Teresa Gourley

*** ********* ******

Unit ****

Pittsburgh, PA 15205

724-***-****

adxpic@r.postjobfree.com

EXPERIENCE

CarShop (Formerly CarSense), Robinson PA - Receptionist MAY 2020 - PRESENT

I create a welcoming and helpful atmosphere to service our customers, making each person feel as though they are the highest priority. This position supports all departments by interacting with each customer to address their needs and if necessary, connects them with the appropriate department/person. I cash out all retail service customers and provide clerical support as needed for all departments.

Store Accounting: Gathering all financial transactions from the previous day’s business. Making sure all cash/check/credit card receipts balance with internal accounting figures. Any discrepancies being rectified prior to a report being generated.

Handling of Cash on Hand: All cash brought in to and sent to the bank is handled by me, verified, accounted for and prepared to be sent to the bank. As well as balancing the cash on hand twice a day

Petty Cash: Drivers provide receipts for various reasons and cash is dispersed accordingly. The petty cash is audited at the end of each month and submitted to HO Accounting. Once the reimbursement is received all monies are verified, the check is cashed, and the petty cash is resupplied according to what denominations are needed. In addition, making sure denominations are appropriate for both cash disbursement of receipts and the customer pay cash box.

Store Vehicle Inventory: After a vehicle has arrived on site it is then inventoried and the appropriate paperwork is created. I then source out the vehicle to its next destination in preparation for sale. This is a very tedious part of the job and attention to detail is a must. CarShop (Formerly CarSense) —Delivery Coordinator

OCTOBER 2018 - MAY 2020

As a Delivery Coordinator I learned all of the paperwork that is to be signed by the customer as to assist them in the purchase of their new vehicle. I had to know every form that needed to be signed as well as where their signature belonged and what they were signing. If they had any questions about the forms I was prepared to give them an answer. Other responsibilities included keeping track of all existing keys for every SKILLS

I have been in the

administrative assistant or

service industry on many

different levels and have

acquired the skills from basic

office work to marketing and

managing. Through each

position I have taken those

skills and combined them to

work in accordance with what

the job entails. I am proficient

in Office and Excel and am

able to learn and utilize any

company’s unique systems

quickly and efficiently

LANGUAGES

My main language is English

but I am also fluent in ASL

vehicle on the property as well as making sure we had adequate supplies of each form and organizing them into packets used by the finance managers.

Shoreline Financial Services, Sewickley, PA — Internal Marketing Director

MAY 2017 - MAY 2018

As the Internal Service Manager I was responsible for running the day to day operations of the office as well as seeking out potential insurance agents who would like to work alongside us. Gathering information about them and telling them about who we are and why we would be a good fit. Getting the proper forms to them and preparing any materials they might need. I also had to know each product and form extensively. Greek Catholic Union, Beaver, PA - Customer Service Supervisor/Asst to Director of Business Development April 2009 - July 2014

My duties as the assistant to the Director of Business Development was to maintain all agent files and assist them with any and all questions they had about the GCU’s products and services. I was also the agent's contact with the home office and assisted them in whatever capacity they needed. From setting them up as an independent agent to explaining which products would best suit their needs. The DBD expected that I was knowledgeable enough that he would be able to confidently leave the department in my hands, even if he was gone. I far exceeded his expectations and created a department that ran flawlessly. I was then promoted into the position of creating and managing a customer service contact center. Something the company had never had before. I interviewed, hired and trained my staff. In order to accomplish this task I had to know each product better than anyone else within the company. I also randomly audited not only the calls but the products. Paying attention to details that could cost the company money. When I would find an error I would then inform the proper department head for correction

EDUCATION

Hempfield Area Senior High SChool, Greensburg PA — General Degree with a focus on music

AUGUST 1985 - MAY 1988

I had all required general courses and graduated receiving a diploma with a B/C grade average.

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