NAME CYRUS GEORGE NJENGA NG’ANG’A

CURRENT MAILING ADDRESS P.O BOX 281 01001 KALIMONI

TELEPHONE 071******* 0R 072*******

EMAIL adxq1d@r.postjobfree.com

ID 22105711

DATE OF BIRTH 24TH march 1979

PLACE OF BIRTH NAIROBI

NATIONALITY KENYAN

SEX MALE

LANGUAGES ENGLISH /SWAHILI

PERMANENT MAILING ADDRESS 281-01001 KALIMONI.

CAREER OBJECTIVES

Seeking a challenging management position that will provide an opportunity to

●Demonstrate in depth experience and expertise in hotel management, food and beverage operations, vendor relations, profit and loss management, guest service operations and improve service delivery.

●Serve professionally, diligently and selflessly to make a positive mark.

PROFESSIONAL PROFILE

●Result oriented manager with significant progressive experience in modern management practices boosting productivity, cutting cost; fostering efficiency, effectiveness, planning and team work in an organization.

●Strategic professional who deploys participative management style in fast paced diverse workforce.

●Exceptional problem solver and decision maker with diverse experience in managing hotel and travel operations under rapid changing organizational environment.

●Enthusiastic communicator with analytical skills to develop detailed management reports.

●Strong leader and manager of personnel who leads in small and larger departments.

●Proactive agent who spends time in employee environment encouraging learning and promoting increased productivity that results in value added customer service delivery.

●Big picture visionary with ability to understand how daily operations shape the results and goals.

AREAS OF EXPERTISE.

Business management.

Business development and Hotel industry.

Public relations and marketing.

Staff development and managing budgets

Coordination in operations and Controlling expenditure.

PROFESSIONAL EXPERIENCE.

BERRA HOTEL LIMITED

2016 – 2022

FINANCIAL.

●Responsible for maximizing revenue and flow through to standard operating procedure

●Review profit and loss statement, review expenses cost controlling.

●Preparation of property (hotel)budget and forecast.

●Manage labor standard and property level of expense to achieve maximum flow through to the bottom line profit.

●Explain and manage financial activities.

●Reconcile all financial accounts.

●Monitor collection of in-house guest balances and direct bill, receivables, commission, payment by vendors and issuance of refund checks.

●Participate and monitors monthly inventory of supplies and equipment.

●Ensure purchases are made within budget and by approved vendors.

●Ensure revenue opportunities are never missed.

SALES.

●Manage all sales activities of the property and meet revenue objective- setting goals, completing competitive surveys, taking reservation and compiling reports.

●Making calls, identify and seek potential business in local and international market.

●Develop, Coordinate and implement sales and marketing strategies to generate growth.

GUEST SATISFACTION.

●Promote 100% guest satisfaction throughout property. Instill the 100% guest satisfaction objective to all associates.

●Ensure all guest related issues are resolved in a manner consistent with the company's goals and objectives.

●In charge of safety and welfare of customers, workers and members of public.

EMPLOYEE MANAGEMENT.

●Recruits qualified applicants. Train employees in accordance with company standards.

●Motive and give direction to all employees.

●Communicate all policies and procedures to entire staff. Conduct regular meeting to provide various information including company policy review.

●Conduct staff performance evaluation, payment and benefits related information, training staff on fire drills and safety issues.

●Ensure all staff pull together in one direction.

●Prepare performance improvement plans, disciplinary documentation; conduct termination.

PROPERTY APPEARANCE.

●Inspect and document repairs, cleanliness of property to ensure optimum upkeep and repairs to ensure the optimum operations of property.

PRODUCTION.

●Ensure the hotel complies with all statutory regulations.

●Conduct regular checks on food and beverage to ensure conformity.

●Review daily reports and making recommendations on increase in revenue and controlling costs.

●Ensure compliance with all regulations concerning taxes, levies, and licensing.

●Engage best business practices e.g. FIFO to ensure wholesomeness of goods for sale.

●Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditure is authorized and budgeted.

●Investigate and resolve complaints regarding food quality, service, or accommodation.

●Providing information to supervisors, coworkers, and subordinate by telephone, in written form, email or in person.

ACHIEVEMENTS.

●Improved the hotel online reputation by listening to feed back and taking steps to improve service, this led to a 23%reduction in negative reviews and 49%increase in positive reviews

●Succeeded in increasing guest satisfaction by researching market trend, priotising guest satisfaction and overcoming all process challenges.

