Richard Borquez Mejias

Minneapolis, MN

adxqlb@r.postjobfree.com

612-***-****

Personal Description

Bilingual, responsible, professional, friendly, hard-working, highly motivated and self-started. Able to effectively communicate with customers, team members and leadership. I am a fast learner, who is able to adapt to changes quickly.

WORK EXPERIENCE

Prodeo Academy

Operations / Administrative Assistant - April 2022 - Current Date Job Duties:

● Assist in the front office answering phone calls in English and Spanish about students attendance, change of address/phone number, school events, grade concerns, EIP services, transportation changes and/or direct callers to the correct person.

● Order Breakfasts, snacks and lunches every week following the school year calendar and track food consumption and food waste.

● Brought down food waste by 30% since taking over food ordering.

● Assured all students with allergens/special diets are getting their proper breakfasts, snacks and lunches.

● Check in students that come in late to school in our school system (PowerSchool).

● Translate phone calls, teacher/principles meetings, teachers conference, and EIP meetings in spanish.

● Set up order request forms for teachers to fill out in case they need/want to order curriculum/non-curriculum items.

● Assure all staff work rooms are fully stocked. Do inventory as needed and order as needed.

● Keep track of all order requests, spending budget per classroom/academy and check in with principles to keep them updated of spending budget.

● Create all classroom signage with the teachers and educational assistant names.

● Assure breakfasts are bagged and ready to be distributed every morning, order field trip lunches and work with the lunch team to ensure every classroom is set to eat at their assigned time.

● Assist with dismissal duties. Communicate with other bus leaders to ensure the buses are lined up correctly and assure students are getting on their assigned bus/cab/van.

● Prepare bus passes and inform the transportation company of change of transportation for a student/s and give bus passes to those who need to ride a different bus/cab/van for various reasons.

● Assist with transportation changes/issues/concerns. Also keep track of custody paperwork and communicate with the transportation and families to make sure we all have the same information and students are going where they are supposed to go.

● Assist with end of the year celebrations/field day/field trips and following protocol checking all stuff out on the last day of school.

● Prepare classrooms, paint, and order supplies as needed to get ready for the upcoming school year.

Robert Half Staffing

Covid-19 Testing Coordinator - June 2021 - April 2022 Job Duties:

● Prep testing kits a day prior to testing.

● Create profiles in MCC (Testing Program Partner) for every student and staff actively testing

● Prepare and handout Covid-19 Testing Consent and HIPPA forms to students and staff. Process/Upload testing forms into MCC database.

● Coordinate Testing time and Testing Procedures with staff.

● Assure all testing kits are assigned to every student and staff testing.

● Set a system in place for testing at 2 school campuses 2 times a week to minimize exposure.

● Collect testing tubes once Students and Staff are done testing and individually process each test tube into the MCC database and then following packaging and shipping guidelines package and prepare tests for shipping.

● Arrange UPS pick ups once tests are ready to be shipped to the lab for testing results.

● Check testing results daily and notify school principal, nurse, supervisor and teachers of any positive covid-19 test result.

● If a student/staff test result comes back positive, CDC guidelines are followed to help avoid spread, faster recovery and keep everyone safe.

● Keep records of all testing results and also Covid-19 testing results. Robert Half Staffing

Bilingual Customer Service Representative - September 2020 - June 2021 Job Duties:

● Fully authenticate every caller to avoid fraud, confusion, and releasing confidential information to anyone other than the account holder.

● Pay attention to detail.

● Answer incoming calls in Spanish or English.

● Transfer incoming calls to the correct department or Supervisor.

● Assist callers with technical issues through the phone while following company procedures.

● Answer callers questions about Pension and Health Care using the company's resources.

● Operate multiple monitors while receiving calls and solving callers issues.

● Message Manager/Supervisor when help or approval is needed on a call.

● Study all client procedures assigned to me. Every client has different procedures and policies to follow in order to be successful and meet every client's expectations.

● Assist callers on updating home address, phone number, full name, banking information and other personal information for Health care or Pension purposes.

● Assist callers on how to create and log in to their online account to view their Pension and Health Care information. Help callers reset their account password or email address.

● Verify why Pension payments have not been received or confirm when Pension payments were issued.

● Process Death reports manually using the company's procedure.

● Always provide correct information to callers or place the caller on hold to look for correct information. Hertz Corporation (Thrifty and Dollar) - MSP Airport Location Manager - June 2020 - September 2020.

Job Duties:

● Operate Hertz, Thrifty and Dollar Rental Car companies at MSP Terminal 2 location by myself.

(Counter, Return Area and Exit Gate).

● Clean, sanitize, and stall vehicles needed for the day prior to customers arrival.

● Assure customers know how to get to their final destination.

● Greet returning customers, verify vehicles are in rentable condition and no damages were done before having to close, void or extend their rental agreement as needed.

● Dispatch.

● Rent to qualified customers only. (Follow company policies).

