RYAN HOAGLAND

adxqn8@r.postjobfree.com ● 720-***-****

PROFILE

Highly accomplished, results-driven IT Professional with proven track record leading corporate success and growth through innovative management of technology operations. International expertise in information technology, process reengineering and strategic planning. Adept at building and leading top-performing teams. Excellent problem solving and cost savings skills.

Core Competencies:

IT Leadership ● Process Improvement Automation ● IT Infrastructure ● IT Security Expense Control ● Budgeting ● Resource Planning ● Staff Development ● Employee Engagement Systems ● Applications ● Databases ● Networks ● Enterprise Content Management ● High Availability Disaster Recovery ● Technical Support ● Deployments ● Migrations ● Implementations ● Upgrades ● Cloud PROFESSIONAL EXPERIENCE

L3HARRIS TECHNOLOGIES INC., Remote September 2022 – current Manager, IT Business Analysis, Enterprise Oracle and Open Source DBA Teams Leader with an owner’s mindset for team of geographically diverse database administrators supporting variety of Oracle and Open Source databases across the enterprise for a Global Aerospace and Defense technology innovator. Responsible for company Oracle Database licensing negotiation, compliance, budget and renewals. Team supports PeopleSoft, Oracle EBS, SAP and other ERP systems as well.

● Consistently near top of IT Savings Leaderboard.

● Signed up 3rd party vendor for comparing Oracle Licensing quotes and better pricing.

● Augmented team with managed resources.

● Relied upon to assist across the enterprise as a key technical resource.

● Building out new SAP HANA environments in Azure for enterprise consolidation migrations.

● Upgrading PeopleSoft applications and Oracle databases.

● Migrating Oracle database servers to OLVM hypervisor from physical clusters. Ryan Hoagland ● Page 2

L3HARRIS TECHNOLOGIES INC., Melbourne, FL December 2017 – September 2022 Manager, IT Business Analysis, Enterprise Application Support Hands-on Group Lead for team of technical application administrators supporting wide range of over 200 commercial and custom applications including the Material Requirements Planning suite and related interfaces. Began as contractor and converted to direct employee in July 2018 as MRP Administrator before Manager, Group Lead role in April 2020.

● Team Received Several Awards for Outstanding Customer Service 2020, 2021 and 2022.

● IT Leading Team Engagement Scores above industry averages.

● Reorganized team into groups to better leverage resources, swarm issues and eliminate knowledge silos and stovepiped systems.

● Achieved cost savings merger synergy goals each year.

● Led team automations for service account password rotations using CyberArk.

● Reclaimed unused licensing for savings of nearly $800k and decommissioned 37 servers, 12 databases in 2022.

● Reconfigured MRP BizTalk environment to increase performance, reduce suspensions, errors and admin time.

● Designed and automated build out of web servers for custom applications managed by team.

● Implemented new enterprise instances of EVMS tools including Deltek Cobra, Empower, Oracle Primavera P6.

● Built out and managed onsite deployment of Kore.ai chatbot with clusters across Linux servers.

● Scrum Master for multi-year MRP related custom application project.

● Automated several processes including application user access reviews, service account renewals, MRP environment outage windows.

WE BUY UGLY HOUSES, Denver, CO and Melbourne, FL October 2014 – December 2017 Franchise Owner

Family owned real estate investment business that buys homes in need of repair and homes that owners need to sell more quickly than usually can be done through a realtor. Moved franchise territory from Colorado to Florida in 2018 and only passively involved since.

RED COATS FAMILY OF COMPANIES, Bethesda, MD July 2007 – Sept 2014 Director of Information Technology

Oversee all IT operations for group of companies including Datawatch Systems, Admiral Security Services, Peel Properties and several others operating across 37 states with over 9,000 employees. Administered budgets reporting to executive committee. Supervised direct reports, contractors and service providers for growing Systems, Networks, Telecom, and Help Desk areas to keep pace with aggressive business objectives. Managed multiple data centers and 24x7 UL Central Stations.

Ryan Hoagland ● Page 3

● Contributed to profit growth every year by identifying areas for cost reductions.

● Lowered hardware, power usage and cooling costs through design and implementation of server, network and storage virtualization programs. Evaluated and selected cloud technologies.

● Minimized system and network service disruption possibilities by introducing redundancies and upgrading telecom services, clustering, firewalls, web farm and databases. Designed and configured high availability and disaster recovery with failover to various data centers and Central Stations for business continuity.

● Implemented infrastructure management software for critical system performance monitoring.

● Improved efficiency for several departments by implementing ImageNow Enterprise Content Management solution for financial, human resources, sales and customer service areas.

