PEGGY FENNER

N**** Oak Hills Drive 906-***-****

East Troy, WI 53120 adxpw6@r.postjobfree.com

CAREER PROFILE

To pursue a challenging career utilizing my experience, strong organizational and interpersonal skills along with a well-developed ability to multi-task a variety of responsibilities and challenges.

PROFESSIONAL EXPERIENCE

QUEST DIAGNOSTICS/DERMPATH DIAGNOSTICS Brookfield, WI Jan 2018 - Present

OPERATIONS COORDINATOR/CLIENT SERVICES

Assistant to pathologists daily needs and keep track of Credit card accounts.

Answer phone calls

Work with Clients/patients billing needs.

Compose Peer Review agreements including invoicing & posting payments/keep track of past due accounts so they are up to date.

Daily and monthly reports to Clients

Monthly reports to management

Order supplies for office and lab

Backup to Transcription

Backup to SR – entering specimens into system for processing.

Schedule vendors as needed.

Billing of special stains on accounts – work reports to ensure all stains are billed in a timely manner.

Backup to supervisor and help with whatever is needed to keep workflow at a minimal TAT for our Clients.

Send out Blocks and slides to other Physicians for consultation.

Work with Territory reps to get what is needed for our Clients.

All other duties as assigned.

QUEST DIAGNOSTICS/OPTUM 360, Brookfield, WI Aug 2015 – Dec 2018

SENIOR BILLING REP III

Enter billing charges daily

Register all patients in Centricity and Intellipath & On-Base Systems

Send both paper and Electronic claims on a daily basis

Appeal claim denials

Work claim edits

Client billing/posting of payments/Call Clients on Past Due accounts

Monthly reports to management

Answer phone calls, collect patient cc payments, update all patient demographics

Compose Letters of Agreements & Peer Review Agreements for Physicians

Billing Special Stains for DermPath & Ameripath companies

Past due accounts - set up payment plans, patient discounts

INFECTIOUS DISEASE SPECIALISTISTS, Brookfield, WI Jan 2013 – July 2015

Medical Billing Specialist

Enter medical billing charges daily for both inpatient and outpatient services for 5 Physicians and 6 Physician Assistants along with nursing charges

Register all new patients in our Nextgen and Epic Systems

Send claims electronically on a daily basis

Work self-pay/collection accounts/returned mail

Do monthly daily and monthly balance reports

Answer phone calls, collecting patient payments, update insurance information

PROHEALTH CARE OF WISCONSIN, Waukesha, WI March 2012 – Jan 2013

Patient Service Representative – Outpatient PT/OT/Speech Therapy

Answer multi-line phones and manage reception area/assist all patients with their needs

Scheduling for Therapists in all three departments

Collecting co-pays and payments from patients

Working with multiple insurance companies to get prior authorizations for patients

Ordering of all supplies for the department

Kronos time keeping for department employees

Professional telephone manner, excellent customer service and computer skills including Epic

PROHEALTH CARE OF WISCONSIN, Pewaukee, WI June 2011 – March 2012

Customer Relations

Answer phone calls helping patients with all their billing questions they may have

Collecting co-pays and payments along with discussing payment plans

Processing Community Care applications for patients

Collecting updated insurance information from the patients

Handling Probate accounts

Working collection accounts, making phone calls and setting up payment plans

Professional telephone manner, excellent customer service and computer skills including Epic

TMJ TREATMENT CENTERS OF WISCONSIN, Wauwatosa, WI September 2010 – June 2011

Lead Receptionist

Answer multi-line phones and manage reception area/assist all clientele.

Scheduling of patients for doctors at 5 different clinics including 3 different departments including Radiology and Physical Therapy.

Collect co-pays and payments along with discussing payment plans with patients.

Billing of dental patients on Dentrix.

Post insurance and personal payments for all dental patients.

STRONG MEDICAL CENTER, Ontonagon, MI December 2006 – September 2010

Administrative Assistant/Office Manager/Assistant to the CEO

Payroll, AP/AR, collections, business insurance policies.

Coded and billed all medical claims with insurance companies.

Maintained client accounts by preparing invoices, reports, memos, letters, financial statements, and other documents using word processing, spreadsheets, and databases.

Professional telephone manner, excellent customer service and computer skills with proficiency in MS Word, Excel, PowerPoint, and QuickBooks.

Responsible for sorting/distributing internal and external correspondence.

Responsible for interviewing, hiring, training and maintaining of all employees files.

TOM’S SERVICE CENTER, Ontonagon, MI July 2004 – April 2010

Owner/Secretary/Product Retail Manager

Maintained general finances including payroll, taxes and bank transactions.

Purchased and maintained product stock, including small engine and auto parts along with office supplies.

AP/AR collections, Workers Compensation & business insurance policies.

Scheduling appointments, mail correspondence & customer service.

Interviewing, hiring and training of new employees.

EDUCATION

Associate Degree –Cosmetology

Jamestowne University, Sault Ste. Marie, MI

Sault Area High School

Sault Ste. Marie, MI

Contact this candidate