Raul Velazquez PgMP®, PMP®, PMI-ACP®

Vancouver, B.C.

adxq0t@r.postjobfree.com / 604-***-****

linkedin.com/in/raulvelazquez

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IT Infrastructure, Project & Program Management Professional Project & Program Management Cross-functional Team Leadership Best Practices Methodology Communications, Vision, & Ingenuity Risk & Uncertainty Management Waterfall and Agile Approach Stakeholder Engagement Vendor & Procurement Management BSc in Management and Systems Science (BGS; Math minor) Simon Fraser University PMP Project Management Professional credential #201869 (since 2004) PgMP Program Management Professional credential #3224418

(hardest, most failed & yet most coveted PMI credential) PMI-ACP Agile Certified Practitioner #3371302

Work Experience

Project Management & IT Operations Consultant [own consulting practice since 1993] Peace of Mind Projects Inc., Vancouver, BC

• Last 15-years of relevant IT project /program experience below Senior Project Manager Mar 2023 – Jun 2023

Fraser Health Authority, British Columbia, BC

• Provided consulting PM support for recovering and realigning a derailed Electronic Distribution and Storage project that uses MFP HP Capture and Route technology in 224 clinical sites. Agile Project Proposal Manager May 2022 – Jul 2022 Kyndryl, Montreal, QC

• Provided Agile (Kanban) IT project proposal development relief support for the Bombardier account. Strategic Project Manager Consultant [6-month] 2021 –2022 Richmond Family Place Society / PMV, Richmond, BC

• Generated a comprehensive formal proposal of an IT project initiative: a feasibility study, analysis, and development of a business case, project charter, and roadmap for evaluation and selection. Tactical PM Skills Upgrade (during pandemic) [3-year] 2018 –2021 Peace of Mind Projects Inc., Vancouver, BC

Completed 100+ Licenses & certification courses in key project & program areas such as: Change Management Writing a Business Case Conflict Resolution Business-Focused PMO Productive Meetings Managing Cross-Functional Teams Transitioning from Waterfall to Agile Setting Up a PMO Interpersonal Communication Working with Difficult People Solving Project Problems Supply Chain Foundations From Manager to Leader Critical Mindset, etc. => Click this link for a (full list) Manager, IT Projects [1-year] 2017 –2018

Vancouver Community College (VCC), Vancouver, BC

• Led a steering committee, two cross-functional teams, and technical consultants in a $1.2M ERP Ellucian Banner upgrade program that positively impacted system functionality for 22K students + staff

• Designed & implemented a smart 130-IT projects PPM solution (Project & Portfolio Management) that provided IT resource accountability and collaboration between IT employees and management

• Led a $700K printing services upgrade & optimization project (180 Multi-function MFD devices)

• Coordinated other IT initiatives as required i.e., IT Security Assessment Moneris PinPad upgrade EMR Oscar implementation, etc.

Resume Raúl Velázquez PgMP, PMP, PMI-ACP Page 2 of 2 IT Project Manager [6-month] 2016

Lululemon Athletica, Vancouver, BC

• Recovered and completed two derailed IT programs: VoIP Telephony Implementation, and Wi-Fi Deployment in 50 retail stores throughout USA & Canada

• Liaised with and re-engaged technical internal & external stakeholders; managed interdependencies, go live, and optimized services such as data analytics, broadband, cable, DSL, fiber, POTS, and VoIP

• Optimized, integrated, and realigned resources into multiple parallel implementations that achieved better quality, economies of scale (cost reductions), and cut the execution time in half! IT Infrastructure & Data Centre Move Project Manager [1-year] 2013 –2014 Mountain Equipment Co-Op, Vancouver, BC

• Led a complex, uncertain, and risky date-driven relocation of enterprise mission-critical systems, IT infrastructure architecture, and Data Centre to its new LEED platinum headquarters

• Provided strategic project & program guidance to multiple cross-functional technical teams; identifying, exploiting synergies, and building congruent corporate solutions

• Successfully executed upgrades, replacements, integration, and move of multiple IT assets such as physical & virtualized servers, desktops, POS Lab, A/V services, cabling, printers, wireless, VoIP telephony, WEB applications, UPS, i-Series /IBM AS400, etc. Project Manager, Implementations [1-year] 2012 –2013 Digital Payment Technologies, Burnaby, BC

• Completed 80 Point-Of-Sale (POS) system implementation projects for parking operators, US cities, and US universities throughout USA & Canada; from contract engagement to closeout and sustainment.

• Developed & executed customized implementation strategies while serving as the main point of contact for customers, technical, and manufacturing teams

• Provided technical training, operational, and financial support: PCI DSS compliance, mobile setup, remote wireless communication, gateway, credit card, and sales transactional processing - EMS

• Managed multiple and conflicting priorities, ensuring that technical solutions were translated into sustainable benefits for the customers

Information Technology Support Specialist [6-mo. + 4 yr. prior contract] 2010 –2011 Accenture (@ BC Hydro), Vancouver, BC

• Provided 2nd level IT technical support to BC Hydro’s 1,500-user pool in issues related to LAN/WAN, desktop/ laptop connectivity, printers, custom, and off-the-shelf software COTS Project Manager –Renovation [10-months contract] 2009 Vancouver Heritage Foundation, Vancouver, BC

• Restored and completed a bogged-down church renovation project

• Re-engaged stakeholders, created missing deliverables, managed vendors and tasks completing the project with only 50% of the estimated budget

Technical Lead – Clinical System Implementation [8-month contract] 2007 –2008 Vancouver Coastal Health Authority VCHA, Richmond BC

• Led the IT acquisition and deployment of a medical information system (PCIS) to clinical areas throughout the Richmond Hospital: 300 PCs, printers, and customized hardware

• Worked with 8-core team members, 35 extended clinical supervisors, trades, IT staff, and site PMO

• Developed vendor procurement and purchasing practices that were adopted by the site PMO Project Manager – ERP Implementations [1-year contract] 2006 Focus Integrated Solutions (purchased by Divesco), Vancouver, BC

• Led a team of 5 SME’s in upgrading the financial and accounting systems to MS Solomon & Great Plains

• Provided server installation support, implementation, and risk mitigation plans Languages

100% Bilingual English / Spanish

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