CRYSTAL L. GASKIN

M: 718-***-**** E: adxq5k@r.postjobfree.com

SKILLS AND ABILITIES

Expect Sales Proficiency

Effectively led multiple teams

Customer Relations

Detailed orientated

Excellent communication skills (written, verbal and non-verbal)

Flexible & Adaptable

Interpersonal Communication

PROFESSIONAL EXPERIENCE

Walgreens Company May 2008-Present

Store Manager, Walgreens Brooklyn, NY July 2019 – Present

Supervise operation of the store and pharmacy, including opening/closing/changing shifts, delegate tasks, and schedule associates.

Analyze store and pharmacy financial and performance data to develop action plans for increasing sales and controlling costs and review asset protection data to implement action plans to reduce loss.

Engage with Employee Relations and Human Resources to make hiring, promotion, and termination decisions.

Establish employee performance plans to promote teamwork and motivate team members by tracking results, showing enthusiasm, and sharing vision.

Assistant Store Manager October 2014 – June 2019

Supported store manager with retail store operations, which included leading associates through execution of the business plans and objectives of the company to drive sales.

Assisted with appearance and general maintenance of the store by ensuring a safe and pleasing environment for customers and associates; requested store maintenance when required.

Interacted with vendors to order ads and seasonal and basic merchandise for the store.

Executed weekly sales ads and price changes; processed recalled, outdated, damaged, and transferred merchandise.

Shift Leader January 2011 - September 2014

Established clear communication with store staff, pharmacy technicians, and other supervisors.

Managed inventory of all store merchandise, including pharmaceuticals, beauty products, office supplies, and food items.

Promoted new products and services to customers and provided information about products not currently on the market.

Maintained a safe work environment by following all company policies and procedures regarding employee conduct and safety practices.

Certified Pharmacy Technician June 2010 – August 2011

Utilized pharmacy systems to correctly enter patient and drug information.

Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs to verify that the medicine was correct.

Assisted pharmacists in scheduling and maintaining workflow.

Adhered to company policies and procedures regarding pharmacy errors and Quality Improvement Program by immediately reporting prescriptions errors to pharmacist on duty

Inventory Management Specialist May 2008 – June 2010

Continuously drove store revenue by meeting customers’ needs, leading increased sales and purchases.

Used consultative techniques to understand customer needs and strategically modify store inventory.

Picked and stocked merchandise using an inventory management system to correct discrepancies and improve overall accuracy.

Handled physically demanding movements like pushing, pulling, bending down, and lifting packages.

EDUCATION/CERTIFICATIONS

General Education Development Diploma

Kingsborough Community College, Brooklyn, NY – Completed, Diploma Obtained 2006

Medical Assistant

The Allen School Inc., Brooklyn, NY – Completed, Certification Obtained 2009

Certified Pharmacy Technician

Pharmacy Technician Certification Board through Walgreens – Completed, Certification Obtained 2011

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