Lindsay Barber

Lewes Beach, DE

adxqm1@r.postjobfree.com

302-***-****

Work Experience

Lead Medical Assistant/Phlebotomist

Atracare (formerly known as Aspira while I was employed there)

March 12th, 2022 to July 17th 2023

●Prepared patients for exams, took thorough medical history of said patient, and took vital signs

●In detail had them describe their ailment or what they were being seen then for that day, typed it on my portable stationed laptop, and relayed the information to whichever doctor was available

●Collected lab specimens and performed basic tests along with any further testing the providing doctor required

●Input information and updated a patient's EMR (we used Athena)

●Answered telephones, greeted patients always with a smile (even under the required PPE), and assisted with the front desk when they were overwhelmed with patients (we had a PCP side, an Urgent Care Side, and we allowed walk-ins), so we saw a very high volume of patients

●Maintained extreme cleanliness of exam rooms and made sure they were well stocked throughout the day

●Administered injections and medication under the orders of the physicians whose care the patient was under

●Was in charge of ordering supplies and maintaining the organization of them both in the exam rooms and the storage room

●Responsible for explaining test results of various kinds to patients and sometimes their family with the patient's approval

●Retained authorization for copious amounts of prescriptions and refills, as well as acquiring the proper authorization for testing that needed to be done at other facilities when we did not have the proper equipment for miscellaneous testing the attending physicians required

●Assisted physicians with various types of exams, specifically gynecological exams

●As I was cross trained, I took on clerical responsibilities when needed, such as but not limited to: data entry, patient referrals, regular health insurance verification, collecting co-pays if appropriate, working on insurance claims if an injury occurred at work or if there was an automobile accident that resulted in patients needed to be seen by a doctor (*As of note, if it was and automobile accident most every time we told them they needed to head to Beebe Hospital where they had a plethora of machines that we didn't have to test for serious injuries, such as brain bleeds or other kinds of internal bleeding*)

●Other clerical duties included scheduling patients, whether they called to be scheduled or fit them in the scheduler if they were a walk-in), checking patients fully in when we had an exam room open and it was their turn and then checking them out, and keeping the flow of the office as efficient as possible

●Became Lead Medical Assistant after two months and was then given the privilege of being involved in the interviewing process and was then responsible for training our new Medical Assistants

Lead Sales Associate/ Key Holder

Express Outlet

September 2018 to February 2022

●Proposed new merchandise display that was adopted by 20+ stores

●Train new employees on upselling, cross-selling, and customer service techniques

●Maintained log of purchases with customer phone numbers and email addresses to notify them of upcoming promotions and sales

●Attended sales conferences to improve relationship building and closing techniques

●Greeted 100+ customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service

●Conducted transactions and ensured that the drawer was balanced at the end of each day

●Reported customer trends to the Store Manager to help guide marketing strategies, resulting in a noticeable increase in sales

Retail Assistant Manager

Kate Spade- Raleigh, NC

March 2016 to August 2018

●Pioneered development of improved system for following up with unsatisfied customersMaintains appropriate store inventory levels to ensure merchandise is consistently available

●Conducts employee reviews to commend productivity and addresses performance issues when necessary

●Spearheaded a marketing campaign for a storewide sale that increased profit and overall sales by nearly 65% in the fiscal year

●Supervises and motivates staff daily to maintain a powerful team spirit

●Trained and mentored 4 new employees on conflict resolution, JIRA, and Zendesk CRM

●Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management

●Made 30+ outbound calls per day to follow up with customers who were overdue in their payments

●Spearheaded customer referral program, increasing customer base in less than 6 months

●Helped develop new customer service rep training program that cut training time in half from 1 month to 2 weeks

●Consistently exceeded weekly credit card application targets with innovative upselling techniques

Certified Clinical Chiropractic Assistant

Crabtree Chiropractic Center- Raleigh, NC

January 2016 to August 2018

●Responsible for doing new patient orientations and addressing any questions or concerns new patients would have.

●Assisted office manager with filing and tracking insurance claims as well as outstanding receivables from other patients.

●Responsible for cleaning each examination room prior to each appointment.

●Completed each new patient chart and took information such as height, weight, and vital signs and all insurance information.

●Responsible for organizing appointment schedule each day and keeping doctor updated on status of each appointment.

●Responsible for calling medical equipment maintenance company and setting up regular maintenance appointments

●Assisted doctors in performing non-invasive techniques primarily dealing with electronic stimulation.

