Taylor Meauhead

Email:adxqoq@r.postjobfree.com

Phone:443-***-****

Education

Strayer University

Bachelor of Science in Accounting

Estimated graduation 2024

Dawn Career Institute

Dental Assistant Certification

Graduation 2014

Professional Experience

Capital One Bank

November 2021 to present

● Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills.

● Refer unresolved customer grievances to designated departments for further

● investigation.

● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

● Check to ensure that appropriate changes were made to resolve customers' problems.

● Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of accounts.

DoorDash

January 2021 to November 2021

● Deliver over 15 orders per shift

● Answer customer questions and resolve complaints

● Check orders before leaving the restaurant

● Plan routes to deliver orders efficiently

● Received customer satisfaction rate of 99%

● Followed logging protocols on DoorDash application to ensure product and delivery accuracy Amazon

March 2018 to January 2021

Order Fulfillment

● Fulfilled computerized customer orders obtained from FR scanners using latest technology in warehouse systems.

● Rapidly completed over 500 customer orders a night.

● Forklift Certified in 72 hours

● Used immense and precise knowledge of workplace safety to obtain awards for most single orders picked on my shift for 2019 peak season.

● Worked closely with my supervisor to help with extra work orders in other areas and to take on a 60 hour work week to help our team succeed.

Sallie Mae

January 2019 to September 2019

Collector

● Placed borrowers and cosigners in the best suited payment programs based individually on income, school status, and financial obligations to bring their accounts current and maintain their monthly payments.

● Assisted customers maintaining their student loans payments by reviewing their accounts and explaining their loan, interest rates, fees and monthly minimum payments.

● Ability to understand student loan agreements and state laws necessary to assist the customer.

● Worked with auto dialed and manual dialed calls providing exceptional customer service while backing individual state laws.

● Often exceeding a monthly collection goal upwards six million dollars, and upholding company mission and brand.

Citibank October 2015 to March 2018

Data Entry Specialist

● Responsible for processing 2000 government applications a day while maintaining 98% grammatical accuracy.

● Was cross trained in mail processing and taking payments.

● Work closely with my supervisor to organize monthly team meetings to inform and build morale.

● Acquired a wealth of knowledge in state of the arc Data entry and banking computer systems. Macy’s

December 2016 to July 2017

Sales Associate

● Specialized in customer service and men's suites/ accessories.

● Gained regular customers who sought my help for the latest store deals and promotions.

● Used POS systems and programs on the register.

Boys and Girls Club Of Delaware

April 2012 to September 2015

Administrative Clerk

● Signed students and parents in and out of the building.

● Handled phone calls and transferred clients to the appropriate service and took the correct messages.

● Organized transportation for field trips and permission slip for the parents.

● Called clients and worked out missing or late payments, and often set up payment agreements over the phone and online.

● Managed email and responded promptly to all business commitments. Seven Eleven

May 2011 to September 2013

Retail Associate/ Assistant Manager

● Maintained daily inventory by adhering to store product list and customer needs. Provided cheerful and expert customer service.

● Keep a very neat work environment for customers and employees to enjoy. Followed MSDS chemical cleaning guide to maintain safety and cleanliness in cooking areas.

● Obtained SERVE SAFE certificate to provide the freshest cooked food in the store.

● Trained seven newly hired employees during the duration of employment as assistant manager.

● Lead informational talks on food safety for all employees.

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