●The company's profit margin grew by 50 percent during my stint as the hotel manager.

●Spearheaded vendor management procurement, work flow supervision and revenue goal setting.

HOTEL OPERATIONS MANAGER;

STEDMAK GARDEN HOTEL LTD [2013-November 2015]

Duties responsibilities, and accomplishments.

●Successfully maximized revenues and flow through general operating procedures to meet the set goals and objectives.

●Assisted in preparation of budget and forecast.

●Management of financial activities, this included reconciling of all financial accounts, monitoring and collection of all in-house guest balances

●Participated and monitored monthly inventory of suppliers and equipment’s.

●Ensured purchases were made within budget and from approved vendors.

●Worked with sales team to manage all sales activities to meet revenue targets

●Promoted 100% guest satisfaction in the organization.

●Ensured that all guest related issues were resolved in consistent with the company objectives and policy.

●Recruited qualified applicants and trained them in accordance with company standards.

●Motivated and gave directions to employees.

●Adhered to state and local laws in operations and employment.

●Conducted performance, evaluation, disciplinary and improvement plans.

●Mentored and developed leadership skills to junior staff, by providing learning opportunities by assigning new tasks in all general management responsibilities.

●Supervised, investigated as well as resolved external client’s complaints.

●Oversaw administration of corporate credit. Identified and executed contracts negotiations.

HOTEL SUPERVISOR

GOLDEN PALM BREEZE Hotel 2010-2012

Duties responsibilities accomplishment

●The top accomplishment was to win the award for the highest overall guest Satisfaction score.

●Effective utilization of personnel.

●50% Increase in the hotel budget profit target.

●Increase in the budgeted revenue.

●A dramatic improvement of guest satisfaction from default status to 60% in just one year. This proved that the management was on the right track.

●Full renovation of the hotel.

●Effective utilization of funds to maximize output.

● Wastage reduction and excellent time management of 90% was a benchmark to be proud of.

●Ensured that the hotel service levels were in line with international standard procedures and policies.

●Delivered market strategies.

●Maintained a royal client’s service.

●Advocated for employees.

●Introduced performance appraisal for employees. Evaluated and recommended appropriate solutions to the board of directors for continued growth of the hotel.

LECTURER.

2006 – 2007 Trans Alliance Institute of Technology

Duties and responsibilities accomplishments

●Successfully coordinated and designed training and development programs for the institute

●Successfully developed, delivered and evaluated the institutes training program

●Direct training of all subjects in the pharmacy course

This included: Biochemistry, Human Anatomy, Microbiology,

Pharmaceutical chemistry, pharmaceutics, pharmacology, drug

supply and management.

●Successfully developed new and upgraded training courses and material

●Successfully kept the institutes training programmer responsive to the labor market demand by continuously monitoring the environment and aligning courses with demands and identifying emerging training needs.

●Successfully managed to oversee six classes in terms of delivering lectures setting exams, marking and overseeing their graduation.

●Maintain excellent relationships with external institutions and person(s) working in collaboration with the institute.

EDUCATION.

2023-2026 MANAGEMENT UNIVERSITY OF AFRICA.

BCOM. Business Administration / Management/Leadership.

2011 KENYA UTALII COLLEGE.

Supervisory management in organizations.

2003- 2005 NAIROBI INSTITUTE OF BUSINESS STUDIES (NIBS).

Diploma in Pharmaceutical Technology.

2001 – 2002 KISUMU POLYTECHNIC.

Certificate in Pharmaceutical Technology.

1996 – 2000 EQUATOR BOYS HIGH SCHOOL

Kenya Certificate of Secondary Education.

1987 – 1995 KALIMONI PRIMARY SCHOOL.

Kenya certificate of primary school

OTHERS

-Computer skills

-Certificate in Community First Aid (Red Cross)

- Driving License

REFEREES

PROF. GRACE N NJOROGE

DEPUTY COMMISSION SECRETARY DIVISITION OF ACCREDITATION

Email: adxq1d@r.postjobfree.com

CELL: +254-*********

STEPHEN MUSILA

OPERATIONS MANAGER

GOLDEN PALM BREEZE HOTEL

Email: adxq1d@r.postjobfree.com

CELL: +254-***-***-***

SAMUEL THIONGO

UNITED NATIONS.

CELL: +254-***-***-***

Contact this candidate