, employing extensive needs analysis, problem solving, and interpersonal skills in meetings with prospective clients to ensure their conversion to actual customers. The data was utilized by the rating agency to determine the effectiveness of collection efforts and the health of the overall servicing portfolio.

Nationstar Mortgage April 2011 – June 2011

Contractor – Project Manager

Lead a team of associates from various departments, coordinating the on boarding of loans in which Nationstar Mortgage acquired the servicing rights from another company. Monthly, Nationstar purchased the servicing rights of a pool of loans from another lender or FNMA granted servicing rights to Nationstar directly. It was the function of our team to ensure the loans boarded timely and without error to LSAMS, the Nationstar system of record. Project responsibilities included documenting scope, infrastructure plans, resource requirements, project management and ITIL methods for project control. Further duties included identification of any potential errors and working with the line of business and internal IT resources to develop a process to mitigate these errors from occurring. Deliverables included infrastructure project initiation and definition, scope, plans, project management. During the boarding process, I produced and disseminated frequent, precise, and informative communication corporate wide.

United Tech Lender Services January 2011 – March 2011

Contractor – Senior Reporting Analyst

Responsible for developing scorecards tracking the proficiency and effectiveness of individual associates, teams, as well as the entire short-sell team making outbound calls to attract borrowers into the HAMP Short Sell program to avoid foreclosure. These scorecards also provided management an essential tool used in the determination of associate incentive bonus compensation. Created the internal business and resource infrastructure to support network product development, implementation, and ongoing operations.

Functioned as the UTLS onsite administrator for SalesForce. Duties included assigning associate functional roles within SalesForce. When associates were promoted, their security access was modified to allow functionality equivalent to their responsibilities. Conversely, when associates were demoted, switched roles within the company, or their employment terminated their SalesForce role was modified accordingly.

Wells Fargo Home Mortgage December 2009 – June 2010

Marketing Database Consultant – Assistant Vice President

Responsible for the development of reporting that provided executive management the ability to manage bank owned real estate assets. Reports also tracked the volume, progress, and status of bank owned assets as they relate to all Loss Mitigation treatment, including the government HAMP program.

Worked with other reporting entities within Wells Fargo and successfully identified inconsistencies within HAMP Loss Mitigation reporting between the two organizations. This allowed for 100% reconciliation between the two reports and ensured executive management of the accuracy, boosting their level of confidence with the data being provided by the two reporting teams.

Bank of America – Home Loans and Insurance April 2005 – November 2009

Process Design Consultant II – Assistant Vice President October 2008 – November 2009

Responsible for the development, monthly production, and presentation of executive reporting packages related to customer experience, focusing on problem incidents during loan origination and servicing of portfolio loans throughout all of Bank of America Home Loans and Insurance.

Developed a Six Sigma - Management by Facts routine for problem incident customer survey data. This was a monthly process, which identified frequent common problem incidents. Followed through by coordinating with proper business units on potential process, routine, or work stream modifications to enhance standard operating procedures or business practices to enhance customer experience by mitigating future problem incidents.

Served as Home Loan and Insurance customer experience representative within the Customer Retention work team. Worked with management of all loan origination sales channels to establish goals and forecasts for Mortgage and Home Equity customer retention. Relayed production forecasts and customer retention goals to executive management based upon forecasted loan payoff estimates and projected loan funding capacity.

Operations Consultant – Assistant Vice President April 2005 – October 2008

Responsible for the development and maintenance of a wide range of reports and reporting systems to support the executive marketing and business operation units of consumer real estate lending. Utilized research, analysis, and prior loan origination experience to develop loan origination forecasts, report actual to forecast comparisons, and evaluate any variances.

Performed complex analysis of the Servicing Portfolio to capitalize on existing and potential marketing opportunities. These analyses were the primary catalysts to better focus and accurately target marketing strategies aimed to improve customer retention.

Developed control charts, utilizing Six Sigma methodology, to track key performance indicators. Analysis of these performance metrics allowed the development of performance plans for improving results.

Developed a method of measuring the impact of potential P&I change due to interest rate adjustments of ARM loans within the mortgage servicing portfolio. This data was utilized to forecast potential future losses within the home equity portfolio and credit card relationships.

Served as primary representative of Mortgage Servicing during a project designed to create a reporting environment that was standardized, consistent, accurate, and timely for all consumer real estate products. Performed data mapping required between Fidelity and MIS Taradatabase. Identified inter-dependencies of pending enhancements with data requirements from external sources and level set expectations with the line of business. Created test plans and conduct SIT testing associated with single- and multi-phase release schedules.

Provided mentoring and training for new staff. Trained members of the team how to utilize the various data sources and query tools. Provided two formal training classes attended by associates pertaining to reporting tools and fielded question and answer sessions with class.

First American National Default Outsourcing May 2004 – March 2005

Compliance Reporting Manager

Reviewed client contracts and facilitated meetings with clients to identify and develop all stipulated reporting requirements. Developed and produced all client report packages, which included monthly trending, key performance indicators, investor timeline performance, actual performance comparisons to contractual pro forma, and attorney service scorecard reports.

Responsible for the design, implementation, and maintenance of a scorecard/strategic measurement reporting tool for tracking attorney performance.

Developed new report conceptual designs, functional designs, and layout requirements based on input gathered from business process designs and reporting requirements analysis in addition to feedback from the user population.

Gathered requirements and presented data reporting concepts to management. Worked with internal database and development teams on joint projects. Acted as a consultant/advisor to data analysts on cross-functional projects.

Provide detailed analysis to ensure profitability during contract negotiations for senior level management. Identified and devised a plan, by means of a thorough analysis, to capture a source of lost revenue resulting in a profit gain of nearly $700,000.

Wells Fargo Home Mortgage June 1993 – May 2004

Business Analyst Supervisor October 2001 – May 2004

Managed a staff of operations analysts whose numerous duties included reconciliation and processing of all vendor invoices, daily reporting of productivity and monthly key indicators, production of outbound marketing materials, analysis of Wells Fargo mortgage servicing portfolio, and projecting monthly funding volumes for refinance program.

Daily interaction with senior servicing and marketing management reviewing marketing strategies aimed to identify refinance opportunities for existing customers as well as potential new customers. This included the development of tactical solutions for fulfilling marketing initiatives, tracking, and reporting detailed results of marketing campaigns. To ensure new initiatives were successfully fulfilled, I worked with IT administrators and project managers to ensure the proper database infrastructure (SQL Server Database) was in place to accurately process loan applications as well to capture the necessary data elements needed for loan tracking and reporting.

Facilitated monthly meetings with WFHM senior management, during which I presented analysis regarding marketing campaign statistics, operational production, as well as financial results.

Business Analyst July 1999 – October 2001

Utilized DAISY and Passport reporting tools to produce Foreclosure, Bankruptcy, Collections, and Loss Mitigation trending reports. Distributed these reports to upper management for outlining company goals and strategies. Produced ad-hoc reports for all Default Loan Servicing related departments. This reporting required strict attention to detail, while also meeting stringent deadlines and balancing various on-going projects.

Skills

Strong analytical and problem-solving skills. Proficiency with TeamMate, MicroStrategy, Minitab, Oracle Discoverer, Business Objects, Microsoft Access, Hyperion Query Studio, COGNOS, Excel, DAISY, Passport, Fidelity MSP, SQL, Word, Outlook, PowerPoint, and Visio. Excellent interpersonal, oral, and written communication skills.

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