KEY SKILLS

Attention to detail

Fast learner

Customer service

Motivated

Oral Communication

Loyal

Problem solving

Work well with others and independently

WORK EXPERIENCE

SAP Data Specialist

Synergy Business Solutions - IBM

Virginia Beach, VA

04/2020 - 04/2022

-Full life cycle data management

-Managed a variety of government systems

-Wrote 143 SOPs regarding internet technology

Served as the Navy ERP’s POC for Vendor Master Data

-Core member of the Tier III Navy ERP Data Management team

-Lead a geographically dispersed team of analysts. Managed oversight and prioritization of their work.

-Developed government-approved SOPs, contributing to the knowledge repository.

-Developed and maintained custom programming for interface monitoring and interface control.

-Assisted with onboarding of new team members.

-Developed and maintained relationships with clients and stakeholders, serving as the POC for issues resolution.

-Developed applications assisting Navy processes that have been vetted through the intake process. (Applications automated: Navy SAP/ERP, Content Manager)

-Oversaw the data conversion and migration process end-to-end, including transformation and loading into ERP, using SAP Data Services, LSMWs, and custom ABAP data load programs.

-Responsible for data maintenance and conversion, data archiving, process improvement analysis and implementation, and process documentation development

-Tier III member, worked with Tier II and I teams to facilitate successful implementation/maintenance activities

-DM Sustainment with experience in the following SAP Modules: IM/WM, MM, CO, FM, FI, MM, PS, SD, WFM

Skills:

-DoD Client Experience

-SAP Enterprise

-Resource Planning

-Data Management, Mapping, Migration, Validation

-SOP Development

-Configuration and Release Management

-Experience in all phases of the software delivery life cycle

Supervisor: Patrick Gordon - 757-***-****

Okay to contact this Supervisor: Yes

Data Analyst

Accenture Federal Services

Chicago, IL

Nov 2016 - Mar 2020

-Utilized data migration and update tools such as Legacy Systems Migration Workbench (LSMW), SE16N, ICSM and MASS.

-Scripted technical documentation, including Data Service Requests (DSRs), Functional Requirements Design

Specifications (FRDSs), Functional Test Plans (FTPs), Unit Test Plans (UTPs) and Regression Test Plans (RTPs).

-Create and release transports using the SAP Solutions Manager

-Utilized HP Application Lifecycle Management (ALM) and Serena Dimensions tools for ticket creation and resolution.

-Resolved priority tickets related to the setup and maintenance of master data (material, vendors, assets, WFM data) using HEAT Issue Management Software.

-Responsible for mass data maintenance and conversion using ABAP programs and Legacy System Migration Workbench (LSMW).

-Co-led the implementation of material archiving effort.

-Analyzed and resolved errors related to the inbound interface for vendor master data from GSA System for Award Management (SAM).

-Created test scripts, executed and documented test results in support of the Navy ERP Upgrade.

-Trained data management analysts on standard data management processes and procedures.

-Developed standard operating procedures based on defined data management best practices.

Supervisor: Jonathan Norton 570-***-****)

Okay to contact this Supervisor: Yes

Other Skills:

-Attention to detail: Verified and validated that all government and non-government vendors were established and current in SAM to either unblock/reblock, if necessary, and create and extend vendors via LSMW to requested company codes. This resulted in expedited and accurately executed processes, including sustainment.

-Customer service: Preferred and primary contact for Navy ERP's Master Data. All HEAT Tickets, Priority 1, 2 or 3, were resolved with urgency and priority to meet the customers' needs and expectations. Provided assistance and delivered quality services in a fast-paced environment.

-Oral communication: Clinical psychology background, combined with seven years of IT experience, resulted in superior communication skills, generating team efficiency. Highly regarded as a reliable and expert resource for customers and team members, effectively communicating through email, text and phone.

-Problem solving: Consistently used sound judgment with customer issues. In order to generate and evaluate the best alternatives, experiential and training-acquired skills were applied, both independently and with teams, to optimize solutions.

EDUCATION

MA Clinical Psychology – Dual concentration

Antioch University - Santa Barbara, CA

BA Clinical Psychology

West Virginia University

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