SINAIDA KAGEHA KIDAVI

P.O. Box 141**-***** NAIROBI, KENYA +254***-***-*** adxqds@r.postjobfree.com

CAREER GOAL: HOTELIER

A dedicated Iconic Cateress with a very wide experience that cuts across all Hotel practice segments; simple and complex (executive) dining and room services, stewardship, Laundry management, Housekeeping, Hotel systems management and outdoor events.

Education and Professional Qualifications

Inter-Global Management Institute

Certificate in Secretarial Studies

Maasai Mara University

Bachelor in Tourism, Hospitality and Management

The Sacred Heart Girls. Mukumu

Certificate K.C.S.E. (2006-2009)

Java House Africa

Stewardship and Laundry Departments

The Kenya School of Government

Catering Department

Spring Valley Fuel and Service Centre

Cashiering Department

Professional Objective

Be a role model Cateress in the Hotel Industry

Technology Summary

MS Office Applications Internet Windows

Key Skills

A Leading Essential and Complex service provider

A scorer in timely complaint Handling Processes

Client Requirement Analysis

Research

Records Organization & Management

Quality & Service Excellence Initiatives

Workflow Automation integration & enhancements

Teambuilding & Staff Supervision

Communication, Leadership, Interpersonal, Analytical, Problem Solving & Decision Making Skills

Customer Relationship Management (CRM)

Professional Experience

Java House Africa

(Stewardship and Laundry Departments)

•Adopting within line of duty/area of duty as pertains to Stewardship and Laundry Practice within the Hotel

•Taking Total ownership of all client situations, ensuring that all customer issues are resolved to the client satisfaction

•Deploying codes of Ethics and Conduct according to the required Hotel Practice

•Ensuring proper management of Laundry material and timely Data Entry and record keeping

The Kenya School of Government

Responsibilities

•Adopting within line of duty/area of duty as pertains to catering, Stewardship, Food production, Customer service and outdoor events Within the School.

•Taking Total ownership of all client situations, ensuring that all customer issues are resolved to the client satisfaction

•Deploying codes of Ethics and Conduct according to the required Hotel Practice

Alpha Grain Millers Limited.

Trainee in Quality Control (Jan 2015 to June 2015)

Responsibility

Trained in monitoring operations to ensure that they meet production standards and documentation that is recording and checking throughout production process

Spring Valley Fuel and Service Centre

Office Assistant (Jan 2011 to Jun 2011)

Responsibility

Daily fuel, invoice and cheque posting.

Creating statement and Bon voyage reconciliation

Cashier (Dec 2009 to Dec 2010)

Responsibility

Cashiering

Book keeping

Cash reconciliation

key hotel practice trainings

Kenya School of Government

Customer service

Sales management

Code of Ethics

Code of conduct in hotel practice

Sweet waters Tented Camp- Serena

Responsibility

Trained with Sweet Waters Tented Camp in the following departments; Stores, Bar, Laundry, Housekeeping, Front Office, Accounts and Serena Active.

Pride Inn Hotel and Conferences

Responsibility

Trained with Pride Inn Hotels and Conferencing in the following departments; Stores, Bar, Laundry, Housekeeping, Front Office and Accounts

Hobbies

Making friends

Reading magazines and Novels

Watching News

PERSONAL ATTRIBUTES

God fearing

Humble

initiatives

Inter-year Athletics Championship Competitions

Inter-College Ball games e.g. Netball competitions-Nairobi zone

REFEREES

1.Austine Kidigas Musera

QC- Alpha Grain Millers Limited

P.O. Box 211**-*****

Nairobi.

Tel: 071*******

2.Patrick Leo Ombuna

Chief Chef-Kenya School of Government

P.O. Box 230**-***** Lower Kabete,

Nairobi.

Tel: 071*-***-***.

3. Salaton Tome

Chairman,

School of Tourism and Natural Resource

Maasai Mara University

Tel: 072*-***-***

Contact this candidate