A.K.R. SRINIVASAN

Mobile: +91-991******* ~ E-Mail: adxpxc@r.postjobfree.com

Looking for positions in After Sales & Service Operations / Business Development / Technical Services with an organization of high repute

Brief Over-view

Result-focused, professional with over 28 years of rich experience in Service/After Sales Operations, Specialised in Warranty Management, Process Improvement and Organisational Standards.

Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues.

Strong industry knowledge with deftness in:

- Service Operations - Warranty Management - Customer Care

- Technical Support - Maintenance & Operations - MIS Reports

- Systems Management - Business Development - Policies & Procedures

Adept at spearheading entire service operations along with implementation of various techniques for improving the process operations along with cost effectiveness.

Excellent communicator with proficiency in inspiring confidence, leading by example and building loyal, high-performance teams that exceed expectations.

Occupational Contour

May 2021 – March 2023 as Sr. Manager (Mech dept.) with Thriveni Earth-Movers, at Odisha (Barbil region) and Lloyds Metals & Energy Ltd. Surjagad, Maharashtra.

Handling service support functions of 120+ Volvo tippers operating in Surjagad Iron Ore Mines, ensure vehicles availability >90% for mining operations.

Assist and ensure immediate response time in this 24 hours operation (24 x 7 working all days).

Carrying and completion of maintenance services as per OEM recommendations, planning for spare parts and lubes as per mining site operations.

Assist project manager in achieving daily / monthly target by providing Volvo tippers availability >90% plan maintenance activity as per vehicle availability and climatic conditions.

Poor feedback from operators are verified at regular intervals to prevent unexpected breakdowns at sites.

Oct 2019 – March 2021 as (Sr. Manager) Regional Service Manager - Service

Escorts Construction Equipment Ltd, Chennai. TN.

Handling TN, KL & KA states business development, responsible for spares target achievement, repeat sale monitoring, assisting dealer development team towards after-sales standards.

Assist and ensure response time 24 hours and turn-around-time of 72 hours is achieved at all times.

Timely completion of free services ensuring equipment uptime status in warranty period.

Assisting zonal manager in reaching corporate customers equipment status & health check at regular intervals to regain business and repeat sales.

Poor feedback customers reached at regular intervals to improve their CSI scores.

July 2011 – Aug 2018 After-sales Manager

MAN Trucks India Private Limited, Chennai. Tamil Nadu

Handling TN state dealers towards business development & customer satisfaction

Initiated KAM business division with one key customer having 300+ MAN trucks sold to him, responsible as only contact point from MAN Trucks India towards Service, Spares & Support functions.

Successfully achieved target for the years 2017 & 2018 with CSI score > 4.5

Conducted service campaigns at regular intervals as per OEM schedule WRT customer demands

Extend support to KAM team as per requirement & attend customers meet along with KAM team.

Exclusive support for bus after-sales support in Chennai (KPN Travels buses delivered in 2017 last quarter)

From Feb 2013 till July 2016 was handling warranty dept. for MAN Trucks India, Domestic market vehicles & SAARC countries market and assistance to technical support.

Implement MAN global standards in warranty handling by educating dealers in warranty claim acceptance.

Conduct training on warranty handling for dealers & field support managers at regional level.

Assistance to technical support in on-road failures & mining site off-road failures.

Joined at Ghaziabad in July 2011 to handle newly appointed dealer towards after-sales standards development and improvement in customer satisfaction.

Dec 2008 – Apr 2011: Arabian Engg Services (Dealer for MAN Trucks and Buses), Muscat, Oman.

Senior Executive

Handled workshop floor on daily activities, inflow of vehicles (trucks and buses) for service & repairs.

Assisted service agreement division in carrying out repairs within agreed budget/generate revenue.

Jun 1998 – Dec 2008: Volvo India Private Limited (Trucks and Buses) joined at Gurgaon (1998-2003) as Job Controller and Nagpur (2003-08) as Engineer-After Market

Joined as Job controller for North region base workshop, handling vehicles reporting for repairs & maintenance, warranty, accident repairs & Volvo Action Service (veh off-road calls)

Actively underwent 6 weeks hands-on training at Goteborg in Sweden, on workshop management and production plants visits.

Educated tipper customers towards usage of genuine Volvo spare parts & lubricants during site visits.

Implemented Volvo’s core values in workshop activities towards higher service standards.

Transferred to Nagpur for upcoming workshop support activities and mining site support in & around Nagpur region.

Educated tipper customers towards usage of genuine Volvo spare parts & lubricants during site visits.

Handling Warranty department for entire Central region comprising 800+ vehicles

Send report/feedback on new product performance.

Jan 1995 – Jun 1998: RANE-TRW Steering Systems, Chandigarh

Service Engineer

Positioned at Chandigarh for handling vehicles fitted with power assisted steering system, passenger cars, commercial vehicles and buses.

Efficient service led to 100% fitment of RANE-TRW steering systems in all Himachal Roadways buses in the year 1997.

Imparted training to OEM dealers in handling power assisted steering system fitted vehicles.

Career Commencement

Nov’92 – Dec’94: VST Motors (TATA Motors cars dealer), Chennai

Trainee Technician

Started my career as trainee with Telco (TATA Motors) passenger cars dealer in daily maintenance & repair activities.

Educational Credentials

1992 Diploma in Mechanical Engineering (Elective: Automobile Technology) from L.A. Polytechnic, KR Nagar, Kovilpatti, Tuticorin District. TAMIL NADU 628503.

Personal Dossier

Date of Birth: 26/12/72

Residential Address: AP.128, 6th Street, AF Block, 11th Main road, Anna nagar, Chennai. 600040.

Linguistic Skills: English, Tamil, Hindi and Telugu.

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