Andra R. Hyde

*** ****** ****

Greenville SC ****7

910-***-****

adxpox@r.postjobfree.com

OBJECTIVE

To obtain a responsible and challenging position in Customer Service where my dedication and experience can be fully utilized while providing an opportunity for growth.

EDUCATION

Bachelor of Arts in Speech-Communications, May 1990 NCSU, Raleigh NC

EXPERIENCE

11/11-Present Customer Service Manager

2nd & Charles Fayetteville, NC

Responsibilities:

-Oversee the operation of the Point of Sale center.

-Greet & assist customers with tact and decorum.

-Manage the intake desk by checking-in and processing customers buy-in offers.

-Receives customer items and accurately records name, address, phone #, current picture ID

and appropriate details of the customer’s

items.

-Input customer information in database.

-Create tickets to have technicians dispatched to make repairs to the facility.

-Check-in visitors & deliveries; document R&M request and completion of request.

-Participate in researching & resolving issues and discrepancies with customer orders.

-Assist customers in person and over a multi-line phone system. Direct calls to

appropriate departments.

-Operate a cash register system with speed & accuracy committing few errors.

-Create accounts for customer; Write weekly wrap-ups for DM to review.

-Assist customers at the front counter & display case.

-Serve as manager on duty to open & close facility.

-Inform & explain policies & procedures to associates and/or the public.

-Account for & deposit large sums of money; operate various office machines.

-Respond to & resolve customer inquiries & complaints by phone & in person.

-Maintain associate & data files and binders.

-Provide superior customer service.

ACHIEVEMENTS

-Received certificate in Processing Payroll in QuickBooks

-Organized job fairs to inform public about new business & to recruit prospective

employees.

-Organized & participated in Harry Potter book release events.

REFERENCES Available upon request

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