Executive Housekeeper
Resume:
PEEYUSH KUSHWAHA
Senior Management Professional
adxpnj@r.postjobfree.com
17+ Years
Diploma in Hotel Management Currently In Kuwait
Profile summary
Diligent Technocrat, Planner & Visionary offering progressive experience in managing all facets of Executive Housekeeping including operational excellence, training, business development, strategic planning, budget management and project management.
Expertise in analyzing situations by using a systematic approach & taking business- critical decisions; planning & enacting improvement plans to align culture with the organization’s strategy, vision & objectives.
Proven ability in striking excellent coordination with all involved divisions within the organization and aligning external stakeholders, clients, vendors & technology partners in line with targets & performance estimates for profitable business operations.
Experience
Skills
Executive Housekeeper
March 2023- Till date
(On Transition period)
The Palms beach hotel & Spa, Kuwait
(Winner of Kuwait leading Resort Award 2021-22 by World Travel Award)
(Rooms -179, Banquets-05, meetings rooms-05, Restaurant-05, retails shops-4, Smart parking for 400 cars, Toddlers rooms, Beach club for members, multiple gyms,03 swimming pool, Dive center, Private beach, Spa & Saloon etc.
Revenue generating by Flowers / laundry /Horticulture
Responsible for PMS(Opera), payroll and purchasing systems
Oversees the Laundry/Linen Department ensuring they perform to the requisite standards.
Drive continuity through Maintain cost in accordance with forecasts and budgets, Monitor financial objectives, supply budgets, and cost factors.
Leadership of all front-line positions in the operating area including salaried leaders, interns, union and non-union hourly Cast, trainers and coordinators/leads.
Manages and coordinates all departmental team members in the various work assignments to ensure a department that is run efficiently and productively
Effectively create a weekly schedule that reflects the occupancy for effective cost control
Executive Housekeeper
June 2017 –Feb 2023
Executive Housekeeper
Feb 2014- Jun 2017
Housekeeping Manager
July 2011 to Aug 2013
Deck Supervisor
Jul 2010- May 2011
(Caribbean specialist)
Jaypee Hotels & Resorts, Delhi NCR, India
102 Luxury room, F& B / Catering operations,Restaurants /Bar 04, Golf courses 18 hole, Club and Multi grated Sports facilities, 7 Banquets, Spa & Pool etc (7 Lakhs sqft area, luxury Villas, public areas, Owner house, Offices etc)
Develop and lead the execution of processes and procedures to exceed Guest expectations and to deliver consistent high quality Guest Service.
Success fully handled multiple properties of Jaypee group at same time
Working In the house for modification of Guest rooms/ offices towards cost saving of organization and up-gradation of small interiors work at the unit
Ensures that an accurate inventory of linens and supplies is maintained. Helps oversee the Lost and Found and uniform exchange and ensures proper procedures are followed.
Mapple Hotels & Resorts, New Delhi
(Luxury rooms 130, Restaurants /Bar 04, Swimming pool and Spa, 13 Banquets, Fitness etc)
Conducting performance reviews in a timely fashion, and delivering constructive coaching and counseling.
Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met. Trains staff in all aspects of housekeeping, including guest service
Ensures a clean and safe work environment, and follows all Company Hospitality Group procedures for guest/team member incidents.
Sodexo-MNC, Delhi NCR
(5 lakhs sq ft area to maintain, Catering and Facility Management Company, Spread in 55
Countries, (Handling corporate offices, education, Hospitals and Retail sections)
Overseas travel desk, mail/courier, faxing, reception, stores, technical and hk team, audits, liasioning, security, catering etc.
Developing, reviewing and improving administrative systems, policies and procedure.
Working with the accounting and management teams to set budgets, monitor, spending and processes payroll and others expenses.
Planning, scheduling and promoting office events, including meetings conferences, interview, and orientations and training sessions.
.
Carnival Cruises (P & O ), Southampton, United Kingdom
MV Ventura -3078 guest cabins, Crew cabins 1205, tranquil spa, swimming pool 4,
Bar 22, Decks 14, Entertainment zone, Casinos, Art gallery, Cinema, Sports facility etc
Conducting inspections in both staterooms and public area especially on embarkation day,also focusing more on DNV,Hit Squad and Company SOP’s
Maintaining highest standard of cleanliness, disinfection and service to Guests in all accommodations and public areas and to Crew in crew areas
Provide training to all stateroom attendants, including classroom style and on the job training, cleaning practices, procedures, equipment and materials.
Monitors compliance to all USPH cleaning and sanitation procedure throughout assigned areas consistently, addresses issues and finding immediately.
Handle pallet machine while on disembarkations.
Preceding experience
Housekeeping Manager -The Dukes Retreat,The Key Resort, Berggruen Hotels 4Star,khandala,80 Guest rooms,Restaurants,Bar,fitness center (From July 2009 to April 2010)
Assistant manager housekeeping- Amanbagh,Aman resorts Alwar(Rajasthan)
(5 star Boutique hotel– six star rating by Gallivants guide, one of the best resorts in world in 2008 and Award by Travel+ leisure on 2014 for best resort in the world ) 40 Rooms, 03restaurant, 02 pool, spa boutique (From Nov 2007 to June 2009)
Housekeeping supervisor – ITC Maurya luxury collection (Delhi)
438 Rooms, 05 Restaurants, bar, spa, Banquets, Awarded as a national tourism awarded 2007 for ‘Best ecofriendly hotel’ from tourism of ministry (From Nov 2006 to Nov 2007)
Housekeeping Assistant – The Oberoi Udaivilas, (5 star Boutique Hotels,87 Rooms, 03 Restaurants,Bar, Spa Ranked as a No.1 Hotel in the world by Travel+ leisure in 2015 (From Sep 2004 to Oct 2006)
Education
Diploma in Hotel Management • 2001- 2004 Oriental School of Hotel Management, Kerala
Diploma in AH & LA • 2001 – 2004
American Hotel and Lodging Associations (USA)
Higher secondary education • 1999 – 2000
C.B.S.E board, Kendriya Vidyalaya, Adampur
Senior Secondary Education • 1997- 1998
C.B.S.E board, Kendriya Vidyalaya, Adampur
Training
Certified attend the Strategic workshop at The Palms Kuwait 2023
1 week Six Sigma training in Mughal luxury collection.
Four days CDT Training (Train the Trainer) in The Oberoi Udaivilas.
Certifications
Certified to handle/operate pallet truck
Certified Award in Food Safety in Catering (Level-2)
Certified Award in Foundation Integrated Pest Management (Level-2)
Certification on Elementary First Aid, Personal Survival Techniques, Fire Prevention & Fire Fighting, Personal Safety & Social Responsibilities.
Certified Safety & Training Champion in Sodexo.
Certified Assessor through government of India.
Accomplishments
Under the supervision the company has received the Best tourism friendly golf course 2017-18 in India Award.
Wrote article under the title “Cost effective and quality cleaning” in ‘Clean India journal” Magazine on Feb 2017 addition.
Appreciation letter by guest through GM in Oberoi’s Udaivilas.
Languages known
English • • • •
Hindi • • • •
German (Pursuing) • •
Guest Relationship Management
Preopening /Projects /
Room Division / Upselling /Memberships
Revenue Generation
F & B / Catering
Safety and Drills
Vendor Management
Payroll / leaves Management
Budgeting / Forecasting
Process & System Management
Creative Horticulturist
Team Player / Leadership
Cost Reduction Initiatives
Laundry /Linen /Uniforms
Property and Household Management
Innovative Thinking
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