Service Representative Administrative Assistant
Resume:
PEGGY FENNER
N**** Oak Hills Drive 906-***-****
East Troy, WI 53120 ********@*****.***
CAREER PROFILE
To pursue a challenging career utilizing my experience, strong organizational and interpersonal skills along with a well-developed ability to multi-task a variety of responsibilities and challenges.
PROFESSIONAL EXPERIENCE
QUEST DIAGNOSTICS/DERMPATH DIAGNOSTICS Brookfield, WI Jan 2018 - Present
OPERATIONS COORDINATOR/CLIENT SERVICES
Assistant to pathologists daily needs and keep track of Credit card accounts.
Answer phone calls
Work with Clients/patients billing needs.
Compose Peer Review agreements including invoicing & posting payments/keep track of past due accounts so they are up to date.
Daily and monthly reports to Clients
Monthly reports to management
Order supplies for office and lab
Backup to Transcription
Backup to SR – entering specimens into system for processing.
Schedule vendors as needed.
Billing of special stains on accounts – work reports to ensure all stains are billed in a timely manner.
Backup to supervisor and help with whatever is needed to keep workflow at a minimal TAT for our Clients.
Send out Blocks and slides to other Physicians for consultation.
Work with Territory reps to get what is needed for our Clients.
All other duties as assigned.
QUEST DIAGNOSTICS/OPTUM 360, Brookfield, WI Aug 2015 – Dec 2018
SENIOR BILLING REP III
Enter billing charges daily
Register all patients in Centricity and Intellipath & On-Base Systems
Send both paper and Electronic claims on a daily basis
Appeal claim denials
Work claim edits
Client billing/posting of payments/Call Clients on Past Due accounts
Monthly reports to management
Answer phone calls, collect patient cc payments, update all patient demographics
Compose Letters of Agreements & Peer Review Agreements for Physicians
Billing Special Stains for DermPath & Ameripath companies
Past due accounts - set up payment plans, patient discounts
INFECTIOUS DISEASE SPECIALISTISTS, Brookfield, WI Jan 2013 – July 2015
Medical Billing Specialist
Enter medical billing charges daily for both inpatient and outpatient services for 5 Physicians and 6 Physician Assistants along with nursing charges
Register all new patients in our Nextgen and Epic Systems
Send claims electronically on a daily basis
Work self-pay/collection accounts/returned mail
Do monthly daily and monthly balance reports
Answer phone calls, collecting patient payments, update insurance information
PROHEALTH CARE OF WISCONSIN, Waukesha, WI March 2012 – Jan 2013
Patient Service Representative – Outpatient PT/OT/Speech Therapy
Answer multi-line phones and manage reception area/assist all patients with their needs
Scheduling for Therapists in all three departments
Collecting co-pays and payments from patients
Working with multiple insurance companies to get prior authorizations for patients
Ordering of all supplies for the department
Kronos time keeping for department employees
Professional telephone manner, excellent customer service and computer skills including Epic
PROHEALTH CARE OF WISCONSIN, Pewaukee, WI June 2011 – March 2012
Customer Relations
Answer phone calls helping patients with all their billing questions they may have
Collecting co-pays and payments along with discussing payment plans
Processing Community Care applications for patients
Collecting updated insurance information from the patients
Handling Probate accounts
Working collection accounts, making phone calls and setting up payment plans
Professional telephone manner, excellent customer service and computer skills including Epic
TMJ TREATMENT CENTERS OF WISCONSIN, Wauwatosa, WI September 2010 – June 2011
Lead Receptionist
Answer multi-line phones and manage reception area/assist all clientele.
Scheduling of patients for doctors at 5 different clinics including 3 different departments including Radiology and Physical Therapy.
Collect co-pays and payments along with discussing payment plans with patients.
Billing of dental patients on Dentrix.
Post insurance and personal payments for all dental patients.
STRONG MEDICAL CENTER, Ontonagon, MI December 2006 – September 2010
Administrative Assistant/Office Manager/Assistant to the CEO
Payroll, AP/AR, collections, business insurance policies.
Coded and billed all medical claims with insurance companies.
Maintained client accounts by preparing invoices, reports, memos, letters, financial statements, and other documents using word processing, spreadsheets, and databases.
Professional telephone manner, excellent customer service and computer skills with proficiency in MS Word, Excel, PowerPoint, and QuickBooks.
Responsible for sorting/distributing internal and external correspondence.
Responsible for interviewing, hiring, training and maintaining of all employees files.
TOM’S SERVICE CENTER, Ontonagon, MI July 2004 – April 2010
Owner/Secretary/Product Retail Manager
Maintained general finances including payroll, taxes and bank transactions.
Purchased and maintained product stock, including small engine and auto parts along with office supplies.
AP/AR collections, Workers Compensation & business insurance policies.
Scheduling appointments, mail correspondence & customer service.
Interviewing, hiring and training of new employees.
EDUCATION
Associate Degree –Cosmetology
Jamestowne University, Sault Ste. Marie, MI
Sault Area High School
Sault Ste. Marie, MI
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