Paul Dalton

Customer Service Superhero

Charleston, WV 25304

adxppp@r.postjobfree.com

+1-415-***-****

An Upbeat, Customer Care - Driven, Problem Solver.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assistant Manager Trainee

Choice Hotels- The Clarion - Fairmont, WV

October 2019 to February 2020

I was in the process of being trained as the Assistant Hotel Manager for the Clarion Hotel when Covid-19

hit. It was decided that my training be put on hold, and I was to be laid off until Covid was gone and we

could reopen the swimming pools. (It was estimated to be that May or June, 2020.)

Well May and June came and went, but Covid didn't go anywhere. I've never returned to work at the hotel.

Office Manager

Jamieson Family Markets - Clarksburg, WV

January 2016 to August 2018

Cash office Manager, All Deposits/Banking, Accounts Payable/Receivable, Front End Scheduling, Data

Entry/Book keeping, Customer Service Manager, Product ordering/inventory, Vendor Liaison, Payroll

Restaurant Manager

Buffalo Wild Wings - Morgantown, WV

January 2010 to February 2013

Hospitality. Restaurant and Bar Manager, Team Lead

Senior Account Specialist, Personal Banker

Bank Of America - Morgantown, WV

June 2008 to April 2012

• Telephone Banking, Customer Service for High-End Clients in WA, ID Region. Fraud Department, Credit

Card Services, Online Banking Specialist, taking inbound customer service calls. (Call center)

Education

High school diploma in General Studies

Morgantown High School - Morgantown, WV

August 1999 to May 2001

Skills

• Windows 3.1 through Windows 10 (10+ years)

• Billing (2 years)

• Accounts Payable (2 years)

• Scheduling (3 years)

• Payroll (3 years)

• Data Entry (10+ years)

• Receptionist (2 years)

• Microsoft Excel (10+ years)

• Typing (10+ years)

• Front Desk (3 years)

• Human Resources (1 year)

• Microsoft Office (10+ years)

• Microsoft Outlook (10+ years)

• Office Management (4 years)

• Schedule Management (4 years)

• Accounts Receivable (2 years)

• Banking (10+ years)

• Bookkeeping (3 years)

• Management (4 years)

• Event Planning (1 year)

• Personal Assistant Experience (3 years)

• Restaurant Management (2 years)

• Merchandising (8 years)

• Conflict Management (8 years)

• Sales (10+ years)

• Supervising Experience (4 years)

• Employee Orientation (4 years)

• Leadership Experience (4 years)

• Customer service (10+ years)

• Computer skills (10+ years)

• Restaurant experience (6 years)

• Office experience (10+ years)

• Retail management (5 years)

• Assistant Manager Experience (5 years)

• Interviewing (2 years)

• Communication skills (10+ years)

• Time management (10+ years)

• Hotel management (2 years)

• Hotel experience (5 years)

Languages

• English - Fluent

Certifications and Licenses

Food Handler Certification

Assessments

Customer focus & orientation — Proficient

October 2021

Responding to customer situations with sensitivity

Full results: Proficient

Call center customer service — Highly Proficient

October 2021

Demonstrating customer service skills in a call center setting

Full results: Highly Proficient

Customer service — Proficient

October 2021

Identifying and resolving common customer issues

Full results: Proficient

Sales skills — Proficient

October 2021

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Contact this candidate