Customer Relationship Building Skills, Interpersonal Skills, Computer

ONYEZE CHIDINMA FRANCISCA

081******** adxqb5@r.postjobfree.com Female Awka, Anambra State

PROFILE SUMMARY AREAS OF EXPERTISE

Highly resourceful and result-driven individual with fascinating expertise garnered through 4 years of work experience offering values as Secretary, Front Desk Receptionist, Teacher, Production Worker, and Laboratory Assistant. Addressed all customer service queries in a polite and prompt manner resulting in 85% customer satisfaction rating within 10 months of employment — Front Desk Receptionist at Beautiful Gate Hotel, Awka. Provided technical support, maintenance, and calibration for centrifuges, scales, and microscopes which helped reduce down time from equipment failure by 21% — Laboratory Assistant at Ife's Specialist Diagnostic Laboratory, Awka. Capable of building and maintaining excellent customer relationships and ensuring effective quality control. Corporate communication

Hospitality management

Organizing & prioritizing

Front desk management

Documentation & filing

Database management

Administrative support

CORE SKILLS AND COMPETENCE

Laboratory procedures

Excellent customer service, quality control, front desk, and people management skills. Profit maximization

Highly organized, able to adapt quickly to changing priorities, and possess good Customer relations customer relationship building skills. Strategic planning

Employability skills — communication, multitasking, time management, leadership, Customer relations creativity, emotional intelligence, time management, and strong interpersonal skills. Quality assurance

Computer proficiency, excellent report handling, documentation, supervision, Report handling monitoring and evaluation, and project management skills. Phone etiquette WORK EXPERIENCE

Record keeping

SECRETARY

IDEAL ICT CENTER, ASABA AUGUST 2022 — JUNE 2023

Manage the daily/weekly/monthly agenda and arrange new meetings and appointments

File and update contacts information of employees, customers, suppliers and external partners

Document expenses and hand in reports

Undertake in occasional receptionist duties

SUBJECT TEACHER (NYSC) JUNE 2021 — JULY 2022

Asaba Secondary School.

Budget control

Assessed and helped improve students participation and pass level in various subjects Presentation

by 70% through effective teaching techniques.

Supervision

Mentored 20+ students as part of community development service (CDS) which Negotiation

resulted in intellectual development in students. Research

Balanced whole-group, small-group, and individual instruction to accommodate SOPs

different academic levels and learning styles; designed and implemented behavior modification system.

PRODUCTION WORKER FEBRUARY 2020 — MAY 2021

JESCO Oil, Awka.

TECHNICAL SKILLS

Maintained Quality Control Standards in all areas of production and distribution MS Office Suite operations. (Word, Excel, PowerPoint)

Effectively managed the quality of products and inspected for unsatisfactory parts. Google calendar

Engaged in the production of engine oil for cars, and maintained quality packaging of Zoom software

products. Centrifuge

Emailing

FRONT DESK RECEPTIONIST MARCH 2019 — JANUARY 2020 Beautiful Gate Hotel, Awka.

Addressed all customer service queries in a polite, accurate, and timely fashion resulting in 85% customer satisfaction rating within 10 months of employment.

Worked well with upper management, and handled telephone calls including inbound LANGUAGE

and outbound calls professionally. English

Guaranteed guests of a full hospitable service which resulted in return patronage and improved revenue by 30%.

LABORATORY ASSISTANT FEBRUARY 2018 — FEBRUARY 2019 Ife's Specialist Diagnostic Laboratory, Awka.

Provided technical support, maintenance, and calibration for centrifuges, scales, and REFERENCES microscopes which helped reduce down time from equipment failure by 21%. Available on request

Maintained error-free Lab analysis results, Standard Operating Procedures (SOPs) in every analysis, effective General Laboratory Practice, quality control, and promoted good hygiene practices.

Performed routine lab equipment calibration and function checks to ensure accuracy, collected blood and specimens, and separated plasma and serum from cells through centrifugation.

EDUCATIONAL EXPERIENCE

NATIONAL YOUTH SERVICE CORPS (NYSC)

BACHELOR OF SCIENCE IN PARASITOLOGY & ENTOMOLOGY

Nnamdi Azikiwe University.

2022

2019

WEST AFRICAN EXAMINATION COUNCIL

FIRST SCHOOL LEAVING CERTIFICATE (FSLC)

2012

2006

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