●Certified Chiropractic Assistant with experience performing the clerical and administrative duties necessary to the functionality of a chiropractor’s office

●Profound knowledge of chiropractic, decompression and physical therapy

●Ability to multi-task, work under pressure and meet deadlines

●Ability to handle phone calls, email and fax

●Excellent Verbal and Written Communication Skills

●Assisted in managing daily activities performed at Chiropractic Clinic

●Assisted in exercise and physical rehab that included helping patients treat their chronic pain conditions.

●Understood and implemented chiropractic terminology as well as insurance and billing practices.

●Ensured correct billing process for all clinics, laboratory and other divisions.\

●Answered phone calls, filing, insurance filing and coding.

●Managed the daily operations of the Front Desk and Records Room Area for the organization.

●Guided patients, juggled scheduling, managed claims and educated patients with certain procedures

●Compiled and recorded medical charts, reports, and correspondence.

●Provided highly developed customer service to patients

●Operation of various x ray equipment from mobile to stationary

●Assist the patient in getting properly positioned to get the best possible views

Emergency Room Technician

Beebe Healthcare - Lewes, DE

May 2014 to January 2016

• Effectively managed triage and calmly reacted in emergency situations immediately putting patients at ease and adding a caring touch

• Assisted with patient activities and care as assigned by the charge nurse as indicated by patient's plan of care. • Prepared patients and chaperoned during examinations/procedures to assist MD's with patient treatments.

• Replenished patient care areas with appropriate supplies.

• Assisted with the admission, transfer, and discharge of patients.

• Maintained a calm demeanor in a very fast-paced and often times stressful environment

• Ensured the sanitation and cleanliness of equipment, facilities, patients, and exam rooms

• Demonstrated proficiency in psychiatric patient safety, monitoring, and assistance

• Efficiently and effectively read and recorded vital signs

• Participated in the assistance of various diagnostic procedures

• Performed ancillary tests such as urinalysis collection, EKG’s, hematology tests and chemistry tests

White River Health System - Batesville, AR

April 2014 to March 2016

• Monitored, assessed and recorded patient vitals

• Collected specimens for lab work (blood, urine and fecal)

• Carried samples in an effective and timely manner to the hospital’s lab

• Applied wound dressings • Compiled and filed patient records

• Collaborated with PCMH to ensure patients receive quality care after discharge

• Contacted patients and their families routinely after discharge to monitor their progress and relay it to both the medical doctor and our unit’s psychiatrist

• Dealt with difficult families

• Managed the stock room and was responsible for putting in orders for additional supplies

• Electronically recorded information received at the time of patient intake

• Gave injections with the supervision of the Charge RN

• Assisted recreational activities leader in organizing creative exercises

• Motivated patients to participate in activities

• Stocked equipment and supplies, and guide patients on using them

• Included board games, arts and crafts, music, drama, and outdoor activities throughout the day

• Gave priority to patients' safety in the activity

• Planned activities that provided for mental, social and physical well-being of patients

• Conversed with patients daily to improve social interaction

• Relayed education and instructions to patients upon discharge about their medications per their prescribing doctor's instructions

• Communicated with patients' insurance companies

• Experience working with adults with developmental disabilities

• Specialty working with older adults with Dementia and end-stage Alzheimer’s

• Served meals and fed patients who required assistance

• Changed incontinent patients while providing the proper hygiene and skin care

• Assisted in ambulating patients

• Turned total care patients in accordance with a turn schedule

• Safely transferred patients

• Efficiently transported patients to different parts of the hospital

• Set and managed patient care plans as well as encouraged patients to meet goals according to their specific care plans

• Promptly carried out direct orders from LPN's and RN's

• Helped to manage and control agitated and confrontational patients

• Maintained security in a psychiatric unit

• Helped to find placement for adults needing living assistance

Environmental Services Weekend Supervisor

White River Medical Center - Batesville, AR

November 2013 to February 2014

• Broad knowledge of housekeeping tasks and projects

• Supervised employees on the weekends

• Well versed with sustainable environmental development and conservation policies

• Maintained stock of all cleaning supplies and equipment and ordered supplies when we ran low

• Experience in the O.R. setting and very familiar with procedures to maintain sterilization of the O.R.

• Ability to maintain high standards of cleanliness and sanitation

• Physical ability to stand for 8+ hours while moving swiftly

• Physical ability to lift over 50 lbs.

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