Administrative Assistant Sales Associate
Resume:
LUZ D VELEZ MAYSONET
CUSTOMER SERVICE SPECIALTY
CONTACT
Jacksonville, NC 28540
**********@*****.***
PROFILE
Case manager expert in handling high caseload
without sacrificing quality of care. I operate well in high pressure, to benefit the needs of the client. Experienced in the development of administrative
environment and control strategy to identify needs. Extensive administrative level experience.
APTITUDES
PATIENT COUNSELING
PATIENT EVALUATION
UNDERSTANDING PROGRESS
ASSESSMENTS
EMOTIONAL AWARENESS
KNOWLEDGE OF TREATMENT
PLANS
CROSS-FUNCTIONAL
COLLABORATION
EFFECTIVE COMMUNICATION
WITH THE CLIENT
SUPPORT AND CUSTOMER
ASSISTANCE
RESEARCH AND DATA
COLLECTION
TRAINED IN COMPUTER
PROGRAMS SUCH AS QNXT,
MEDIA DATA, POWER POINT,
EXCELL, QUICKPRO,
MEETINGS WITH CLIENT
COMMUNITY OUTREACH
WORK EXPERIENCES
Amazon Inbount
2022- 2023
Receive new merchandise and separate it to be entered into the system. Department of living
2020-2022
Manager of the regional offices in Puerto Rico. Federal Program known as Covid Rent. This program has already closed. In charge of the ten (10) regional offices of the island. Supervise all the staff of the offices that comply with the requirements and regulations of the program. Rhode Island Novelty
2017- 2020
Coordinate the logistics of merchandise delivery.
FORMATIONS
Albizu Campos University,
San Juan P.R.
Exceptional Master of Arts
in Autism Spectrum
Nuc University, Bayamon
P.R.
Associate Degree in
Medical Plan Billing
Cem, Bayamon P.R.
Bachelor of Nursing
Sciences
CERTIFICATIONS
Certificate in Case
Management, Molina
Healthcare 2013
License in Billing of Medical
Plans 2018
Case Manager- Molina HealthCare Of Puerto Rico
2013- 2017
Collaboration with several health providers, to facilitate the provision of health services. Appropriate level of care determined and coordinated to meet individual client needs. The effectiveness of treatment for the individual and her family is reviewed. Communicate with legal service providers, social services, agencies and local judicial systems in relation to cases that so warrant. Management of logistics in cases of abuse. Optimization of the use of program resources to avoid unnecessary hospital admissions.
Cashier – Marsharlls Store
2014- 2017
Hired at the beginning as a cashier, Knowledge in merchandise receipt, inventory, employee supervision, schedules, MCA Ladies and home. Triple S HealthCare
2010-2013
Call Center
Doctor Center Hospital
2008-2013
Nurse
Administrative Assistant- La Famosa Companies
2005- 2008
Supply closet to prevent supply shortages. Collected, calculated and reported on expenses and statistical data to inform senior management. Received visitors or callers on a daily basis to handle inquiries or direct to appropriate persons. Conducted market surveys and industry studies to identify the need and demand for new customers. Entered invoice data into the company's database and updated details, including customer contacts and delivery dates to maintain current information. Developed administrative processes to achieve organizational goals and improve office efficiency. Travel organization and hotel accommodation for national business trips and meetings. Background checks performed and initialized for employees, using the programs. Conducted research using various media to obtain data relevant to staffing needs. Greater accuracy when verifying data during the processing of incoming and outgoing checks and bank transfers. Tracking and sending employee timesheets to accounting payroll processing department. Liaise with senior administrative assistants and executives to handle senior manager requests and inquiries. Sales Associate- Auto Germana San Juan, Puerto Rico 2006-2008
Responded to incoming phone calls to provide information. about products, services, business hours, policies and promotions. Stayed informed of emerging trends and provided customer service information to assist in product selection. Retained knowledge of company products, services, and policies to serve as a resource to both co- workers and customers. Built and maintained effective relationships with peers and senior management to drive team success toward sales, service, and operational goals. New merchandise arranged with signage and appeal. Displays to encourage customer sales and move overstock items. Trained team members on security risks and loss prevention, to help mitigate shoplifting. Exceeded daily sales targets by cross- selling and promoting additional products. Deals negotiated and closed with minimal supervision. He won the in- store sales competition, which resulted in. He sold various products explaining unique features and educating customers on the proper application.
Cashier- Esso Tigger Market - Bayamón, Puerto Rico 1998- 2005
Cash register operated, payments collected and exact change provided. Wrapped items and purchases in bags correctly to avoid breakage of merchandise. Items inspected for damage and customer obtained replacements. Scanned customer purchases, supporting transactions to streamline the sales process. Helped customers find specific products, answered questions, and offered product advice.
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