ALVARINO DIOGO FERNANDES

MTNL road, Mira Road East, Thane – 401 107 · +91-91-36-501-***/81 08 710 490 adxpw7@r.postjobfree.com

SUMMARY

6+ years of experience at AIDA Cruises w.r.t. Assistant Steward Position

1 year of experience at The Oberoi Group of Hotels, Mumbai w.r.t. Assistant Steward Position

Good understanding of MICROS system

Guest focused providing an excellent guest service and experience

Mentoring new team members for Better Service Performance

Excellent communication and co-ordination skills with willingness and zeal to learn

Handling Monthly Invoicing and Shift allocation process for the team

Seeking to have a healthy growth in professional career by securing a better position in the organization while utilizing prior experience, knowledge and technical skills EXPERIENCE

MAY’16 – CURRENTLY WORKING

ASSITANT STEWARD, BAR AND RESTAURANT SERVICES, AIDA CRUISES (GERMAN CRUISE LINES)

Interacting with Guests, taking guest orders and serving snacks and drinks

Assessing Guests’ needs and preferences and accordingly providing recommendations

Maintaining records of allergies, special requirements of VIP/Regular guests

Handling MICROS system and preparing Bar setups

Preparing alcoholic/non-alcoholic cocktails and beverages for bar and restaurant patrons

Verifying whether Guests’ identification meets legal drinking age

Planning and presenting bar menu and handling the buffet

Managing Guests Concerns and Feedback

Restocking and replenishing bar inventory and supplies

Dealing with shortcomings as a Team and constantly keeping everyone focused and determined

Conducting Briefing sessions to discuss issues faced, VIP/VVIP guest arrivals, guest preferences and tasks to be accomplished for the day

Complying with all food and beverage regulations

Conducting training sessions and mentoring new team members OCT’14 – OCT’15

ASSITANT STEWARD, BAR AND RESTAURANT SERVICES, THE OBEROI GROUP OF HOTELS, MUMBAI

Performing regular Inventory checks and Report handling

Keeping track of daily operations for the Bar and Restaurant

Maintaining record of breakages and controlling the same

Operating MICROS System, taking Guest orders and payment handling

Managing set-up of condiments for Breakfast, lunch and dinner

Assessing guests’ needs and preferences and accordingly providing recommendations

Maintaining records of allergies, special requirements of VIP/Regular guests

Managing Guests Concerns and Feedback

Conducting training sessions and mentoring new team members

Handling Monthly Invoicing and Shift allocation process for the Team members JUN’12 – OCT’12

TRAINEE, FRONT OFFICE & FOOD AND BEVERAGE DEPARTMENT, ITC GRAND CENTRAL HOTEL MUMBAI

Performing Guest check-in and check-outs

Managing online and phone Guest reservations

Welcoming guests upon their arrival and providing requested services during room assignment

Preparing in advance the required items for the breakfast buffet

Handling replenishing of the buffet

Managing set-up of condiments for breakfast, lunch and dinner APR’11 – MAY’12

TRAINEE FLOOR MANAGER, MC DONALD OUTLET, MUMBAI

Maintain inventories, operational reports & Closing reports

Keeping track of day-to-day operations

Maintaining breakage & operational activities of outlet

Managing the outlet and maintaining all store items EDUCATION

MAY’14

BACHELOR OF SCIENCE IN HOSPITALITY STUDIES AND CATERING SERVICES, YASHWANT RAO CHAVAN MAHARASHTRA OPEN UNIVERSITY, NASIK UNIVERSITY (‘A’ GRADE) ACHIEVEMENTS

EMPLOYEE OF THE MONTH CERTIFICATE IN AIDA STELLA CRUISE LINES FOR THE MONTH OF MARCH 2018

EMPLOYEE OF THE MONTH CERTIFICATE IN AIDA SOL CRUISE LINES FOR THE MONTH OF NOVEMBER 2019

SKILLS

Good Analytical and Logical skills

Quick Learner & Smart worker

Good communication Skills

Empathizer

Collaborator

Multitasker

HOBBIES/INTERESTS:

Travelling Cooking Listening to Music

LANGUAGES KNOWN:

English Basic German Hindi Marathi Konkani

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