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Customer Support Clinical Research

Location:
Kolkata, West Bengal, India
Posted:
June 14, 2023

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Resume:

RESUME

PERSONAL DETAILS

Name: Satabdi Basu Phone: Mob:-+91-987******* Father's name: - Late S.B.Basu. Email:- adxpmn@r.postjobfree.com, Mother's name: - Late A.Basu DOB:-20-07-1981

Gender: Female Aadhaar No. :-372******** Passport :- U9779166

PanNo.-AVUPB6507C Contact Address: 1B14/GF, Sanhita

West Bengal. Pin Code :- 700135

Driving Licence:-WB20200001818

OBJECTIVE

Aim to be associated with a progressive organization that gives me scope to apply my knowledge and skills to involve as a part of the team that dynamically works towards the growth of the institution.

WORK EXPERERIENCE

DIAGNOSTIC

Current Experience

Organization: Lifecell InternationalPvt LtD

Position: SPOC & Cytogenetics Sr. Executive

Process: Diagnostic & Bio bank

Job Responsibilities: - Testing samples for Karyotype & FISH

Place: Kolkata, West Bengal, India.

Job Period: - Feb, 2022 – till date. CTC:-20k

CLINICAL RESEARCH & HEALTHCARE

Previous Experience

Organization: Quintiles Research India. Position: Lab Project Services Coordinator

Job Responsibilities: - Provide Centralized support to monitoring visits and site management for a variety of protocols, sites and therapeutic areas.

-Establish regular lines of communication with sites to manage ongoing project expectations and issues.

-Work with sites to address and resolve issues in compliance with Good Clinical Practice (GCP), local regulatory requirements, and protocol.

-Manage the progress of assigned sites by tracking regulatory submissions and approvals, recruitment and enrollment, case report form (CRF) completion and submission, and data query generation and resolution.

-In partnership with the Site Monitor, manage the quality and integrity of site practices related to the proper conduct of the protocol and adherence to applicable regulations.

-Escalate quality issues to Lead Clinical Analyst, Site Monitor, Clinical Project Manager (CPM), and/or line manager.

-Ensure Systems are up to date all times Place: Bangalore, Karnataka, India.

Job period:-October, 2014-March, 2015 CTC:-20K

Previous Experience

Organization: OnProcess Technology Position: Supply Chain Process Associate Process: GE Health Care

Job Responsibilities: - Worked as Process Associate on Oracle 11i Database Place: Kolkata, West Bengal, India.

Job Period:- May, 2013-August,2014 CTC:-15K

INSURANCE

Previous Experience Organization: - Tata AIA Position: - Advisor Place: Place - Kolkata

TELECOM INDUSTRY

Previous Experience International BPO Organization: Wipro BPO Ltd Position:Advisor

Process: British Telecom

Job Responsibility: Handling and solving broadband and PSTN call queries(Inbound process) Place:-Kolkata

Job Period:-September, 2011- March,2012

CTC:-8K+incentives

Domestic BPO

Organization: Tech Mahindra Position: Customer Support Executive Process: MTS

Job Responsibility:-Handling inbound calls for MTS connection queries. Place:- Kolkata

Job Period:- March,2009-June,2009

Domestic BPO

Organization: First Source Pvt LtD Position: Customer Support Executive Process: Vodafone

Job Responsibility:-Handling inbound calls for Vodafone prepaid connection Queries Place:-Kolkata

Job Period: - September, 2007-December, 2007

TEACHING & TRAINER EXPERIENCE

Previous Experience

Home & Online tutor jobs

Place:-Kolkata

Previous Experience Institution: Quickstep India

Position: German & Soft skill Trainer Place: Bangalore, India

Job Period:-May, 2018-July,2018

Institution: Sapphire International High School Position: Science Faculty( Primary )

Place: Ranchi, Jharkhand, India

Job Period:- November,2015- March,2016

Institution: St. Peter’s College

Position: Biology, Chemistry and Home Science Faculty ( Higher) Place: Kolkata, India

Job Period:- December,2007- December,2008

ACADEMIC QUALIFICATION

2004-2006 Passed M.Sc (Biotechnology) from Don Bosco Institute of Biosciences

<http://www.dbit.co.in/ > under Bangalore University, Bangalore, Karnataka, India.

