Danielle Harper

Tucson, AZ *****

adxq38@r.postjobfree.com

520-***-****

To obtain and secure a position with in your organization. I am a dynamic multitasker with outstanding relationship building. I have worked in the customer service related field for over 5 years. With the ability to Interact with customers to provide basic or scripted information in response to routine inquiries about products and services provides me the knowledge to be a successful candidate for your company.

Work Experience:

Customer Service

See's Candies - Tucson, AZ, US September 2019 to August 2022

• Greet customers and ascertain what each customer wants or needs.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases, and receive and process cash or credit payment.

• Prepare merchandise for purchase or rental.

• Answer questions regarding the store and its merchandise.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Customer Service

Convergys - Tucson, AZ, US January 2019 to August 2019

• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions

• Evaluated and responded to incoming customer service and requests for technical support assistance • Explained technical information in clear terms to non-technical individuals to promote better understanding

• Documented all transactions and support interactions in system for future reference

• Created documentation for cases and claims for damaged, lost or displaced package

• Achieved performance goals on consistent basis

• Worked in call center environment handling manual and automatically dialed inbound calls.Customer Service

Brand Ambassador

Dillard's - Tucson, AZ, US October 2013 to January 2019

• Beauty advisor, fragrance specialist, team lead

• Greet customers and ascertain what each customer wants or needs.

• Related occupations

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Related occupations

• Compute sales prices, total purchases, and receive and process cash or credit payment. • 520-***-****

Customer Service

Natural Insight - Tucson, AZ, US March 2010 to January 2017

• Ticket, arrange, and display merchandise to promote sales.

• Describe merchandise and explain use, operation, and care of merchandise to customers • Inventory stock and requisition new stock.

• Related occupations

• Exchange merchandise for customers and accept returns.

• Prepare merchandise for purchase

Representative

AFNI - Tucson, AZ, US June 2010 to October 2013

• Processed payments and applied to customer balances

• Evaluated and responded to incoming customer service and requests for technical support assistance • Increased revenue by opening new accounts and upgrading service.

• Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.

• Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.

• Explain products or services and prices, and answer questions from customers.

• Obtain customer information such as name, address, and payment method, and enter orders into computers.

• Record names, addresses, purchases, and reactions of prospects contacted.

• Adjust sales scripts to better target the needs and interests of specific individuals.

• Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.

• Answer telephone calls from potential customers who have been solicited through advertisements.

Filing Clerk

St. Elizabeth Clinic - Tucson, AZ, US January 2005 to April 2009

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

• Schedule appointments and maintain and update appointment calendars. • Hear and resolve complaints from customers or the public.

• File and maintain records.

• Receive payment and record receipts for services.

• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

• Transmit information or documents to customers, using computer, mail, or facsimile machine.

• Analyze data to determine answers to questions from customers or members of the public.

Education

Diploma

Pueblo High School

Skills

• Customer Service, Data Entry and Tech Support

• Exceptional time management skills

• Strong communication skills, both written and verbal • Detail-Oriented

• Comfortable in utilizing persuasive sales approaches • Quick Learner

• Reliable

• Motivated Team Player

• Conflict/Complaint Resolution

• Able to work fast paced, changing environment

Certifications and Licenses

Food Handler Certification

Reference upon interview

12/5/25 RESUME!

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