● Deal with customer concerns, questions, issues and/or provide great customer

● service to assure customer satisfaction. (Discounts and Upgrades).

● Communicate with other managers to make sure we are prepared and fully equipped with whatever is needed prior to the start of shift.

● File accident reports, customer concerns following company policies.

● Attention to detail on every transaction. (License not expired or fake, credit cards matching drivers name and detect fraudulent rentals).

● Assure every customer leaving the exit gate has a rental agreement and is the authorized driver to operate the rental.

● Move vehicles accordingly when the return area gets full.

● Send vehicles requiring maintenance to our Maintenance facility to get the vehicles serviced. Counter Sales and or incentives - (Upgrades, Fuel Option - Child seat - GPS).

● Manage time and prioritize what is most important since I work alone at this location. Hertz Corporation (Thrifty and Dollar) - MSP Airport IR Return Rep./Location Manager Trainee - May 2019 - April 2020 Job Duties:

● Dispatched.

● Directed drivers to park in specific zones to make sure lot met/exceeded company and customers expectations.

● Solved customers and system issues at the Exit Gate / Gold Booth / IR / Counter and assured customers were satisfied with customer service provided.

● Keyed in vehicles in the Reserved zone and pre-assigned special equipment for the day/night/overnight team to provide a friendly and smooth process.

● Greeted Customers in IR / Counter / Exit Gate / Gold Booth and directed them to the Terminal, Grounds Transportation, specific zone or stall number.

● Solved Platinum and customers concerns through the phone.

● Executed successful vehicle exchanges, contract extensions, walk-up reservations and closed contracts once locating vehicle and inspection has been completed. ● Conducted Vehicle Count before end of shift at all locations (Terminal 1, Terminal 1 QTA, Terminal 2, Terminal 2 QTA, St Paul/Davern, and Post Road.

● Prepared Platinums and Signatures Contracts and Vehicles prior to their arrival to meet/exceed all expectations.

● Communicated with employees from all stations to ensure the team was on the same page and customers weren’t given misinformation.

● Covered or made sure employees' breaks were covered.

● Documented accidents and or damages to vehicles following company policies.

● Solved reservations, Billings, and extra charges issues.

● Updated LPT information in excel to help keep track of returns, rentals, shop vehicles, rentable vehicles, vehicles in need of special equipment installed, and VSAʼs productivity.

● Used resources like Dash Reports to have a better idea of what type of vehicles, amount of reservations, amount of returns and rentals were expected for the day./night.

● Helped the Counter team execute Upgrades or locate specific vehicles for specific reservations.

● Cleaned and drove vehicles to Gold Booth for specific customers.

● Communicated with VSAʼs manager and drivers leader to ensure the right vehicles were being cleaned and parked in the right zone at the right time to ensure customer satisfaction and a very short waiting time.

● Attended daily meeting to discuss Hertz MSP NPS score and what steps were needed to take in order to exceed our expectations and continue providing great customer service. Instacart – Minneapolis, MN

In-Store Shopper

Job Duties:

● Shop for groceries using Instacart’s proprietary Shopper App.

● Shop customers order in a specific amount of time depending on how many items there are in an order. ● Ensure each customer gets all their items, or a great replacement, in perfect condition every time.

● If an item is out of stock and no replacement is suitable for the customer, issue a refund.

● Communicate with the customer to ensure they understand any changes.

● Work alone or with a team to pick, pack, and stage orders as efficiently as possible.

● Find every item in an order within 65 seconds to meet item/second goal.

● Attention to detail! Every item has a specific size, weight, price and brand.

● Communicate with team members and/or store members to ensure a safe, fast and productive work area.

● Help Delivery drivers locate specific orders staged in specific shelfs by In-Store shoppers. Use Instacart's In-Store Shopper Payment card to pay for customers orders.

● After checking out and bagging all items in the orders, count how many bags were needed to bag all items and with the Instacart's app, a scanner will print a specific amount of labels to stick on the bags so delivery drivers know which order needs to be picked up.

● Make sure cold food is with cold food only and staged in the fridge, shelf food/products with shelf food/products only and staged on designated shelfs, frozen food with frozen food only and staged in the freezer, and hot food with hot food only and staged in the oven.

Target Northern Campus (Target Headquarters) – Brooklyn Park, MN Call Representative (Senior Specialist in Escalations) 2018-04 to 2018-12

(Contract Completed)

Job Duties:

● Answer escalated calls from Target guests who have issues with online orders, delivery dates, damaged items, replacements and other issues I was trained to solve following Target procedures.

● Use different systems/programs like Salesforce, Axiom and Base 24, to better assist guests.

● Create new Target.Com accounts for guests.

● Follow Target.Com policies to help solve every guest's issues.

● Maintain a calm and clear mind.

● Help guests place orders online and store pick up orders through the phone. Schedule pick ups through UPS or USPS for damaged or wrong orders received by guests from Target.

● Send guests replacement orders following Targets police when the original item received is damaged or not received at all by guests.

● Help guests cancel online orders.

