Albuquerque, NM *****

347-***-****

adxqgy@r.postjobfree.com

SUMMARY

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.Apt at maintaining relationships with customers and clients based on trust, loyalty and skilled service. Insightful seller with knowledge of data analysis, inventory management and shipment processing.Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

Information Confidentiality

Order Processing

Inventory Oversight and Adjustment

Customer Service

Cost Calculation

Work Prioritization

Documentation and Reporting

Data Entry

Attention to Detail

Filing and Recordkeeping

Problem-Solving

Updating Logs

Releasing Orders

Preparing Packages

Safety Practices

Returns Processing

Dependable and Responsible

Quality Assurance

Upselling and Cross-Selling

Contract Preparation

Relationship Building

Phone and Email Etiquette

Product and Service Recommendations

Product Inspection

Issue Resolution

Order Fulfillment

Building and residential maintenance

Cleaning Chemicals and tools

Maintenance of stone metal glass

Carpet Cleaning

Upholstery cleaning

Power Wash Spray

Window washing

Grout cleaning

Appliance Cleaning

Knowledge of cleaning tools and supplies

Fluent in Spanish

MARIO LORENZO GUZMAN

EXPERIENCE

January 2010 - Current

Business Owner/Operator The Cleaning Pros Albuquerque, NM

Made financial and logistics decisions in best interest of company.

Took care of escalated customer concerns to increase satisfaction.

Consulted with potential clients to determine how company could best meet needs.

Developed estimates for cleaning services based on in-depth knowledge of labor and material expenses.

Kept records for production, inventory, income and expenses.

Managed operations budgeting, accounts payable and accounts receivable and payroll.

Interviewed, trained and supervised employees.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Mentored and trained new hires on sales techniques and customer service procedures.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Cleaned residences

Washed windows

Cleaned Carpets and rugs

Swept and mopped and Dust mopped

Dusting and polishing of various surfaces

Cleaned and sanitized bathrooms and kitchens.Polished silver and stone along with metal surfaces.

Standard,deep and move out/in cleanings.

January 2015 - May 2023

Order Management Specialist The Clean Team Abq Albuquerque, NM

Processed orders and entered into mass 400 program for tracking, maintaining, monitoring and reporting.

Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.

Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.

Reviewed and interpreted purchase orders for compliance to contractual agreements, product model numbers and standard terms and conditions of sale.

Monitored accounts receivables, assisted in collecting past-due invoices and reconciled payments with invoices.

Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.

Managed intercompany material transfers across program repair facilities, and monitored through pick, inspect, pack and ship processes.

Communicated with customers to assist with order placement and offer updates on status and shipping.

Answered customers' questions about products, prices and availability.

Automated document flow, accurately maintaining order tracking in database.

Inspected stock items, discarding defective products and reporting damages.

Created packing slips and invoices for outgoing shipments with job-related software.

Operated handheld scanners and computer terminals to document updates.

Transferred completed orders to appropriate location with wheeled-cart or dolly.

Pulled correct product from inventory to pack into appropriate box for customers.

January 2005 - January 2015

Customer Service Manager BDI Laguna Archbrook Carlstadt, NJ

Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Assisted staff with resolving complex customer issues and implementing targeted solutions.

Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Evaluated employee job performance and motivated staff to improve productivity.

Upheld quality control policies and procedures to increase customer satisfaction.

Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Delivered continuous training to associates to maximize performance and customer relations skills.

Monitored phone calls to provide feedback and coaching.

Led team engagement to assist cross-functional departments and achieve goals.

Set clear expectations and helped employees pursue optimal paths for achieving each target.

Conducted training and offered staff development opportunities to decrease process lags.

Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Processed documentation and troubleshot discrepancies to build client rapport.

Organized client contracts, records and reports to strengthen traceability.

Audited customer account information to identify issues and develop solutions.

Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.

January 1999 - January 2005

Account Manager BDI Laguna Carlstadt, NJ

Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Built and maintained productive relationships with customers and internal partners.

Acted as main point of contact in matters relating to client concerns and needs.

Developed successful customer relationships and quickly resolved service requests to increase sales.

De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.

Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.

Pitched to new clients by leveraging client base and targeting strategic partnerships.

Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.

Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.

Listened to customer needs to identify and recommend best products and services.

Produced sales documents, finalized deals and filed records.

Drove sales of company products and services.

Provided every customer with comprehensive assistance through merchandise selection and completion of purchases.

Recruited, hired and trained new hires to optimize profitability.

EDUCATION AND TRAINING

Microsoft Office Specialist Computer Software

Bergen Community College, Paramus, NJ

High School Diploma

Dwight Morrow High School/Academies@Englewood, Englewood, NJ

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