Michelle Boxley

Leesburg, FL *****

adxqqj@r.postjobfree.com

+1-352-***-****

Results-oriented Business Operations Professional with proven success leading business teams to meet aggressive deadline driven goals. Major strengths in workflow production, research, process development and improvement, delivering both internal and external customer service solutions efficiently and accurately. Dependable leader with extensive skill in staff management, personnel development and team building, as well as a strong work ethic and expertise in meeting audit and compliance regulations.

Demonstrated Strengths

* Procurement & Inventory Management

* Process Development and Improvement

* Logistical & Control Analysis

* Legal and Audit Compliance

* Team Leadership and Motivation

* Customer Service, Relationship Management

* SAP, JDE, KPI, EEI, MRP, ERP

* Commodities Import/Export

* Advanced Microsoft Excel/PowerPoint

* Performance Development

Authorized to work in the US for any employer

Work Experience

Procurement Specialist

DiversiTech Corporation - Leesburg, FL

December 2021 to April 2023

• Utilize various systems (SAP, JDE, Oracle, P4) Microsoft Excel, and Google Docs to monitor and maintain future material requirements.

• Ensure the steady flow of materials into distribution centers to meet working capital metrics necessary for operations without over-ordering and/or wasting resources at 98-100% accuracy levels.

• Manage the supply of products and service levels to 30-1000+ customers making sure there are adequate materials to avoid bottlenecks, reduce costs, and forecast problems.

• Translate demand forecasts in to supply orders for products managed.

• Coordinate product procurement needs across multiple categories and with sourcing and sales teams.

• Manage inventory levels to meet company service level goals. Act as liaison between departments to determine trend lines for necessary materials to avoid obsolete and/or over-aged stock.

• Generate and monitor import/export of materials both domestically and internationally. Organize and schedule customer orders and deliveries adjusting for changes and/or cancellations, expediting when necessary.

• Resolve any erroneous orders/shipments in a timely manner through collaboration with customers and warehouses.

• Observe and review trends and customer requests to create and maintain appropriate inventory Purchasing Agent

Massey Services, Inc. - Orlando, FL

July 2021 to December 2021

• Process Purchase Requests.

• Verify Purchase Requests for program adherence and reasonable quantities as necessary to ensure safe and effective use of products, equipment, or services at pricing that offers the best value.

• Review and release on-line orders with suppliers through the internet daily for assigned Service Centers.

• Review collateral material inventory report weekly and complete physical inventory semi-annually.

• Work closely with Marketing to coordinate reprints or changes in accordance with Collateral Material Approval process.

• Serve as the primary contact for assigned suppliers. Build long-term, trusting relationships with suppliers to ensure sufficient knowledge of products and services to properly deliver the same to Service Center and Corporate Team members.

• Coordinate testing of new products, equipment, or services with the Technical & Training Directors.

• Maximize best value by minimizing cost and maximizing service and innovation. Material Planner II

Coca-Cola, Inc - Apopka, FL

2019 to 2020

Ensured the steady flow of materials necessary for operations without over-ordering and/or wasting resources at 95-100% accuracy levels.

● Managed the supply of products to 30 + customers making sure there are adequate materials to avoid bottlenecks, reduce costs, and forecast problems.

● Utilized SAP system and Microsoft Excel to monitor and maintain future material requirements.

● Generated and monitor import/export of materials both domestically and internationally.

● Organized and scheduled customer orders and deliveries adjusting for changes and/or cancellations, expediting when necessary.

● Resolved of any erroneous orders/shipments in a timely manner through collaboration with customers and warehouses.

● Observed and reviewed trends, reports, and customer requests to create and maintain appropriate inventory schedules adjusting as necessary.

● Acted as liaison between departments to determine trend lines for necessary materials to avoid obsolete and/or over-aged stock.

● Coordinated with accounting and other departments to process product returns and/or replacements due to damaged or erroneous shipments.

● Maintained and monitored quality control in compliance with corporate standards. Purchasing Agent/ Inventory Control Planner

ABC COMPANIES, INC - Winter Garden, FL

2012 to 2019

Utilized Oracle based JD Edwards processing system for procurement and tracking of parts from a wide variety of vendors.

● Reviewed/processed discrepant material in the Centralized Discrepant Material Area daily.

● Worked to maintain/surpass department goals regarding CDMA and RMA aging and inventory levels.

● Utilized Excel templates and pivot tables to analyze, track, monitor and maintain inventory, usage, lead times and workflow/levels to ensure the integrity and accuracy of data.

● Established professional business relationships with suppliers and vendors.

● Created PowerPoint presentations for quarterly/annual meetings and client presentations.

● Expedited purchase orders and/or trace back orders when appropriate.

