Customer Service Charleston WV
Resume:
Paul Dalton
Customer Service Superhero
Charleston, WV 25304
************@*****.***
An Upbeat, Customer Care - Driven, Problem Solver.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager Trainee
Choice Hotels- The Clarion - Fairmont, WV
October 2019 to February 2020
I was in the process of being trained as the Assistant Hotel Manager for the Clarion Hotel when Covid-19
hit. It was decided that my training be put on hold, and I was to be laid off until Covid was gone and we
could reopen the swimming pools. (It was estimated to be that May or June, 2020.)
Well May and June came and went, but Covid didn't go anywhere. I've never returned to work at the hotel.
Office Manager
Jamieson Family Markets - Clarksburg, WV
January 2016 to August 2018
Cash office Manager, All Deposits/Banking, Accounts Payable/Receivable, Front End Scheduling, Data
Entry/Book keeping, Customer Service Manager, Product ordering/inventory, Vendor Liaison, Payroll
Restaurant Manager
Buffalo Wild Wings - Morgantown, WV
January 2010 to February 2013
Hospitality. Restaurant and Bar Manager, Team Lead
Senior Account Specialist, Personal Banker
Bank Of America - Morgantown, WV
June 2008 to April 2012
• Telephone Banking, Customer Service for High-End Clients in WA, ID Region. Fraud Department, Credit
Card Services, Online Banking Specialist, taking inbound customer service calls. (Call center)
Education
High school diploma in General Studies
Morgantown High School - Morgantown, WV
August 1999 to May 2001
Skills
• Windows 3.1 through Windows 10 (10+ years)
• Billing (2 years)
• Accounts Payable (2 years)
• Scheduling (3 years)
• Payroll (3 years)
• Data Entry (10+ years)
• Receptionist (2 years)
• Microsoft Excel (10+ years)
• Typing (10+ years)
• Front Desk (3 years)
• Human Resources (1 year)
• Microsoft Office (10+ years)
• Microsoft Outlook (10+ years)
• Office Management (4 years)
• Schedule Management (4 years)
• Accounts Receivable (2 years)
• Banking (10+ years)
• Bookkeeping (3 years)
• Management (4 years)
• Event Planning (1 year)
• Personal Assistant Experience (3 years)
• Restaurant Management (2 years)
• Merchandising (8 years)
• Conflict Management (8 years)
• Sales (10+ years)
• Supervising Experience (4 years)
• Employee Orientation (4 years)
• Leadership Experience (4 years)
• Customer service (10+ years)
• Computer skills (10+ years)
• Restaurant experience (6 years)
• Office experience (10+ years)
• Retail management (5 years)
• Assistant Manager Experience (5 years)
• Interviewing (2 years)
• Communication skills (10+ years)
• Time management (10+ years)
• Hotel management (2 years)
• Hotel experience (5 years)
Languages
• English - Fluent
Certifications and Licenses
Food Handler Certification
Assessments
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity
Full results: Proficient
Call center customer service — Highly Proficient
October 2021
Demonstrating customer service skills in a call center setting
Full results: Highly Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Contact this candidate