Theresa Hanley

**** ****** ***** **. ***.*** Atlanta, Ga.

678-***-****

adxpuj@r.postjobfree.com

OBJECTIVE

Organized, solution driven self-starter, goes the extra mile. An outstanding listener, written and verbal communication skills Pharmacy Technician Trainee, Management, Business Administration, Healthcare CNA, Accounting, Call Center, Data Entry, and Customer Service skills.

Ability to read, analyze, and interpret general professional journals, technical procedures, and/or Governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers. Looking to grow within a Company and assist to help build strong lives.

EDUCATION

1/12/2017 - Current

Master Degree Business Management - Healthcare Management National American University

1/5/2016 - 12/31/2017

Master’s Degree Business Administration - Concentration of Healthcare Management Colorado Technical University

1/4/2013 - 12/23/2015

Bachelor’s Degree Business Administration Concentration of Healthcare Management 11/17/2009 to 6/15/2012

Associates General Studies Administration/Healthcare Mgmt concentration at Colorado Technical University Colorado Technical University.

EXPERIENCE

2/7/2020 to Current

CVS Healthcare

Take orders for prescriptions inbound / outbound calls for Patients medications to be filled. Take enrollments- transfer to designated pharmacy care team or Pharmacists. Check prior authorizations. Contact Pharmacies, Physicians office for verbal prescription requests transfer to Pharmacists. Transfer calls to pharmacy care team for delivery. Pharmacy Tech Trainee / Customer Service Representative CSR-1 (Arizona State Board of Pharmacy # T069088 05/18/2020). SGS Consultant for CVS Healthcare Corporate Office Chandler Arizona 8/27/1996 to 1/2020

Professional Skills -Administration Skills

Executive Business Management Administration. (5 yrs.) Healthcare-CNA-Data Entry. (5yrs) Accountant, (6yrs) Finance,

(5yrs) Call Center, (4yrs) Website Developer. (6yrs) Leadership Skills, (4yrs) Microsoft Office, Excel Outlook, (2yrs) Office 365 Software. Excellent Organizational Skills. 5/14/2006 to 12/5/2009

Advantage Resource Staffing Dunmore

Auditing / Administrative Assistant Duties Input data into computer details for the Embark Yellow Page Book of Clients information. Approved or Rejected Advertisement Design Corrected mistakes made by the Graphic Department on computer. Input data and update company's codes and returned for reproofing, correction of designs before reprint to Yellow Book Pages

7/16/2017 to 8/9/2019

Independent Contractor and Agent NAA

Healthcare Insurance and Life Insurance. Studying to prepare for the test to get my License in Health Insurance and Life Insurance, Accident

Insurance with Excel testing solutions through NAA as an Agent currently active. 8/12/1996 to 1/18/2020

MGMT Administration

Hanley Environmental Cleaning Service Inc. GA. 678-***-**** Part Owner/ Executive Mgr. Office. Work Experience: Operation, Customer Service Executive, Finance, Administrative Support, Customer Service Manager with all Business Issues August 1996 to January 2020.

Accounting & Administrative duties, Record and input account receivables & expenses. Input Data into Computer. Administrative duties & Scheduling. • Handled all accounting functions with Payroll and 1099. • Hired, provided supervision and trained small staff. • Priced potential jobs and wrote proposals. • Ensured maintenance of all equipment. • Implemented marketing and sales plans• Managed calendars, scheduled meetings, prioritized issues and event planning. • Typed correspondence and prepared presentations. • Inventory Supplies to maintain the office. Developed and manage the financial management, governmental/CPA accounting, budget preparation, financial analysis, and project management of this small business.

11/18/2011 to 11/9/2014

Customer Service Rep Hire Dynamics Southeastern-College Pk. GA. 678-***-**** Billing Dispatcher/CALL CENTER / Customer Service Rep Hiring Consultant- Melanie. 678-***-**** Job duties Call Center / Dispatch Operator / Customer Service completed, •transacted, or dispose of promptly for Medicaid Customers Transportation to and from Doctors appointments. Scheduled, Contacted Vendors for Company for pick on Qualified Medicaid Recipient, using headset/incoming calls, computer system set-up. 10/6/2013 to 1/8/2015

Certified Nurse Assistant Southaven Healthcare – Lead Weekend Head Supervisor CNA Work Experience: Weekend Leadership, Managed Certified Nurse Assistant 1335 Lake Ridge Pkwy Riverdale, GA 30296 770-***-**** Ensured All Departments (Food Service-Kitchen- Meals-Laundry Nurses Performed their duties professionally. Acculturated all Journals, Medication Journals. Handled Patients Family Members. Administration Duties. Manage and made sure each Department were performing and operating on a Professional and Ethical manner. Assisted with Patients Medications. Scheduled Patients Doctors’ Appointments. Call Emergency Ambulance of Patients. Signed for all documents on my Shift. Answered Phones,

12/16/2011 to 10/4/2013

Certified Nurse Assistant -Health Staff Services, Inc. Riverdale, GA. - On Call. CNA/r Clients to Assist with Daily Living Assessments. Observe/Report changes in Clients Health Condition. Assist with Doctor Appointments. Assess/Monitor Home Cleanliness. Watchful Supervision and Oversight for Healthcare or Job Counseling Readiness. Remind Client to take Medications.

12/6/2009 to 12/14/2011

Homecare Nurse Assistant CNA -Concordia Home Health Care Inc. (PCA) Certified DMAS Hiring. Duties provide ADL's for Hospice Patient with amputated legs, Data Entry Encoding. Record all vital signs including blood glucose, blood pressure, pulse & respirator1 Transfer Patient using a transfer board for upper body physical therapy & assist with medications.

“Need dates”

Insurance-Claim Adjuster & Agent Customer Service. Type and record customer information for life insurance, claim property insurance using computer software of all activities such as diet, meals, & dress patient. AWARDS & CERTIFICATION

5/18/2020 4/9/2018

Arizona State Board of Pharmacy –Pharmacy Technician Trainee # T069088 as of 3/14/2016 to 3/14/2019

Life Insurance/Health Insurance Office of Commissioner of Insurance Agent’s Licensing # GID-111-AL. 12/17/2005

BBB Torch Award

Pa Who’s who in Business Plaque 2000 Certifications WBE, MBE, NJ Transit. PA Department of General Service, Mercer County Contractors Program, Microsoft Software. PERSONAL SKILLS

1/12/2004 to 6/18/2004

Microsoft Office - Certification

Experience in It mainly consists of Word, Excel, PowerPoint, Access, OneNote, Outlook and Publisher applications. I have learned to master Word documents, PowerPoint, Excel, Email, and Web Presentations and updated 2020 Internet & Social Skills

8/6/2013 -8/10/2017

Web Development

Creating my own website

Link: http://theresahanley89.wix.com/hanley-env-clean-inc. 8/4/2012 to 11/7/2014

Volunteer Experience Oasis Praise Dance Leader for Ladies 55 yrs. older. 11-2012-11/2014

Vessel of Praise Dance Ministry

Creflo Dollar Ministry College Park, GA Volunteer.

• Volunteer Experience Oasis Praise Dance Leader for Ladies 55 yrs. & Older.

• Vessel of Praise Dance Ministry at Creflo Dollar Ministry College

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