● Upgraded legacy phone system to ShoreTel with Enterprise Contact Center and CallCopy Uptivity suite for multiple site redundancy. Negotiated favorable pricing and locked in recurring SMA costs for 5 years with no increases.

● Decreased help desk expenses by migrating from outsourced service to in-house help desk. Changed ticket system to open source application.

● Brought in consultants and SQL MVP’s for additional review and testing of critical life safety systems.

● Led SalesForce implementations, upgrades and integrations. Added workflows through several departments. PERCEPTIVE SOFTWARE, Kansas City, KS August 2004 – June 2007 Implementation Consultant

Carried out design, delivery and support of ImageNow Enterprise Content Management solutions for domestic and international customers of rapidly growing software company which was acquired by Lexmark in 2010 and now under Hyland Software since 2017. Planned and led onsite implementations at customer locations, including hardware and software deployments, user training and project management. Supported more than 100 customers.

● Facilitated opening of first international resell partner, Visions Consulting in South Africa. Conducted training sessions and led initial implementations.

● Customized and deployed ImageNow solutions for clients in banking, finance, academic, government, insurance, airline, healthcare, services, entertainment, retail and manufacturing sectors.

● Created customer documentation and led training specific to their implementation and business processes improvements.

● Led Professional Services Team in billable hours.

● Served as Implementation Product Knowledge Lead for multiple product lines.

● Completed first-ever implementations with ERM for banking sector and DICOM with GE PACSystems for radiology business sector.

● Served as escalation support for critical customer issues.

● Traveled up to 75% of the time and worked remotely with teams. Ryan Hoagland ● Page 4

BRAISHFIELD ASSOCIATES, Orlando, FL April 2002 – August 2004 Systems Administrator

Maintained all IT resources including servers, PCs, peripherals, networks, VPN, software, phones and faxes for insurance Managing General Agency, with offices in multiple states. Led user training activities. Identified areas for performance improvement and implemented new technologies.

● Increased efficiency and reduced costs by automating processes and implementing new technologies that led to 45% overall staff reduction.

● Supported 4x corporate growth by leading business process reengineering initiatives.

● Improved productivity by upgrading from Windows NT/98 to Windows 2000/XP. Also upgraded Exchange and SQL environments.

● Directed complete move of corporate headquarters in only two days, with zero downtime.

● Designed and implemented systems and network for newly-formed St. Johns Insurance Company. CAREER NOTES: Owner of a HomeVestors ‘We Buy Ugly Houses’ franchise (2014-current). Previously held positions of Warranty Manager/Builder at DAVID WEEKLEY HOMES (2000-2002), Vice President of Operations at GOLDEN TRIANGLE AFFORDABLE HOMES (1998-2000), and Implementation & Support Engineer at TEKNOWCRATS (1998-1999). Details available on request. EDUCATION & TRAINING

Studied Electrical Engineering at University of Central Florida Studied Microsoft Technologies at TechSkills

CERTIFICATIONS

MCSE (Microsoft Certified Systems Engineer)

MCSA (Microsoft Certified Systems Administrator)

MCDBA (Microsoft Certified Database Administrator) MCP (Microsoft Certified Professional)

CompTIA A+

CompTIA CDIA+ (Certified Document Imaging Architect) Panasonic iPro Certification

VCA-DCV (VMware Certified Associate – Data Center Virtualization) VCA-Cloud (VMware Certified Associate – Cloud)

VCA-WM (VMware Certified Associate – Workforce Mobility) ITIL Foundation

Certified Scrum Master

Lean Basics

Ryan Hoagland ● Page 5

AFFILIATIONS

Group Founding Leader, ImageNow Regional User Group, Washington DC Region 2010 Customer Advisory Board Executive Member, TWTelecom2011 TECHNICAL SKILLS

All Windows, Active Directory, MS Office, MS SQL, Exchange, IIS, TMG, Hyper-V, PowerShell, Linux, VMware, Remote Desktop Services, Clustering, Load Balancing, ImageNow, Cincom Control, Hyperion, Deltek Cobra, Empower, Lawson, SalesForce.com, other ERP and CRM systems, ShoreTel and other telecom systems, ServiceNow, SpiceWorks, SolarWinds, Splunk, PRTG, Crystal Reports, Tableau, CyberArk, Kore.ai Chatbot, Java Application Servers, IBM AS400, Storage Systems, Networking, Servers, Virtualization, Hybrid Cloud Infrastructure, High Availability, Disaster Recovery, Business Continuity, Business Process Reengineering, Robotic Business Process Automation, Oracle Database Licensing

REFERENCES

Available upon request.

Contact this candidate