Customer Service Business Analyst

TAMMY TARR

**** ******** **** *****

Colorado Springs, CO. 80923

949-***-**** *********@*****.***

PROFESSIONAL EXPERIENCE & SELECTED ACCOMPLISHMENTS

Business Analyst– Claims BA Team, Group Program Management Office

May 2014 – Present

MetLife, Work from Home, COS – Dental and Vision Insurance Company

Responsibilities include:

• Assisting with the business case

• Planning and monitoring

• Eliciting requirements

• Requirements organization

• Translating and simplifying requirements

• Requirements management and communication

• Requirements analysis

MANAGER TREASURY ADMNISTRATION February 2001 – May 2014

SafeGuard Health Enterprises, Inc/MetLife., Irvine, CA – Dental and Vision Insurance Company

Proven record of accomplishment in creating and managing a department to process accounts receivable, administer all banking relationships of a dental, and vision insurance company. Created and managed the department from its inception and instrumental in changing backing and primary vendor relationships.

The primary purpose of this position is to manage the daily activities of the treasury department, including administration of payments to all healthcare vendors and brokers, daily management of cash and banking relationships, and assisting the finance department as needed. Vendor Management, Project Management.

Responsibilities included:

• Manage the daily activities of the treasury department.

• Manage Print Vendor ABF (Advanced Business Fulfillment), All EOB/EOP, Capitation Roster, Supplemental Statement, RTU (Relative Time) Statement, Commission Statement updates/new implementations and daily administration of files.

• Administer tax levies, 1099’s, and W-9’s.

• Maintain check printing, check release, and return check logs, includes daily audit of files and reconciliation.

• Daily, weekly, monthly cash transfers

• EFT processing

• Credit Card Processing

• All deposits and Posting

• Managing team of 4 employees

• Daily bank reports, reconciliations, and cash flow

• Manage Print vendor

Project management

• Accomplished and exceeded all timeline projections and goals

o Heath Care Reform

o EFT 835-ERA

OFFICE MANAGER March 2000 – February 2001

Douglas Homes, Inc., Huntington Beach, CA – Residential construction; $55 million/year 2000

Responsibilities included:

• Accounts Receivable/Accounts Payable

• Setting up QuickBooks 99 process

• Running organizational payroll

• Managing banking & collections relationships

• Performing HR and benefits administration roles

MANAGER HUMAN RESOURCES January 1999 – March 2000

Aliso Laguna Village, Aliso Viejo, CA – Senior citizen residential complex

Responsibilities included:

• Tasked with the total Human Resources function for the entity

• Implemented all hiring practices

• Implemented Cal/OSHA policies and practices

• Complied with federal and state labor laws

• Assisted Executive Director on daily operations

• Monitored payroll activities

• Acted as business office with AP/AR functions

CUSTOMER CARE REPRESENTATION January 1993 – January 1999

Appliance Installers Inc., Lakewood, CA – Residential appliance installation company

• Coordinated installations service support for 20 installers

• Creased invoice billing

• Performed bank deposits

• Responsible for multiple phone lines.

AREAS OF EXPERTISE

Check processing

Account Payable

Accounts Receivable

Cash Transfers

Department Management

Bank deposits

Project Managment1

Bank reports

Bank drafts

Credit card accounts

EFT processing

Project Management

Cash flow reconciliation

Business Requirements

Vendor management

UAT Testing

Customer service

Human Resources

Programs

Microsoft 2010; Project, PowerPoint, Word, Excel.

Lotus Notes, Outlook, Quality Center, Blueprint

“Tammy’s leadership skills are critical to the success of her team.”

Laurie Pope, Vice President, Finance, SafeGuard Health Enterprises

Contact this candidate