Service Representative Cafeteria Worker

Ruth Antonetty

412-***-**** adxpz2@r.postjobfree.com

SUMMARY

Eager and dedicated customer service professional with a strong passion for helping customers and providing exceptional support. Highly skilled in active listening, communication, and problem solving with a focus on creating a positive customer experience. Hard worker, diligent, and responsible team player. Fluent in Spanish and has extensive experience in Spanish to English translating. EDUCATION

ULTIMATE MEDICAL ACADEMY Online Program

Medical Billing and Coding Diploma 05/2015

• 11-month program teaches medical terminology and translation to proper billing codes.

• Making sure that codes are assigned correctly and sequenced appropriately as per government and insurance regulations.

• Receiving and reviewing patients’ charts and documents for verification and accuracy. Following up and clarifying any information that is not clear to other staff members JOSH LOFTON HIGH SCHOOL

Rochester, NY

General Studies 06/1998

• Student cafeteria worker – served food to students, assisted full-time workers with clean-up, and organized utensils/supplies

• Relevant classes: Computer Technology, English, Typing, Communications, Post-Graduation Transitions

• Awards: Best Attendance Award (Senior Year), Martin Luther King Junior Award EXPERIENCE

R.J. RHODES TRANSIT, INC Ambridge, PA

Call Center Customer Service Representative 08/2021 - Present

• One of the largest school bus contractors in the Pittsburgh Region

• Good Communicator: Positive and friendly demeanor puts people at ease and assists in solving problems.

• Listens: Cares about people and their needs. Listens and problem-solves.

• Reliable: Consistent and timely attendance as well as completion of work duties. Committed to being a team player and achieving company goals.

• Translator: Assists in the communication and translation of Spanish-speaking students and parents to solve concerns and issues. Stays calm in pressure situations. HIGHLAND HOSPITAL/UNIVERSITY OF ROCHESTER MEDICAL CENTER Rochester, NY Food Service Worker 01/2017 – 07/2018

• Organized: Manage many food tickets to prepare food trays to fit request. Take orders via phone. Keep condiments stocked-up and organized. Clean-up area to fit health standards.

• Team Player: Worked with team members to fill and serve many patients during busy service times. Frequently praised as hard-working by peers.

• Service Oriented: Keep the patient’s comfort top of mind and care for their needs promptly and accurately. TES STAFFING Rochester, NY

Paraprofessional 10/2015 – 01/2017

• Committed: Ensure classroom safety guidelines are met. Utilize various techniques to be successful with managing students. Monitor the classroom and minimize distractions and disruptions.

• Encouraging: Provide basic caregiving duties, support, and reinforcement to keep students on task and attentive in the classroom. Manage behavior issues.

ADDITIONAL INFORMATION

• Languages: Spanish (native) and English (fluent)

• Authorized to work in the U.S. for any employer

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