● Intercept packages and reroute packages to correct addresses/or intercept packages and have packages returned to the sender (Target).

● Issue guests refunds.

● Send guests orders invoice receipts via email.

● Send guests eGiftCards and/or mail Physical GiftCards.

● When Target cannot send a replacement to a guest, I call the vendor and try to set up a replacement order through the vendor.

● Transfer guests to correct departments for assistance.

● Confirm guests' purchases and or order details.

● Create a case report after every call following Targets guidelines on how to note every case report.

Direct Hire Staffing Inc. /Direct HealthCare Staffing Inc. Independent Contractor/Recruiter – 2017-10 to 2018-04 Job Duties:

● Call Production companies in Minnesota and try to fulfill their staffing needs.

● Call Health Care providers (Nursing Homes) who are in need of a Nursing Assistant.

● Hire new Production Companies employees.

● Hire new CNAs, LPNs, TMAs, and RNs.

● 24/7 Customer Service.

● Draft, Edit, Save, and Renew Staffing Agreements for both Production Companies and Health Care Providers.

● Recruit Medical Assistants from out of the state of Minnesota.

● Drive employees to the facility they will be working at until the contract is done.

● Create employees and Clients files.

● Communicate with Clients and employees on a daily basis. Ceres Mulch in Brooklyn Park, MN

Data Entry/Data Specialist – 2016-10 to 2017-10

Job Duties:

● Load specific invoice information into Excel, Laser Fiche, and/or QuickFieds. Minimize discrepancies on invoices.

● Update invoices and load them into Ticket Tracker.

● Prepare and update pay sheets for subcontractors.

● Communicate with subcontractors via email and phone.

● Move folders from drive to drive, using specific instructions from the supervisor.

● Record invoice information to make receipts for jobs using Excel, and create PIVOT tables for each job summary.

● Create and delete folders.

● Burst PDFs into single files.

● Scan invoices, store them properly and revise information.

● Load thousands of tickets into Quick Fields using specific settings and revise each ticket to make sure the scanner read the ticket numbers correctly, if it didn’t, I fix the ticket number manually and save it.

● Train/Help other temporary workers having issues with the system or understanding the process.

● Attention to details.

● Verify all invoices are matching our record and subcontractors records before scanning and saving final invoice.

Stein Industry Carlson Store Fixture in Brooklyn Park, MN Assembler – 2016-03 –2016-09

Picking orders – 2016 -03 - 2016-09

Job Duties:

● Set up and maintain a clean work environment.

● Read blueprints, bill of materials.

● Assemble Work tables, Chairs, Benches and other furniture for display.

● Train other temporary workers.

● Repair/Troubleshoot furniture.

HOME in Blaine, MN

General Stocking – 2016-03 - 2016-03

Job Duties:

* Open boxes and stock products on shelves by code names and numbers.

* Set Up Store for Opening Day.

Bunzl in Osseo, MN

(On Call) Unloading Trucks – 2015-05 – 2016-02

● Unload trucks full of different sizes of boxes and strategically stack them up on pallets. TCR Corporations in Brooklyn Center,

MN Sorter – 2016-04 - 2016-05

● Stack up identical mechanical parts in their corresponding place.

(MMD) Metro Mold in Rogers, MN

Machine Operator/Material Handler – 2015-06 to

2016-03

● Train/Help other temporary workers having issues with the system or understanding the process.

● Attention to details.

● Set up and maintain a clean work environment.

● Read blueprints, bill of materials.

● Set up mold equipment and monitor the manufacturing of parts to meet production goals. ● Troubleshoot and repair malfunctioning machinery.

● Quality Asses parts before packaging for final delivery.

● Stack up parts properly on pallets.

● Pac and stack final material in the shipping area ready to deliver.

● Open boxes and stock products on shelves by code names and numbers. Machines Operated

- Lathe. - Mill. - Grinder. - Laser Cutter. - Drill press. - Injection mold. Vinyl Cutter.

- ShopBot. Hand/Power Tools. - CNC. - Saw. - Scanner. Sprinter. EDUCATION

Rochester Community and Technical College, (RCTC) - Rochester, MN - 2013 to 2015. Field of Study: Computer Aided Drafting – 2013 to 2015.

Washburn High School - Minneapolis, MN.

High School Diploma – 2013.

Related Training and Certificates

NOCTI Certificate of Completion – I was commended for demonstrating knowledge and skill in the technical area of Computer Aided Drafting - Rochester Community and Technical College – April, 2015.

SKILLS

- Salesforce. – Base 24. – Axiom. - Ticket Tracker. - Good Communication, Bilingual (Spanish). - SolidWorks. - Interpret and read Blueprints. - Mechanical Drafting. - 3D modeling, 2D drawing. - Minnesota Works. - Laser Fiche. - EZ Select. - Quick Fields. - Yellow Pages. - Microsoft Office, PowerPoint, Excel. - Draw and Design Assemblies. - PowerSchool. - 4Mativ.

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