Desk Agent Service
Resume:
JUDITH
MALERATO
MATULUDI
adxpj0@r.postjobfree.com
Bastergemsbok Street
Boksburg Ekhuruleni
Summary
I am a qualified IT administrator with 4 years experience working in the Information Technology and services industry.
My main objective is to secure a challenging position within my field of study as well as to gain as much experience in the job market for personal growth and professional development.I seek challenging opportunities that will push me to showcase my full potential while contributing to the organisation's growth and overall success. Education
Bytes People Solution
2018 -
Business Process Analysis Certificate
PC Training And Business College
2011 - 2013
Diploma in IT,Information Technology
PC Training And Business College
2010 -
End User Computing Certificate
Ngulu High School
2004 - 2008
Matric (NSC)
Experience
EQSTRA FLEET MANAGEMENT
March 2018 - March 2022
AX Support (Service Desk agent)
Duties:
• Providing first line support and practical assistance to system users through IT service desk system
• Priorities and managing workload accordingly.
• End user support and resolve calls logged by users within agreed SLA’s
Skills
Problem solving skills
Excellent communication skills
Interpersonal skills
Multitasking and time management
Computer literacy
Microsoft office and Ms Dynamics
Teamwork and Collaboration
Administration and organization
Languages
English,Sepedi,Zulu,SeSotho and
IsiNdebele
Interest
Participating in Social Activities
Research and Information
Technology
Keeping up with current affairs
References
Wareen Daniels
Information Technology Manager
adxpj0@r.postjobfree.com
Liche De la Harpe
POM, Audit and Governance
adxpj0@r.postjobfree.com
• General administration of the helpdesk
• Provide support by assisting system users and solving queries
• Logging of incidents with accurate detail
• Identify recurring problems
• Report writing using relevant reports
• System Training and maintenance
• Training users on supported applications
• Documentation of system changes
• Maintaining system setup on user profiles
• Resetting of passwords and system users
• Monitoring of system problems
• System set ups and Data clean ups.
• Problem solving,planning and organizing.
• Work independently and collaboratively
• Manage time and priorities effectively.
EQSTRA FLEET MANAGEMENT
August 2017 - February 2018
Call Centre Agent (EFM)
Duties:
• General administration duties and liaising with supplier daily
• Assisting with online queries relating to claims
• Problem solving within 24/48 hours timeframe as per SLA
• Direct contact with clients pertaining to problem solving
• Relatable by managing human interaction naturally and effectively
• Accountability by remaining professional and prompt. EQSTRA FLEET MANAGEMENT
August 2016 - August 2017
Document Management - (Data Capture)
• Maintain database by entering new and update customer data.
• Establish entry priorities.
• Processes customers and accounts
• Sorting documents by reviewing data for deficiencies.
Contact this candidate