Dignorah Hopkins

**** ***** ****** ***** *********, FL 34759

407-***-**** adxpi6@r.postjobfree.com

Summary

Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Highly motivated and dedicated with many years of experience managing business relations and special projects.

Skills

●Microsoft Office 365

●Google Suite

●Mac & Windows

●Adobe

●SAP

●SVAM

●eSource

●AMOS

●SeaWare

●Box

●Mike 3

●Concur

●Zoom

●Slack

●SharePoint

●English & Spanish

●Problem Solving

●Time Management

●Critical Thinking

●Teamwork and Collaboration

●Coaching and Mentoring

●Office Management

●Onboarding and Orientation

●Research and Analytical Skills

Professional Experience

Legmaker Industries, LLC – Orlando, FL November 2021 – Present

Manager of Operations

●Develop and implement business strategies to achieve goals and stay competitive.

●Manage logistics of shipments to customers across the country.

●Source carbon fiber material from vendors ensuring the best quality and price point.

●Negotiate pricing and contracts with vendors for cold air intake components.

●Accounting responsibilities - payables/receivables, expenses. Plan and budget accurately to provide business with resources needed to operate smoothly.

●Partnering with vendors to market product at car shows and races nationwide.

●Generate content for company website.

Disney Cruise Line – Celebration, FL December 2009 – December 2020

Executive Secretary – Entertainment

●Supported the Director of Entertainment Operations, Director Creative Entertainment, Senior Manager Port Adventures, Manager Technical Operations and Entertainment Team. Managed schedules, arranged meetings, prepared agendas and materials, compiled meeting minutes, and followed-up on action items. Coordinated travel/sailing logistics for team and contracted vendors. SAP payment processing, travel expense reports, and eSource purchasing.

●Produced accurate office files, updated spreadsheets, and crafted presentations/proposals to support executives and boost team productivity.

●Assisted in preparation of financial reports, budgeting and forecasting.

●Maintained tour operator contacts for all ports of call. Executed service agreements and photo contracts between Disney Cruise Line and tour operators. Verified insurance certifications for tour operators.

●Dry Dock and New Build operations from planning stages, roadmaps, planning rooms, to final check lists.

●SVAM ship clearances for onboard meetings, tours, vendor maintenance, etc. Created process with Security to purge old data from the system and update all the current information.

●Provided customer service for VIPs and special needs guests.

●Onboarded and trained new Cast Members. Offboarded Cast upon leaving the team.

407-***-**** adxpi6@r.postjobfree.com

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Disney Cruise Line – Celebration, FL May 2014 – February 2015

Temporary Assignment – Production Representative – Port Adventures

●Executed service agreements and photo contracts between Disney Cruise Line and tour operators.

●Set up tour operators as Disney approved vendors and with SVAM system access.

●Ensured tour operator insurance certifications were up to date for Risk Management.

●Tortola project development as new port of call. Included pier expansion, road infrastructure, tour development, and executive review.

●Updated Port Adventures website content.

●Contacted current tour operators and prospects to generate new business to achieve company growth goals.

●Serviced existing tour operator accounts on a regular basis to maximize revenue. Completed competitor pricing comparisons.

●Maintained lifeguard re-certification tracking and schedule.

●Finalized Crew tour survey upload to system and compiling data for review.

●Maintained company database of essential vendor contact information.

Disney Destinations, LLC – Celebration, FL July 2006 – December 2009

Secretary I – Broadcast Alliances and Talent Relations

●Provided administrative support to Broadcast Alliances Director, Talent Relations Director while maintaining both lines of business separate.

●Arranged and coordinated travel for Directors, Cast Members, and Celebrity talent.

●Coordinated/assisted with special events and meetings associated with television productions, photo shoots, and celebrity visits.

●Administered contracts between Disney and celebrity talent or production companies.

●Charged with running TeVo recording equipment to ensure all televised productions were captured. Created multiple copies of Company content utilizing high volume equipment. Edited content on Mac to create showreels for special presentations.

●Created and implemented new streamlined processes to manage and maintain invoice records, legal contracts, complimentary tickets, departmental van usage, etc.

●Daily focus on SAP for invoice processing, new vendor set ups, travel expense reports, and purchasing.

●Performed general technical support to enhance office productivity.

●Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Interval International – Celebration, FL and Miami, FL June 1994 – August 2006

Administrative Assistant

●Provided administrative support to Sr. Vice President Governmental Affairs, Assistant VP Resort Sales and Service, and the Sales and Service team. Managed all Celebration office functions. Prepared marketing materials for training seminars. Researched and tracked timeshare legislative bills and statutes as they passed through the House and Senate. Assisted with rewriting the Dubai timeshare law drafts.

●Supported Vice President Distribution Services, Miami headquarters, warehouse, and London teams. Coordinated distribution of the annual resort directory and quarterly magazines worldwide Arranged customs commercial invoices with proper harmonization coding along with any other customs documentations for shipments to go out in compliance with all laws. Worked with the various distribution houses to ensure all packages reached their destinations world wide to either the offices or members. Created tracking system for in house long term storage. Learned to operate the Warehouse equipment from printing the marketing materials to running the large mailing machines, including operating the forklift.

●Executive level support for the CEO and Chief Operating Officer of the Company.

●As Receptionist, ran PBX board, obtained daily telecommunications logs, greeted guests, completed data entry, assisted with Human Resources applications and interview process.

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