Lawrencia Owusu

**** ****** **, ******, ** ***** 469-***-**** adxprm@r.postjobfree.com

PROFILE - A result-oriented operations manager with 7 years of experience in flight operations and leadership roles. Developed high level of detail with the ability to thrive in a rapidly changing environments and the flexibility for frequently changing priorities. Skilled in coordinating flight activities, providing internal customer service support to crew members, and troubleshooting operational issues.

EXPERIENCE

United Airlines - Flight Operations Training Coordinator - Dec 2022 Responsible for coordinating and implementing the training scheduling plan for operational experience scheduling for line pilots and line check airmen in the most cost effect manner.

• Schedule initial operating experience, ensuring resources are utilized efficiently with limit to operations.

• Coordinate the scheduling of recurrent training requirements for pilots ensuring compliance with the FARs table 117 and 121

• Responsible for ensuring effective communication is maintained with all stakeholders, including chief pilots, Line training managers, and with all levels of employees

• Continue to monitor the training plan when implemented

• React to deviations to the plan and developing cost effective alternatives American Airlines – Flight Operations, Crew Coordinator 2019 – 2022 In this leadership role within American Airlines fast paced operation, I worked closely supporting our pilots with their schedules, ensuring on time flight departures throughout American worldwide network.

• Monitored, analyzed and resolved complex problems with pilot schedules and legalities

• Applied efficient strategies while adhering to all Federal Aviation Administration and contract work rules

• Maintain proficiency in the application of Federal Aviation Regulations, the American Pilot Agreement and company policies.

American Airlines - Flight Operations, Crew Scheduler — 2015 - 2019 Supported crewmembers by handling all scheduling-related issues, including accurately communicating policy and procedures and regulatory information.

• Drive day-to-day operations by closely monitoring crewmember schedules to ensure legality/FAR/FAA compliance.

• Responsible for notifying changes to crewmember daily/monthly schedule modifications in a timely and efficient manner.

• Led individual efforts in maintaining an open line of communication with all crewmembers, flight control, and station personnel related to schedules that include sick calls, flight cancellations, operation reassignments, and crew swaps. Business Development Manager, IRIS PdM Limited, Accra, Ghana - 2012-2014 In charge of marketing strategy, customer growth and online presence

• Worked in the business support unit to identify new business opportunities and building new partnerships with clear customer communications and effective marketing.

• Developed a continuous working knowledge of the Thermal Imaging system (Infrared Cameras) to maximize organizational efforts. Also worked with technical staff and the management team regarding the execution of the sales process. Project Coordinator, Ghana Decides Election, Accra, Ghana, 2012 - 2013 Community Manager on a social-impact project funded by Star-Ghana to implement and coordinate the 2012 Ghana Elections.

• I liaised with CSOs and IGIs (e.g. The Electoral Commission, the NCCE) regarding hosting seminars and events related to social media and how to effectively use it to boost business and for political outreach.

Public Relations Executive, Global Media Alliance, Accra, Ghana, 2011 - 2012 Facilitating the PR plan/activities for many entertainment and corporate events.

• Regularly oversaw the Public Relations and Corporate Communications for GMA, GMABC informational flow. Individually managed internal corporate communications through outlook.

• Managed the re-branding of Amal Bank to Bank of Africa-Ghana Publicity, and successfully executed the launching of the PR Plan for the ‘Reach for Gold’ campaign for Fidelity Bank.

• Managed external communications and PR for Vodafone-Ghana, Bank of Africa, Hewlett Packard (Ghana), Agra, Ghana Money Transfer, etc.

EDUCATION

The University of North Texas, Denton, Texas — BSc. Business Administration SKILLS

Exercise independent judgement, Relationship Building, Critical time management, Customer Service, Public Relations, Project Management, Training & Development, Administrative Support, Planning & Organizational Skills.

Software Proficiencies include Microsoft Office, Sabre, Cosmos, Jira

Contact this candidate