• Passed B.Sc (Biotechnology, Biochemistry & Genetics) from Don Bosco College of Science and Management

<http://www.dbit.co.in/ under Bangalore University, Bangalore, Karnataka, India.

2001 Passed I.S.C.E. from Calcutta Girls’ High School

<http://www.cghschool.org >, Kolkata West Bengal, India.

1998 Passed I.C.S.E. from Calcutta Girls’ High School

<http://www.cghschool.org>, Kolkata, West Bengal, India.

PROFESSIONAL QUALIFICATION

2019. Qualified short course on Occupational Health from IIPH in collaboration with Public Health Foundation of India and Harvard University Public Health

2016 Passed Certificate course in Healthcare Operations and Innovations from GIAN,IIT, Kharagpur, West Bengal, India.

2009 Passed Advance Diploma Training in Clinical Research, Clinical Data Management, SAS and Regulatory Affairs from Clinotek India.

<http://www.clinotek.com/> in Bangalore, Karnataka, India.

2006-2007 Passed PGDiploma in Bioinformatics and Software Technologies from Bengal Engineering and Science University <http://www.becs.ac.in/

Shibpur, Howrah, West Bengal, India.

INTERNSHIP

Previous Experience

Organization: AMRI Hospital Position: Quality Assurance Intern Place: Kolkata, India

Intern Period:- August,2012- October,2012

COMPUTER LITERACY & BIOINFORMATICS SOFT WARES & TOOLS

•MS-EXCEL, MS-POWER POINT & MS-WORD

•Programming knowledge: PERL & BIOPERL, HTML & SAS(Basic)

•Molecular Visualization Software: Rasmol & VMD.

•Alignment Tools: BLAST, Clustal package.

•Image Analysis Software: MATLab

•Databases: - Nucleic Acid and Protein

•Bioinformatics Tools

•Project work on “Analysis of Domains or Modules in signal transducer activity in higher mammals by using Bioinformatics” has been successfully achieved under Professor Debaprasad Mukherjee at Bengal Engineering College and Science University, Shibpur, Howrah, West Bengal, India. Duration: - 2007-2008. Programming language required (BIOPerl): Amino acid Usage.

•Research Project on NGS under the guidance of Dr. Debaprasad Mukherjee Duration: 2011-2011

RESEARCH PUBLICATION

Title of the project topic is: - “Analysis of Domains or Modules in Signal Transducer Activity in Human and Mouse by using Bioinformatics”.

•It was published for oral presentation in National Conference on Computational Biology, Bioinformatics and Life Sciences (NCCBL) held at Maharani Lakshmi Ammanni College for Women, Malleswaram, Bangalore-560012 on May 2nd and 3rd, 2007 which was sponsored by Department Biotechnology, Government of and

Co-sponsored by Accelrys.

Research Period :2006-2008

•It was published for poster presentation at The Eighth International Conference On Systems Biology (ICSB) which held on October 1-6, 2007 at Long Beach, California, U.S.A.<http://www.icsb-2007.org/proceedings/abstracts/H32.pdf>

Research Period:-2011-2011

CO-CURRICULAR ACTIVITIES

•Classical Dance( Bharatnatyam & Manipuri)

•Painting & Craft

•Sports (Athletic)

INTERPERSONAL SKILL

•Able to work under optimal supervision

•Good organization, planning and problem solving abilities.

•Good negotiation and analytical skills.

•Established interpersonal and communication skills.

•Fluent in English and other local office languages both verbal and written.

•Proficiency in computer

LANGUAGE KNOWN (Speak, read & write) English, Hindi, Bengali & German (A1-B1)

RESEARCH PROJECT & RESEARCH EXPERIENCE



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