Customer Service Cashier

Shantia Harris

**** ***** ** *********, ******** 21230* 443-***-**** ***************@*****.***

Summary of Qualifications:

I am very dedicated to whatever task I may take on. I am a very quick learner and work at a fast pace. I work well with others and can successfully complete a task on time and efficiently. I am very friendly and able to deal with stressful situations as well a people person. I am very determined, passionate and a great leader. Able to work great with others as well as independently. Willing to ask for help when needed.

Skills:

Customer service oriented

Problem solver

Excellent communication skills

Team player

Goal oriented

Works well independently

Able to maintain a clean and sanitary environment

Friendly and approachable attitude with professionals and guests

Experience:

12/2016-08/2017 Shoprite of Howard Park Baltimore, MD

Cooked and prepared meals

Prepackaged and labeled items for sale

Cleaned and sanitized areas to prevent cross-contamination

Cut and packed deli meat and sandwiches for distribution

Fulfilled catering orders for events

Conducted inventory and accurately put in orders

02/2019-05/2019 R&R Taqueria Baltimore, MD

Cashier /Server

Provided a positive customer service experience with fair, friendly, and courteous customer service

Registers sales on a cash register by itemizing and totaling customers’ purchases

Issued change, receipts, refunds, or tickets

Greeted customers when entering and leaving

Resolved customer complaints, guided them, and provided relevant information

Maintain clean and tidy checkout areas by sanitizing

Committed orders to memory and delivered them to patrons

Promoted and made contacts for promotions within the establishment

06/2019-11/2019 TGI Fridays Baltimore, MD

Server

Responsible for taking customer orders and ensuring customer satisfaction

Recommending daily specials and discounts to successfully up-sell limited-time food items

Successfully solved customer conflict and problems when mistakes were made with orders or payments

Processing payments and handling cash and credit transactions

Introduced customers to new menu items and successfully built and fostered customer relationships

Greeted and welcomed customers and seated pub patrons

Implemented customer service surveys to provide feedback on service quality

Responsible for taking orders and communication with kitchen and other pub staff

05/2020-01/2021 Shoppers Baltimore, MD

Cashier

Provided a positive customer experience with fair, friendly, and courteous service

Resolved customer issues and complaints

Bagged purchased goods

Processed return transactions

Operated a cash register

Entered price changes manually for sale items

Discounted purchases by redeeming coupons

Collected payments by forms of cash, check, electronic funds, and other forms of payment

Balanced cash by counting before and after shift and did money drops

Maintained clean and sanitized workplace

Contributed to team effort by accomplishing related results as needed

Stocked and restocked front end

Education

2016 GED

2019-current Baltimore City Community College

I am currently majoring in Business Management and upon completion I will obtain my Associates degree

References Upon Request

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