Bushra Saleem

Mobile: 056*******/050******* E-mail: adxpzy@r.postjobfree.com

Visa: Spouse Visa Valid till October, 2024 Languages: English, Urdu, Hindi, Punjabi

CAREER OBJECTIVE:

To strive for challenging career opportunities in the profession, that provides an environment to apply my skills, abilities and loyalty in exchange for prospects for advancement and positive contributions towards the goals and objectives of the organization.

I have strong analytical and planning skills, combined with the ability to coordinate the efforts to meet organisational goals. I have productive and efficient work habits and the ability to train and maintain the productive staff.

EDUCATION:

Position holder in my department i.e. Department of Gender Studies (University of the Punjab).

IELTS Score: 7 Bands (CLB level: 8)

MS (Gender Studies)

2009-2011

University of the Punjab, Lahore

BSC (Computer Sciences)

2007-2009

University of the Punjab, Lahore

WORK EXPERIENCE:

1. Apple UAE- Specialist Retail Sales (Temporary from January 2022 till date)

I am highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only the first person customers meet when they enter the store, but I am also the person who guides them — advising, selling, and even setting up their new products. I perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, I stay on top of news about products and initiatives, ready to apply my learning in customer interactions. My success is measured by team and individual productivity as well as overall store performance. I am proud to represent Apple, and I get great satisfaction from helping customers develop lifelong relationships with Apple.

Enriching customers’ lives by following Apple’s steps of service

Focusing on customer’s amazing and unique experience

Providing exciting information about Apple products, discovering customer needs by probing and matching the right product

Educating the customers about the relevant services they can enjoy with the devices

Giving demos of some exciting features of the devices

Booking appointments for customer’s if/when they want to see the genius bar for technical support.

Introducing Today at Apple sessions to the customers and reserve them for the sessions

Maintaining visual standards

2.Associate- Department of Health Abu Dhabi

(May 2021- September 2021, Temporary Project for Covid-19)

Job Responsibilities:

Working in Onboarding Team for Covid-19 Tracking Project.

Main duties are as follows:

Check the quality of devices used while quarantine

Ensure the timely packing and delivery of devices as per DOH KPI’s

Register devices in system for assigning unique code for tracking

3.Guest Services Assistant -Telecommunications - Jumeirah at Etihad Towers

(Mar 2018 till July 2018)

Department: Telecommunications

Job Responsibilities:

The main duties and responsibilities are:

At all times pleased to handle the call and take care to speak distinctly with a pleasant tone

Reading the logbook to get all the information needed and take verbal handover from the preceding operators on duty.

Checking the e-mail for important messages.

Checking the DND sheet and do the required procedures accordingly.

Print out emergency reports for hotel every 2 hours.

Assist with request or pass it on to the concerned department/room number

Handle all incoming and outgoing faxes for guests/departments.

Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided

Escalate any expression of the guest satisfaction to the senior colleague on duty immediately.

Handle shift responsibilities in the absence of a Team leader.

Assist in generating revenue by using the techniques of up-selling and suggestive selling.

4.Telenor Pakistan: (November 2015 till May 2017):

Department: Customer Care Division/Digital Marketing

Designation: Social Media Officer

Job Responsibilities:

Providing Customer care to both internal and external customers, query resolution & engagement of official Facebook/Twitter pages of Telenor Pakistan, Easy Paisa, Retailer’s group named (Telenor Sacha Yaar), Telenor BDO’s Group & Franchise Group.

Content writing, posting, creating content calendars and community management across Social Media platforms was also part of daily tasks.

I was in direct coordination (point person) with marketing department for execution of campaigns, contents and marketing polls.

In addition, I was dedicated for stakeholder management

Monitoring daily KPIs i.e. quality checks on SM accounts, daily productivity and adherence

Closely monitoring and maintaining 99% response rate, engagement rate and up to 5 minutes response time.

5.Mobilink GSM: (December 2011 till November 2015)

Department: Customer Care and Support.

Designation: Customer Care Executive

Job Responsibilities:

As A part of one of the largest Telecom Company, I was rendering my services and expertise as a Customer Care Executive in both in bound and out bound call center. My duties include providing the best of customer care to company’s massive customer database over the helpline and upselling of company's products. I have performed my duties with full zealous and commitment and ranked amongst top 20 employees in yearly performance reports.

I have maintained my monthly KPI’s with more than 95 % of quality with productivity.

SKILLS

Sound skills of writing business e-mails and content writing.

Excellent presentation, interpersonal & communication skills.

Good command on IT skill including MS Office i.e. MS Word, MS PowerPoint, MS Excel & Outlook

Highly professional

Team player

Focused & quick learner

Creative

Attention to detail

Achievements

Received Employee of the month award in Telenor Pakistan

Awarded for Employee of the quarter in Telenor Pakistan

Recognized for being Employee of the month Multiple times in Mobilink

References: Available on request

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