● Coordinated transportation and logistics with shipping/receiving for all purchase orders including NDA, Ground, LCL, CL, LTL and TL.

● Negotiated to obtain best pricing possible for the highest quality merchandise Corporate Class Actions Senior Supervisor

BNY MELLON ASSET MANAGEMENT AND FINANCIAL SERVICES - Pittsburgh, PA 2005 to 2011

● Managed workflow and staff of analysts and specialists to ensure meeting daily / weekly / monthly processing deadlines.

● Developed and coordinated Inquiry Management Team to address internal and external customer issues and requests via SAP System.

● Evaluated and reviewed data retrieval, records, calculations and transactions pertaining to business prior to claims processing and / or file closings.

● Investigated inaccuracies, tracked / resolved issues, and developed processes to prevent recurrences under tight deadlines.

● Coordinated the accurate historical data retrieval, claims processing and claims filing in corporate class action settlements for thousands of clients resulting in settlement payments up to $1.2B.

● Built Partnerships with project managers and global vendors in developing, testing and implementing system upgrades, new processes and data conversions / integrations.

● Implemented changes to streamline processes, increase efficiency and decrease costs. Collaborated on a project to successfully move collection data, claim processing / filing, funds processing and distribution from a manual process to being a fully automated system.

● Integral part of the team that developed, tested and implemented a completely web-based system of identifying class actions, collecting and processing all data, filing claims, receiving and distributing payments, and maintaining all records for client access.

● Conducted audits and developed systems of checks and balances to ensure compliance with all international, federal and state regulations, and corporate policies and procedures.

● Provided ongoing training and assistance to staff to accomplish professional and personal goals. Consistently conducted Performance Evaluation meetings with staff on a monthly and semi-annual basis per all corporate human resources guidelines.

Corporate Class Actions Payment Team Supervisor

BNY MELLON ASSET MANAGEMENT AND FINANCIAL SERVICES - Pittsburgh, PA 2002 to 2005

* Directed daily operations and workflow of staff of specialists to obtain accurate receipt, processing and distribution of corporate class action settlement proceeds via SAP System.

* Evaluated files for accuracy of balances, postings, calculations and other records pertaining to business or operating transactions; reconciled or noted discrepancies meeting daily deadlines.

* Hired, trained and motivated staff to accomplish long and short-term goals established by management.

* Developed and maintained contact information for internal and external clients to establish a more efficient system of continuity of payment of class action settlement proceeds. Education

Certification

Johns Hopkins University

Communications/Political Science

Duquesne University - Pittsburgh, PA

Psychology

Community College of Allegheny County - Pittsburgh, PA Skills

• Asset Management

• ERP Systems

• JD Edwards

• MRP

• Oracle

• Procurement

• Sourcing

• SAP

• Purchasing

• Process Improvement

• Negotiation

• Supply Chain

• Pricing

• Computer Networking

• Team Management

• Lean

• Logistics

• Research

• Account Reconciliation

• Management

Certifications and Licenses

Johns Hopkins University COVID-19 Contact Tracing

Present

Assessments

Business math — Expert

September 2020

Using basic math to solve problems in a business context Full results: Expert

Analyzing data — Highly Proficient

February 2021

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Highly Proficient

Attention to detail — Highly Proficient

January 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Sales skills — Expert

July 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Expert

Office manager — Expert

August 2019

Scheduling and budgeting.

Full results: Expert

Problem solving — Proficient

August 2019

Analyzing relevant information when solving problems. Full results: Proficient

Management & leadership skills: Impact & influence — Highly Proficient June 2019

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient

Customer focus & orientation — Completed

July 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed

Scheduling — Expert

January 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Expert

Verbal communication — Expert

January 2021

Speaking clearly, correctly, and concisely

Full results: Expert

Logic & critical thinking — Expert

August 2019

Using logic to solve problems.

Full results: Expert

Spreadsheets with Microsoft Excel — Highly Proficient January 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Highly Proficient

Contact tracer fit — Completed

February 2021

Measures traits that are important for successful contact tracers Full results: Completed

Teamwork: Interpersonal skills — Highly Proficient September 2020

Responding to challenging team situations at work

Full results: Highly Proficient

Written communication — Proficient

February 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Data entry: Accuracy — Expert

April 2021

Entering data quickly and accurately

Full results: Expert

Spreadsheets with Microsoft Excel — Highly Proficient January 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Highly Proficient

Management & leadership skills: Planning & execution — Expert April 2021

Planning and managing resources to accomplish organizational goals Full results: Expert

Project management skills: Budgeting — Expert

April 2021

Managing project budgets by appropriately allocating and monitoring financial resources Full results: Expert

Written communication — Highly Proficient

May 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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