SD

SHANNA DOBBINS

adxpjr@r.postjobfree.com 214-***-**** Dallas, Tx 75243

Prominent Management skills such as confidence, initiative, and the ability to make decisions and take responsibility for them. A self-disciplined person that obtains self-assurance and a competitive drive. Possesses excellent customer service skills and a directive leadership style that encourages results-driven, task-oriented collaboration. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Expert in Microsoft Office, with a focus on Excel

Web and tech savvy

Received Community Hero Award

Strong Customer Service Skills

Verbal and Written Communication

Excellent Sense of Direction

Documentation and Reporting

Problem-Solving

Route Management

Time Management

Quality Assurance

URBAN STREET CONNECTIONS

DALLAS, TX

Delivery Driver

11/2011 - Current

Deliver daily orders to customers placed on-line

Complete daily logs for orders placed

Deliver all orders in a timely manner

Report back to supervisor concerning any errors/missed deliveries Transported and safely delivered items to prevent damage or loss. Navigated routes with relevant map programs and GPS systems. Handled merchandise in accordance with product handling standards. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty. Tom Thumb Dallas, TX

File Maintenance Manager

09/2011 - 01/2023

Answer inquiries regarding discounts, item descriptions, UPC codes and item demographics

Create weekly scheduling and provide job duties, specific assignments for a team of 5 employees

Enter and maintain all product set UPC, cost, retail, traits and attributes submitted by the merchandising team

Adhere to all sales promotions and audits, ensuring accuracy in a timely manner

Scan products for accuracy and efficiency daily

Completed documents and work requests according to company standards.

Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.

Uploaded documents to control sites, tracked transmittals and coordinated revisions.

Summary

Skills

Experience

Identified department and user document management requirements by conducting in-depth needs assessments.

Tom Thumb Dallas, TX

Food Service Manager

06/2003 - 08/2011

Monitor and observe the day-to-day activities of subordinates, coordinate breaks for hourly associates, and keep management informed of area activities and significant problems

Maintain knowledge of and monitored compliance standards and through leadership and example, encouraged the highest level of sales and customer service

Recruit, hire, train, supervise and develop food service staff Coordinate overall adherence to sanitation regulations and practices of food services

Created weekly schedules of associates as well maintained inventory control

Aegis Communications Irving, TX

Customer Service Associate

01/1999 - 04/2001

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Addressed inquiries, resolved customer issues and managed customer relations.

Consulted with customers regarding needs and addressed concerns. Followed policies and procedures to meet or exceed established performance requirements.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Educated customers on special pricing opportunities and company offerings.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Abacus Group Dallas, TX

Customer Service Agent

05/1996 - 11/1998

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Answered inbound calls, chats and emails to facilitate customer service. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Set up and activated customer accounts.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Eastfield College Mesquite, TX

Associate of Applied Science in Counseling

05/2007

Community Hero Award-Tom Thumb

Consistently maintained high customer satisfaction ratings. Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Education and Training

Accomplishments

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