MELISSA

NÚÑEZ

Registered Medical Assistant

PROFILE

Desiring a position to advance my

career. Bringing versatility in

performing all tasks and the ability to

provide quality assistance to achieve

optimum service. In essence, I am a

hard working individual striving for

excellence. Bilingual in Spanish and

English.

CONTACT

PHONE:

615-***-****

EMAIL:

adxqi5@r.postjobfree.com

HOBBIES

Gym

Canoeing/Kayaking

Traveling

Hiking

Shopping

EDUCATION

Cedar Creek Home School-High School Diploma 12/2009 Kaplan Career Institute -Medical Assistant Certification 12/2010 AWARDS: Dean's List, Perfect Attendance, Excellent Attendance Award, HIPAA Trained, OSHA Trained, CPR Certification and First Aid Certification (American Heart Association)

WORK EXPERIENCE

BIOMETRIC HEALTH SCREENER/TEAM LEAD

Onsite Health Diagnostics - November 2018 to Present (prn) Traveling state-wide when needed to onsite testing events and in the local surrounding areas. Representing the face of company with minimal to zero site-supervision. In charge of various station preparation and set-up of testing events adhering to schedule and managing walk- ins’ appointments. Assisting my fellow screeners when help is needed, and providing direction to maintain steady workflow, while leading team by relevant example performing biometric screening tests, with the goal to help members understand their health status. Regularly checking in with team throughout the day aiding when needed and troubleshooting guidance.

BIOMETRIC SCREENER/TEAM LEAD

US Wellness -July 2012 to Present (prn)

Traveling to onsite testing event location in charge of various station preparation. Serving as a point of contact to staff in assigned shift while handling multiple priorities in high-volume setting, training new staff ensuring HIPAA policy is always in place, assigning job duties to maintain a steady workflow. Helping members understand their health status and proving resources available to them provided by their health insurance carrier.

CAREGIVER FOR ELDERLY

09/2021- 10/2022

Daily duties included administering medications adhering to medication schedule, aiding client to complete personal care tasks like bathing, dressing, grooming, meal preparation, providing transportation to and from appointment

PATIENT SUPPORT SERVICE REPRESENTATIVE

01/2019- 10/2019

Working remotely responsible for handling account inquiries from patients (primarily via incoming calls), reviewing account information, and working with patients/ guarantors/ Law firms to secure payment on outstanding account balances. Providing caller / patients with the best customer service experience

Internal Medicine of Southern Hills Billing-Charge Entry/ RMA 02/2013 -10/2015– 02/2017– 01/2019

Timely billing of claims, identifying any potential issues, Resolving discrepancies in payments from insurance companies, updating patient accounts,Ensuring adjustments are posted timely and correctly for denied claims that need to be written off, Keeping inventory and ordering supplies as needed to ensure all items are stocked, Providing back up support as MA or front desk when short staffed, Pre- certifications and/or authorizations for procedures and prescriptions, FMLA/immigration paperwork, Assist in hiring new staff and training of new employee, Other assigned tasks and duties

Southern Hills Family Practice RMA/Charge Entry

02/2016– 02/2017

Greeting everyone who enters clinic in a friendly and welcoming manner, answering multi-line phone, checking in and out patients, rescheduling follow up appointments, Collecting copayments and account balance, Verifying patient’s insurance and accurately entering information. Preparing, cleaning, stocking and maintaining exam and treatment rooms, addressing all assigned telephone calls, obtaining patient specimen verifying patient information/record are correct, triaging patients obtaining vitals and medical history ensuring they are ready for the physician, ensuring proper consent forms have been reviewed and signed by patient prior to treatment. Heritage Medical Associates RMA

10/2015–02/2016

Taking patient histories and vital signs ensuring chart is updated, assisting patients and family with patient education, explain treatment plans/procedures/exams, administering injections and escorting patients to phlebotomist, referrals, patient call backs with results/inquiry’s, proper documentation on patient chart. Knolls Place Medical Clinic (Part Time) Receptionist/Medical Assistant 09/2012- 01/2013

Prepping paper charts for patients to be seen, check in/check out, obtaining and insurance, verifying eligibility, collect copayments, answering telephone calls, obtaining vitals on new born patients/children/adults, administering injections, phlebotomy on children and adults, translating for provider, assisting with minor surgeries.

East-West Family Care Medical Assistant/ Receptionist 03/2011- 04/2013

Point person in charge of front desk, opening clinic, counting cash in register, greeting patients, checking in and out-patients, obtaining payments, calling insurance to verify member benefits, answering telephone calls, organizing incoming faxes, reminder calls, translation, End of day closing of cash register and credit card machine. Back- office duties when needed included: Urinalysis and drug screen, nebulizer treatments, injections/vaccines and phlebotomy in adults and pediatric patients, assisting with minor surgery and procedure exam, obtaining vitals and health history, dispensing medications appropriately.

MEDICAL ASSISTANT

Doctor's Diet Program - January 2010 - January 2011 Traveling daily even several times a day to various locations within the state. Communicating with the providers and patients being mindful of patient confidentiality. Desk duties included: Answering incoming calls, creating existing and new patient appointments, preparing patient paper charts for patients for the next day, filling paper charts and organization. Floor duties: obtaining vitals and medical history, preparing patients for examinations, preparing, and administering injections, explaining medication treatment plans and RX usage, calling in prescriptions to pharmacy MEDICAL ASSISTANT INTERNSHIP

Due West Family Medicine - December 2009 to December 2009 Welcome patients by greeting them in person or on the telephone locating patients paper chart and organization, verify patient information by interviewing patient, recording medical history, confirming chief complaint, prepare patients for the health care visit by directing and/or accompanying them to the examining room. Perform preliminary physical tests; take blood pressure, height/weight/temperature; report patient history summary, administering injections/ medications, blood draw. Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential. Counsel patients by transmitting physician's orders and questions regarding treatment plan/surgery. Educate patients by providing medication and diet information with instructions, answering questions. Keep supplies ready by inventorying stock, placing orders, verifying receipt. Keeping equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs

MEDICAL ASSISTANT INTERNSHIP

Centennial Pediatrics - -November 2009 to November 2009 Welcome patients by greeting them in person or on the telephone locating patients paper chart and organization. Verify patient information by interviewing patient, recording medical history, confirming chief complaint. Prepare patients for the health care visit by directing and/or accompanying them to the examining room

• Perform preliminary physical tests; take blood pressure, weight, and temperature; report patient history summary, administering injections/ medications, blood draw

• Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential

• Counsel patients by transmitting physician's orders and questions about surgery

• Educate patients by providing medication and diet information and instructions, answering questions

• Keep supplies ready by inventorying stock, placing orders, verifying receipt

SKILLS

Maintin work flow in fast

paced enviorment

Team work

Customer Service

Multitasking

Fluent in Spanish and

English

Contact this candidate