Service Representative Customer
Resume:
Sara Conley
Customer Service/Hospitality
Albuquerque, NM 87112
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shift Manager/Key Holder
Family Thrift Center - Albuquerque, NM
September 2018 to Present
Bank duties, closing cash receipts, Overseeing store operations Front Desk Clerk
Holiday Inn Express- Customer - Paragould, AR
July 2016 to January 2017
Meeting and Greeting customers.
● Using computer system to access rooms and check- out times.
● Made reservations and accommodations
● Restocking and ordering inventory
● Assisted customers on in person and via telephone Environmental Service Technician
Arkansas Methodist Medical Center
August 2015 to June 2016
Sanitization, Cleaning duties, Loading cleaning cart and refilling empty products in the hospital Customer Service Representative
Teleflora - Paragould, AR
October 2012 to July 2015
Served as the middle liaison between customers, sales and service team
● Trouble -shooted credit card disputes and errors
● Assisted customers via telephone
● Corrected errors from vendors
● Contacted customer to follow up on purchase
CustomerService/Shift Manager
Pizza Hut - Paragould, AR
July 2009 to 2013
Cross-trained and backed up other customer service managers
● Directed the training of new team members
● Made weekly schedule
● Ordered inventory based on computer suggestions(McCain) and in store sales
● Solved unresolved customer issues.
● Made safe drops/Opening Deposits to the bank
● Currently obtaining a B.S. in Business Management with Emphasis on Retail Mgmt.
Education
Bachelor's in Business Management
National American University - Albuquerque, NM
June 2017 to Present
High school diploma or GED
Skills
• SALES (5 years)
• TELEPHONE (5 years)
• TRAINING (2 years)
• CUSTOMER RELATIONS (5 years)
• EXCEL, Microsoft office, PowerPoint, and Spreadsheets (1 year)
• Front Desk (1 year)
• Front Office (2 years)
• Cleaning/Hospitality (2 years)
• CSR (3 years)
• Customer Service (5 years)
• Business Management (5 years)
• Management (7 years)
• POS (4 years)
• Recruiting
• Retail Management
• Schedule Management (2 years)
• Store Management Experience
• Bookkeeping
• Merchandising
• Accounts Payable
• Accounting
• Interviewing (4 years)
• Accounts Receivable
• Computer Literacy
• Restaurant experience (3 years)
• Management
• Supervising experience (4 years)
• Sales management
• Management
• Research
• Pricing
• Payroll
• Human Resources
• Management
• Leadership (5 years)
• Administrative experience (3 years)
• Computer skills (4 years)
• Cash handling (10+ years)
• Data entry (3 years)
• Project management
• Office manager experience
• Customer service (10+ years)
• Hotel experience (2 years)
• Purchasing (3 years)
• Conflict Management (5 years)
Assessments
Customer Service Skills — Familiar
July 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Customer Service — Familiar
August 2020
Identifying and resolving common customer issues
Full results: Familiar
Work Motivation — Familiar
August 2020
Level of motivation and discipline applied toward work Full results: Familiar
Call center customer service — Proficient
August 2020
Applying customer service skills in a call center setting. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS- Ability to type 50 wpm.
Customer relations, Background in
Training and Development, Schedule management, Sales proficient, Customer focused and team leadership and customer satisfaction. Familiar with POS systems as well as Microsoft Word and Excel.
Contact this candidate