JENNIFER SIGGELKO

***** ***** *** *****, **** ***, Zephyrhills FL 33541

516-***-****

adxqor@r.postjobfree.com

PROFESSIONAL SUMMARY

Seasoned Remote Specialist offering 5+ years of expertise providing senior level leadership in various sales, service and support positions. Areas of expertise include; PROFESSIONAL EXPERIENCE

Turbo Tax - Remote Dec 2022 – Current

Customer Support Representative

I currently work from home as a TurboTax support and troubleshooting product expert helping clients with their taxes by going over key product info to ensure they are using the best TurboTax product for their specific needs. Remote Customer Service skills include:

• Assuring clients are getting every benefit from their TurboTax product

• Using smart look and glance to share screen with clients

• Navigating clients through TurboTax software

Various Short-Term Remote Positions Throughout Covid 2020 – 2022 DS Services – Lakeland, FL 2017 - 2020

Telemarketer (In Office & Remote)

After joining DS Services in May of 2017 as a Tier 1 CSR, I quickly moved up to a Tier 2 rep in July of 2017. I then moved to the RSA line to take supervisor calls in November of 2017 and moved into my current role as mentor in February of 2018 learning CFLI and Oracle software. As a mentor, I am the captain of 4 members on my team who assist in the setup, training and transitioning of new hires as we help them to adjust to their daily routines and CFLI workflows. The team I head is currently considered the best leadership team by DS Services management.

Slomins, Inc. – Hicksville, NY 2013 – 2016

Telemarketer

Sold Home Heating Oil and Alarm Systems to consumers in the Northeast US

• Ranked #1 in new business sales in 2014 out of 300 telemarketers

• Special Project Coordinator for several other divisions/departments APPLEBEE’S – Oklahoma City, OK / Lawrence, NY 2007 – 2010 Waitress / Bartender

Responsible for checking regularly with guests to make sure that they are enjoying their meal and take necessary action to resolve any complaints.

• Prepared and served specialty dishes at tables and informed patrons of specials

• Described meal components and cooking methods to patrons

• Trained and coordinated activities of 5 server assistants; resulted in raising the profits 40% Education: High School Diploma Recipient

• Customer Service

• Records Management

• Social Media

• Conflict Resolution

• Policy Implementation

• Research and Analysis

• Oral / Written Communication

• Microsoft Office Suite

• Community Outreach