Kim Young

Salt Lake City, UT *****

805-***-**** - adxqhc@r.postjobfree.com

Professional Summary

Dedicated assistant with excellent experience in industry. Maintains professional appearance, demeanor, and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in software and correspondence management. Skills

• Event Planning

• Visitor Greeting

• Organizing and Preparing Meetings

• Running Errands

• Transporting Clients

• Access Controls

• Expense Management

• Document Filing and Retrieval

• Report Distribution

• Business Correspondence

• Appointment Scheduling

• Invoice Preparation

• Multitasking and Organization

• Purchasing and Procurement

• Reports and Financial Statements

• Calendar and Scheduling Software

• Calendar Management

• Meeting Agenda Preparation

• Shipping and Receiving Packages

• Call Screening

• Inquiry Response

• Correspondence and Memos

• Travel Arrangement Coordination

• Administrative Support

• Video Conferencing Software

• Intuit QuickBooks

• Records Management Databases

• Call Routing

• Data Research and Compilation

Work History

Personal Assistant

Farrell Wright – Salt Lake City, UT

• Displayed absolute discretion at handling confidential information.

• Oversaw personal and professional calendars and coordinated appointments for future events.

• Maintained appropriate filing of personal and professional documentation.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Provided multifaceted services to career professional by running errands, managing mail, scheduling appointments and arranging transportation

• Organized and attended meetings and compiled related documents and reports.

9/2020 to

current

• Sourced and ordered office equipment and supplies.

• Arranged domestic and international travel plans and itineraries.

• Kept detailed track of household and maintenance inventory and schedules.

• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

• Organized clients’ homes prior to arrival home and performed house- sitting duties .

• Managed pet care, phone screening, shopping and bill paying provide clients with premium family time.

• Utilized personal and professional networks to identify, acquire and manage new clients.

• Transported children to and from school, activities, and appointments.

• Picked up and dropped off clients at airport.

• Coordinated and planned vacations for family.

• Updated executives on changing business needs by thoroughly documenting internal and client meetings.

• Managed residential properties and staged homes prior to clients’ arrival.

12/1992

to current

Personal Assistant

Eric Young– West Valley City, UT

• Displayed absolute discretion at handling confidential information.

• Oversaw personal and professional calendars and coordinated appointments for future events.

• Maintained appropriate filing of personal and professional documentation.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Managed pet care, phone screening, shopping and bill paying provide clients with premium family time.

• Monitored household expenditures and budgeted for groceries and household utility payments.

• Utilized personal and professional networks to identify, acquire, and manage new clients.

• Transported children to and from school, activities, and appointments. 10/2013 to

05/2016

Cook

Granite School District– West Valley City, UT

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination

• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

• Maintained well-supplied stations with supplies and spices for maximum productivity.

• Created identical dishes numerous times daily with consistent care, attention to detail and quality.

• Communicated closely with servers to fully understand special orders for customers.

• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

• Transitioned between breakfast and lunch service.

• Inspected appliances, commercial fryer, and ovens to verify proper working orders.

• Ordered and received products and supplies to stock kitchen areas.

• Produced high volume covers per day and maintained near-perfect customer satisfaction scores.

• Met production requirements for banquet and outlet desserts and breakfast pastries.

• Planned lunch, dinner, and bar menus, as well as special menus for inhouse special events and catering.

• Assisted chef with planning easy but elegant appetizers to spark customer interest.

• Planned promotional menu additions based on seasonal pricing and product availability,

03/2009 to

06-2013

At Home Customer Service

Occurrence – West Valley City, UT

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times.

• Offered advice and assistance to customers, pay attention to special wants and needs.

• Responded to customer requests for products, services, and company information.

• Provided primary customer support to internal and external customers.

• Recommended products to customers, thoroughly explaining details.

• Assisted customer with setting appointments, special order requests, and arranging merchandise pick-up

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

• Cultivated customer loyalty, promoted repeat business and improved sales.

• Developed community reputation through commitment to customer satisfaction and strong client relationships.

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

• Consulted with outside parties to resolve discrepancies and create expert solutions.

• Communicated with vendors regarding backorder availability, future inventory and special orders.

• Leveraged sales and expertise to promote products and capitalized on upsell opportunities.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Investigated and resolved customer inquiries and complaints quickly.

• Responded proactively and positively to rapid change.

• Evaluated account and service histories to identify trends, using data to mitigate future issues.

Education

Associate of Science: Medical Assisting

Eagle Gate College – Salt Lake City, UT

Associate of Science: Business

Salt Lake Community College – Salt Lake City, UT

07/2002

06/1997

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